Customer Service Assistant
Resume:
Angela A. Salters
***** ****** ****** ***** **** B
Henrico, VA 23238
********@***.***
Education: June 1985
Northeastern University, Boston MA
B.A. Economics
Computer Skills: Microsoft Office Suite, CAT, Survey Gizmo, iMIS, POS, BadgePro, POS,
Database Management, Survey Monkey
Professional Experience:
Integrity Staffing Solutions December 2016 - January 2017
Chester VA
Stower
Placed items in bins for order readiness
Utilized handheld scanner
Amazon Fulfillment Center July 2016 - September 2016
Chester VA
Picker
Fulfilled internet orders
Utilized a handheld scanner
Ollies Bargain Outlet October 2015 - December 2015
Henrico VA
Retail Associate
Accepted payment for merchandise
Deposited cash and receipts at shift
Ticketed merchandise
Macy’s October 2014 – December 2014
Washington DC
Retail Associate
Fulfilled Internet Orders
Accepted payment for merchandise
Deposited cash and receipts at shift end
National Archives Museum June 2014 – August 2014
Washington, DC
Retail Associate Gift Shop
Accepted payment for merchandise
Deposited cash and receipts at shift end
Participated in sleep over at the museum
Macy's October 2013 - December 2013
Washington, DC
Retail Associate
Accepted payment for merchandise
Customer Service
Nonprofit Staffing Solutions Nov 2012 - March 2013
Washington, DC
Board Operations Assistant
Made travel arrangements for the Military Foundation
Assisted with the preparation of the spring conference (60,000 -70,000 attendees)
Other duties as assigned
Front Desk Assistant
Opened office
Accepted deliveries from couriers
Answered multi-line phone system
Education Coordinator
Assisted with the preparation of the annual conference (18,000 – 20,000 attendees)
Prepared and updated excel spreadsheets
Prepared blind survey results
Vinyl Siding Institute Oct 2011 - Oct 2012
Washington DC
Office Assistant
Assisted with assembling pre-conference materials (250 attendees)
Assisted with research of Code and Regulatory issues by state
Prepared surveys
LeadingAge March 2009 - May 2012
Washington, DC
Education Assistant
Experience working conferences (1,000 – 8,000 attendees)
Assisted with continuing education credit application processing
Notified potential speakers to submit proposals via a Call for Session; Informed speakers of the acceptance or decline of their proposals
Experience working the registration desk
Monitored sessions and scanned attendee badges for credit
Assisted logistically by distributing session signs, troubleshooting audio and visual requests
Verified accuracy of onsite brochures prior to final printing
Scanned evaluation forms to gather speaker scores; Notified speakers of attendee’s feedback
Responsible for document retention
Handled confidential information with discretion
Prepared personal expense report; Light travel
Prepared surveys
Selected menus
Census Bureau April 2010 - June 2010
Washington, DC
Enumerator
Verified addresses
Verified residents
Tourmobile May 2008 - Aug 2008
Washington, DC
Narrator
Narrated tours in Washington, DC and Arlington Cemetery
Verified tickets
Washington National Cathedral Oct 2007 - Dec 2007
Washington, DC
Catalogue Sales Associate
Accepted catalog orders via fax, telephone, and internet
Processed payments for catalog orders
Resolved customer issues
MarketWise Market Research Jan 2007 - Aug 2007
Charlotte, NC
Focus Group Recruiter
Interviewed consumers to obtain intelligence to qualify them to participate in market research studies
Scheduled respondents for focus group discussions with various clients
United States Postal Service Oct 1995 - Apr 2006
Charlotte, NC
Customer Service Representative
Acted as a liaison for clients to resolve their mailing inquiries, meeting requests, service issues, equipment and transportation needs within a call center
Facilitated Postal Customer Council meetings in which industry partners presented their mailing concerns
Introduced new products and services to clients, and educated them on how to utilize the Post Office 24/7
Prepared quarterly reports which reflected consumer product usage
Drafted quarterly newsletter which kept customers aware of cost-effective mailing measures
Analyzed Price Waterhouse monthly Customer Satisfaction Surveys to evaluate trends and improve scores
Created Action Plans for continuous improvement
Assisted with planning trade shows; booked educational tours
Consulted with internal partners to ensure proper decisions
United States Postal Service
Spencer NC Nov 2000 - May 2001 Officer-In-Charge
Responsible for the daily and timely opening of the office
Responsible for record keeping and inventory of certified checks, cashier checks, and valuable paper i.e. postage stamps, unissued money orders, and stamped paper were accounted for and secured in the safe
Posted and balanced account receivables and account payables to the general ledger by account identifier codes
Verified employee stock and cash draw
Accountable for the daily cash deposits and secure transportation
Maintained office budget and prepared quarter-end financial statements
Responsible for work analysis, planning, scheduling and human resource reporting
Volunteer Experience: September 2009, 2010, 2011, 2012
Annual Legislative Conference
Washington, DC
Bag stuffing
Registration desk
Monitored education sessions
Assisted in the VIP Lounge
Placed session signs outside classrooms
Interacted with high profile clients, celebrities, presidents cabinet
Voters Assistance Clerk April 2013, 2014
Washington, DC
Assisted with filling out paper ballots
Assisted with electronic ballots
Assisted with precinct setup
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