Collection Management And Operations Executive

Mikel J. Burroughs

Mobile: 760-***-**** *****.*********@*****.***

COLLECTION MANAGEMENT AND OPERATIONS EXECUTIVE

Positioned to deliver leadership excellence in collection services, proven resource maximization methodology, innovative operational efficiency, and cost reductions.

PROFESSIONAL PROFILE

Senior-level executive with debt acquisition, collections management, facility management, and

call center management expertise.

Background highly applicable to analyzing and procuring healthcare debt, overseeing national

sales and marketing teams, as well as improving operations cost centers, for positive contribution to the bottom line.

Accomplished operations and performance-management professional with more than 20 years of

solid operations, strategic-planning, business-expansion, and organizational-design experience.

Motivated achiever and proven bottom-line contributor with solid record of revenue recovery and

cost reductions through process redesign, savvy contract negotiation, organizational reengineering, and human-resources management.

Visionary leader and highly capable change-agent who consistently refines and revitalizes

Strategies and procedures, introduces innovation, designs change, and facilitates solutions-driven team collaboration, with over 37 years of high ranking military experience.

Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges and

effective communicator and relationship-builder with superior detail orientation consistently resulting in extraordinary outcomes.

AREAS OF EXPERTISE

-Business Process and -Business Expansion -Organizational Design -Dynamic Leadership

Strategy Development -Growth Planning -Performance -Team Building

-Strategic/Tactical and Implementation Management -Accounts Receivable

Business Planning and -Cost Reduction -Negotiation First and Third-Party

Implementation -P&L Management -Decision Making Recovery Management

-Training Management -Organizational -Communications -Sales Management

-Financial Planning Reengineering -Public Speaking -Human Resources

-Budgeting -Change Management -Mentoring and -Military Experience

-CRM Management -Client Services Motivation -Logistics Experience

PROFESSIONALEXPERIENCE

Vice President of Portfolio Acquisitions & Sales, FFAM360 (First Financial Management), Atlanta, GA, Jan 2015 to Present

Provide healthcare organizations from the major healthcare systems to small rural hospitals,

EMS providers, physician groups, and home healthcare organizations with evaluating unfound revenue in their self-pay and self-pay after insurance assets.

Provide the means to acquire debt portfolios and ensure that there will be subsequent

management and disposition of those portfolios in a highly professional manner at the end of the liquidation cycle.

Cultivate and maintain excellent relationships with healthcare C-Suite executives,

customers, and clients.

Deliver unprecedented results by negotiating $145 million archive and a $35 million forward flow contract.

Operations Collection Director, Law Offices of Patenaude & Felix, APC, San Diego, CA, Jan 2014 to

Dec 2014

Provided operating performance oversight and leadership for the San Diego Call Center (60

employees), Mexico Call Center (45 employees), covering collection claims all over the United States

Played key role in implementing and successfully integrating major clients.

Recruited, screened, and hired collection staff to fill open positons in the call centers.

Chief Executive Officer ~Principal Owner, Preferred Healthcare Funding, LLC, Arvada, CO, Sep 2012 to Jul 2014

Played key role as member partner overseeing operating performance and contract

management of over (6) major agencies providing recovery services for assets purchased for

investors overseas.

Responsible for the entire sales process and acquisition of over $64 million in healthcare

assets.

Participated in developing and implementing unique collection process through multiple

stages.

Played key role in profitability and subsequent negotiated sale of the company.

President, SquareTwo Financial Healthcare Funding, Denver, CO, Feb 2007 to

Aug 2012

Reorganized the entire healthcare purchasing program; developed dedicated cost center

analysis; reduce overall operational expenses; re-tooled all the medical franchises; and moved the business toward profitability.

Directly responsible for the acquisition, management, and collection of over $1.5 Billion in

healthcare assets while at Healthcare Funding Solutions, LLC.

President, Credit Bureau Accounts, Inc., Peoria, IL CO, May 1983 to

Apr 2004

Responsible for all facets of the operations, reaching and maintaining superior profit margins.

Responsible for the organization design and implementation of a Comprehensive Healthcare Solutions (CHS), a first-part collections, re-billing, and follow-up subsidiary.

Through promotions and keen leadership grew the company from 6 employees to over 300 employees and 6 operational centers.

Colonel (Retired), United States Reserves, Kansas City, MO Jan 1975 to Feb 2012

Served 37-years holding Command Senior Executive level positions (Battalion & Brigade Commander) in peacetime and during OIF 05-07.

Awards include the Legion of Merit, Bronze Star, three Meritorious Service Medals, and six Army Commendation Medals, along with others.

EDUCATION

Associates of Arts in Business Administration, Illinois Central College, E. Peoria, IL

Associates of Applied Science in Marketing Management, Illinois Central College, E. Peoria, IL

Bachelor of Science in Management, Illinois State University, Normal, IL

Masters of Science in Strategic Studies, Army War College, Carlisle, PA

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