Baerbel Newman

aczp7d@r.postjobfree.com

613-***-****

Highly motivated Manager and Commercial Account Representative with over 15 years’ experience, possessing a strong commitment to quality service and a passion for numbers. Demonstrated ability to build customer loyalty and achieve a high level of satisfaction by developing strong client relationships through timely transaction processing. Solid knowledge of compliance rules and regulations in Canada. Able to manage competing and multiple priorities within established time lines. Fluent in English and German with a working knowledge of French. Areas of expertise include:

Customer service Training Staff Wire Transfers

Cash handling Supervising Staff FINTRAC reporting

Foreign exchange Compliance knowledge Scheduling and Training EMPLOYMENT HISTORY

Accu-Rate Corporation 2001 – 2016

Commercial Account Representative and Branch Manager

Enhanced customer satisfaction and increased client confidence through accurate and timely processing of large foreign exchange transactions and wire transfers

Reduced organizational risk, heightened customer experience and contributed to branch efficiency by opening branch office, setting exchange rates, balancing cash and resolving outages

Contributed to customer retention and satisfaction by quickly and thoroughly resolving all client issues

Coached and developed team of 6 employees to deliver exceptional customer service, using 1:1 sessions and team meetings to help staff increase service and product knowledge,

Offered flexible service delivery to customers and enhanced service accessibility by assisting customers with foreign exchange needs in person, by email and phone

Contributed to organization’s ability to immediately detect money laundering and other suspicious transactions by creating detailed customer profiles, fulfilling all Canadian financial reporting requirements for money service businesses

Assisted compliance department with detecting suspicious client transactions by creating FINTRAC reports for LCTR/SCTRs and developing a case to support the suspicion Value Village 1998 - 2001

Supervisor

Created a comfortable customer experience by developing a rapport with clients, answering their questions and resolving issues

Ensured store items were located with ease by overseeing the stocking and display of all floor items according to store standards

Contributed to efficient store operations by creating staff schedules and covering staff leave where necessary

Prepared new team members to deliver solid customer service by training and orienting all new employees

Ensured accuracy of all store transactions by working with cashiers to balance cash The Great Canadian Bagel 1996 – 1998

Cashier, Food Preparation

Exceeded customer service standards by maintaining a friendly and customer-focused approach, answering questions about merchandise, and informing customers about store promotions

Efficiently processed all sales transactions in a timely manner to ensure quick movement through the check-out aisle

Addressed customer issues and complaints and escalated to store manager for further action where necessary

Contributed to efficient store operations by ordering all supplies

Demonstrated knowledge of food preparation principles and safety considerations by handling all cream cheese production

Previous experience includes:

Willi's Chocolate Design 1995 - 1996

Salesperson and cashier

Canadian Forces Europe, Lahr Germany 1988 – 1993

Community Relations Officer

Deutsche Bank AG, Lahr Germany 1972 – 1988

Mortgage Department Support

Apprentice, Loan Officer

EDUCATION

Max Planck Gymnasium, Lahr, Germany 1972

High School Diploma

Certificate of Military Achievement 1991

CFB Lahr, Basic and Intermediate French courses

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