HR Manager, Administrator, Customer Service Management, BDO

SHAZIA ASHRAF

Mobile: +971*********

Email: **************@*****.***

Address: International City, Dubai

Visa Status: Visit Visa

Objective

Acquire a Human Resource position that allows me to contribute positively to an organization by using my organizational, technological, and leadership skills, as well as my attention to detail and my educational background.

Education

MBA (HRM) Pakistan

Relevant Coursework

Project Management

Compensation Administration

Human Resource Management

OD

Macroeconomics, Microeconomics

Labor Relations

Public Speaking

Interpersonal Communication

Human Behavior in Organizations

Motivation

Leadership

HRD

Principals of Management

International Management

Strategic Management

Financial Management

Accounting

TQM

MOT

Organizational theory

Communication

Organizational behaviour

BSC Pakistan

Skills & Tools used

HRIS, Windows, MS-office

Web browsing, internet, Email handling

Critical thinking and problem solving

Team player

Time management

Communication and Presentation skills

Innovation

Team Leadership Skills

Problem solving and decision making

Analytical, conceptual and mental skills

Integrity and reliability

Critical thinking and problem solving

Confidence and demeanour

Attention to detail

Report writing

Record keeping

Bilingual

Mentoring & Coaching Skills

Direct client relations

Written, telephone & electronic communication

Professional Experience (8+ years)

HR Coordinator 1 Years ( 2016-2017)

Queen Mary School, Pakistan

HR Head 2 Years (2014-2016

TSS a Project of City School, Pakistan

English Senior Teacher 1 Year (2013-2014)

The Radiant Secondary School, Pakistan

Sub Editor 1 Year (2011-2012)

Daily Ibrat Newspaper, Pakistan

Finance Secretary 1 Year (2010-2011)

NPCIH (National Peace Committee for Interfaith Harmony), Pakistan

HR Manager 3 Years (2007-2010)

MRDS, an NGO, Pakistan

Roles and Responisibilities

Performing annual 360 evaluation criteria.

Brainstorming.

Manage and process bi-weekly payroll for all employees.

Coach Managers on the process of evaluating employees, setting goals, conducting objective.

Performance reviews, and recognizing and awarding performance to improve productivity.

Handle employee terminations, grievance and other difficult situations in a sensitive, fair and respectful manner, working closely with legal council, supervisors and management.

Identify talent and aspirations of individual employees and provide coaching aimed at motivating them to undertake the necessary training required to advance their careers within the company.

Develop job profiles and source candidates from major job boards; select, interview and hire employees in collaboration with department managers.

Plan and develop on-the-job training programs for line employees and career development programs for managers with a focus on retaining existing talent and reducing employee turnover.

Provided Human Resources services and support to managers and division heads.

Established an open channel of communication enabling employees quick and easy access to information such as Benefits, Training and Development and opportunities for career advancement.

Created a training program to develop employees to meet both core and job competency gaps.

Trainings and Certifications

Training of Self Development by CDA

Training of Personal growth by CDA

Best team management by CDA

Certificate of Top 25th best Business Idea by Wecreate Challenge

Subject and project SLOs by Aga Khan Board.

Subject skills by British Council.

Major Project

Safety measures provided for the employees of education sector under HR policies between Private and Government sector.

Connecting Classroom by British Council.

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