Customer Service Administrative Assistant

CYNTHIA L. HART

**** * *** ** ***. *** • 850-***-****• *******.****@*****.***

MEDICAL ADMINISTRATIVE SPECIALIST

AA with experience in multitasking. Skills include:

Medisoft

Data Entry (55 WPM)

Bookkeeping & Filing

Medical Transcription

Client Scheduling

General Office Skills

Medical Billing & coding

Medical Records

Report Preparation Front Office Operation Accounting I & II Medical Terminology

Objective

A position, which best utilizes my experience, ability and expertise in an efficient operations with a progressive and professional organization.

Profile Statement

Over 15 years experience as an administrative assistant in a fast paced, professional environment. Have proven and working knowledge computer skills of several applications. An independent worker who is able to multi task and meet deadlines efficiently and accurately.

1. Strong problem-solving skills and initiative evident in the implementation of efficient data management systems.

2. Demonstrated the ability to manage multiple projects and tasks simultaneously including creating new forms and updating forms periodically.

A proven efficient record in office procedures. Proficient in a wide range of computer applications. Solid bookkeeping skills, excellent tracking skills, and a strong background in customer relations. Recognized for the ability to manage multiple tasks and projects and successfully meet deadlines. A self directed worker who enjoys a fast paced work environment.

Outstanding office skills and knowledge of office management procedures. Provided administrative and secretarial support to a large department, managed a number of simultaneous projects and met deadlines consistently and accurately. An independent worker recognized for a proactive approach to problem-solving. Proven experience in a demanding work environment dealing successfully with competing needs and different challenges.

Education

Tom P. Haney Voc-Tech (Medical Administrative Specialist), 2009-2011 (Part-time)

Tom P. Haney Voc-Tech (Accounting), 1992-1993

Tom P. Haney Voc-Tech (General Office Clerk), 1990-1991

Gulf Coast College (Accounting I & II) 1998-2000

Lively Voc-tech (Bookkeeping) 1989

Gulf Coast College (Business Administration) 1977-78

Bay County High (High School Diploma) 1975-77

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Professional Experience

Sand Dollar Inn – Tyndall AFB, FL 32403 850-***-**** ex. 0

Guest Services Representative- August 17, 2014-Present (Regular)

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons’ accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier’s report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

Bonita Bay Outdoor Recreation Center- Tyndall AFB, FL 32403. 850-***-****

Recreation Assistant – May 28, 2013-August 17, 2014 (flexible)

Provided customer service for Bonita Bay patrons.

Collected fees, operated cash register, prepared daily reports and bank deposits.

Courteous and exercise diplomacy and tact when dealing with public.

Maintained cooperative and harmonious working relationships with other staff members.

Followed-up with customer to assure equipment is brought back on time and if not collected a late fee.

Processed the payments for the RV lot, up kept and maintained necessary papers needed for site and maintained files for RV Lot keeping them updated by filing alphabetically.

Ensured facility and Equipment cleanliness and maintenance meets standards dictated by supervisor.

Tyndall AFB FAMCAMP – 101 FAM camp road • Panama City, FL 32403 • 850-***-****

Recreation Aid (FAM Camp), August 10, 2012-May 28, 2013 (flexible)

Provided customer service for FamCamp patrons.

Registered campers and assigns campsites.

Collected fees, operated cash register, prepared daily reports and made bank deposits.

Monitored activities of Famcamp patrons to ensure current rules and regulations are complied with.

Occasionally operates a golf cart to follow through a camp site check.

Courteous and exercise diplomacy and tact when dealing with public.

Maintained cooperative and harmonious working relationships with other staff members.

Ensured facility and equipment cleanliness and maintenance meets standards dictated by supervisor.

H & R BLOCK 217 S. Tyndall Pkwy • Callaway, FL 32404 • 850-***-****

Customer Service Professional, December 17, 1996- April 17, 2012 (Seasonal), excluding 2003-2004

Served as a customer service professional by assisting all the tax professionals and the customer making sure all returns are processed and filled.

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Handled all administrative duties (e.g., scheduling appointments, client processing, checking out the clients by accepting cash, debt card, credit cards or checks).

Handled incoming calls and correspondence.

Ensured the cleanliness, sanitation and maintenance of the office including the bathrooms and equipment.

Reacted calmly and effectively to clients that react highly emotionally in the office.

Kept up the of client records on a daily basis.

Made coffee.

Glen Cove Nursing Pavilion – 1027 E. Hwy Bus 98• Panama City, FL 32401• 850-***-****

Weekend Receptionist, September 29, 2010- May 22, 2011

Managed and distributed information within the office. (Paged staff when necessary).

Managed customer request for information.

Handled incoming call and correspondence.

Greeted the guests as they entered the pavilion.

Made coffee.

Monitored and recorded expenditures.

Maintained a current balance for all patients’ accounts. Greeted new patients and gave them a welcoming basket as they were admitted.

Forward the phones to the first floor at the end of my shift and secured the front desk.

Created and updated patient’s accounts by posting deposits and withdrawals.

Performed bookkeeping duties, such as collecting payments for patients on the weekends and sending financial statements to the business office.

MERRICK INDUSTRIES, Inc. 10 Arthur Drive • Lynn Haven, FL 32444 • 850-***-****

Administrative Assistant, June 15, 2003- January 7, 2007

Created instructional manuals for all feeders, scales, and weighing machines.

Managed and distributed information within the office, collecting payroll for each person in each department.

Created spreadsheets and reported expenses to the office manager, using excel.

Sorted mail for each department and disbursed them.

Kept each department files current in their file cabinets and stored the old files in an off-site vault.

Ensured the cleanliness, sanitation, and maintenance of the office including the equipment.

Placed office supply orders for the entire engineers building.

Provided full secretarial and administrative support to the 15-person engineer departments.

Managed customer request for information.

Handled incoming call and correspondence.

Prepared departmental correspondence, documents, and reports.

Tracked UPS and parcel- post shipments.

BAY CORRECTIONAL FACILITY - 5400 Bay Line drive •Panama City, FL 32404• 850-***-****

Administrative Assistant, August 28, 2000 – March 27, 2003

Managed and distributed information within the office.

Created spreadsheets and reported expenses to the office manager, using excel.

Sorted mail for each department and disbursed them.

Provided full secretarial and administrative support to the 6-person counselors department and all inmates.

Handled incoming call and correspondence. Prepared departmental correspondence, documents, and reports.

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Scheduled and coordinated meetings and appointments.

Organized functions and events.

Maintained inmate files and kept updated.

Recorded, compiled, transcribed and filed minutes of Monday morning meetings.

Ensured the cleanliness, sanitation, and maintenance of the office including the equipment.

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