Customer Service Sales

AWARD-WINNING LEADER EXPERIENCED RETAIL ASSOCIATE

HOSPITALITY CUSTOMER-FOCUSED LEADERSHIP TEAMWORK OWNERSHIP ADAPTABILITY

Highly motivated and results driven professional, with demonstrated experience in areas of retailing, sales, customer service and guest relations. Highly articulate, demonstrated quality written, verbal and interpersonal communication skills. Known for ability to efficiently analyze & solve problems, and effectively handle multiple duties under pressure with minimal supervision. Recognized leadership; recipient of 2013 - 2014 Durham College Leadership Award (Golf).

EDUCATION

PROFESSIONAL GOLF MANAGEMENT, 2014 – 2016

Humber College, Toronto, ON

GOLF AND FACILITY MANAGEMENT, 2011 – 2014

Durham College, Oshawa, ON

RETAIL EXPIERENCE

SALES ASSOCIATE 2012 – 2012

Eddie Bauer, Markham, ON

Positively greeted customers, quickly determined needs and provided educated suggestions on product selection.

Developed effective customer service and interpersonal communication skills by persuasively and clearly communicating with customers while demonstrating a professional “can-do” attitude and positive demeanor.

Consistently maintained cleanliness of store, as well as acted quickly to rectify situations that put customers at risk including; spills & trip hazards according to general safety procedures and standards.

CASHIER & SALES ASSOCIATE 2010 – 2011

Aeropostale, Markham, ON

Performed various operational aspects of cashier duties including; answering customer inquiries utilizing expert knowledge of inventory & sales, operating cash register, processing sales and checking for counterfeit currency.

Assisted in restocking, inventory & cleaning duties, as well as provided quick and responsive customer service.

SALES ASSOCIATE 2008 – 2010

Golf Town, Markham, ON

Answered customers’ questions, provided recommendations and went above & beyond to exceed expectations.

Identified customers’ needs and matched customers with appropriate equipment, apparel and/or accessories.

Maintained professional appearance & demeanor, and built and maintained customer relationships.

ADDITIONAL EXPIERENCE

GOLF INSTRUCTOR 2015 - 2015

Ron Draycott Golf School, Markham, ON

Observed junior golfers’ to ascertain their knowledge, skills & abilities, and developed, coordinated & implemented golf lessons to enhance personal development, confidence, etiquette and performance levels.

Continuously evaluated and assessed development, and initiated teaching methodologies to enhance progress.

Taught 8:1 ratio; providing safe, interactive & engaging lessons to maintain young golfers’ interest & enjoyment.

Fostered good business relationships with golfers’ parents by being above board with all communications.

Served as role model by demonstrating high standards of personal conduct, and promoting safe behaviors.

One of his students competed in and won 2 tournaments during the summer of 2015.

BACK SHOP 2014 - 2014

The Summit Golf and Country Club, Richmond Hill, ON

Efficiently and methodically set up driving range, cleaned and prepped golf carts, and set up chipping & putting greens to uphold prestigious reputation and ensure immediate positive member experience upon arrival.

Analyzed members’ daily behavioral patterns and tended to their predicable needs prior to their arrival, as well as remained alert at all times to provide special attention to and provide assistance needed by any member.

Maintained ice & water levels throughout the day in water jugs located on various holes, ranges and starter hut.

Retrieved, cleaned, dressed and put away golf bags and carts in storage areas & clean picked and closed ranges.

CADDIE, BACK SHOP & LOCKERROOM ATTENDENT 2013 – 2013

The National Golf Club of Canada, Woodbridge, ON

Utilized years of experience to advise golfers on proper club selection, course direction, wind and green speeds and lines of greens – all based on analyzing golfers style of play, pin placements and daily weather forecasts.

Efficiently and methodically set up driving range, cleaned and prepped golf carts, and set up chipping & putting greens to uphold prestigious reputation and ensure immediate positive member experience upon arrival.

Analyzed members’ daily behavioral patterns and tended to their predicable needs prior to their arrival, as well as remained alert at all times to provide special attention to and provide assistance needed by any member.

Maintained ice & water levels throughout the day in water jugs located on various holes, ranges and starter hut.

Retrieved, cleaned, dressed and put away golf bags and carts in storage areas & clean picked and closed ranges.

2013 – The National Ranked #1 Golf Course in Canada by ScoreGolf.

BACK SHOP ASSOCIATE – SUMMER STUDENT SUMMER 2008, 2010

Mandarin Golf and Country Club, Markham, ON

Held primary responsibility for completing all “back shop” functions including; cleat changing, bag storage, golf club washing, golf cart cleaning, tournament course set up, driving range & putting green preparation.

ACHIEVEMENTS & AWARDS

8th PLACE FINISH

2015 PGA OF ONTARIO FUTURES CHAMPIONSHIP BRIARS GOLF CLUB, SUTTON

21ST PLACE FINISH

2015 PGA OF ONTARIO CHAMPIONSHIP ST. CATHARINES GOLF & C.C., ST. CATHARINES

3RD PLACE FINISH

2014 TOUR CHAMPIONSHIP USHERS CREEK GOLF COURSE, NIAGARA

6TH PLACE FINISH

2014 PGA OF ONTARIO FALL CHAMPIONSHIP (ASSISTANTS’ DIVISION) G.C. AT LORA BAY & G.B.C., GEORGIAN BAY

C.P.G.A. CANDIDATE FOR MEMBERSHIP

2014 – PASSED PGA OF ONTARIO SANCTIONED PAT TEST LEGENDS ON THE NIAGARA G.C., NIAGARA

LEADERSHIP AWARD (GOLF)

2013 – 2014 DURHAM COLLEGE ATHLETIC AWARDS DURHAM COLLEGE, OSHAWA

BRONZE MEDAL (DURHAM LORD’S VARSITY GOLF TEAM)

2013 OCAA CHAMPIONSHIPS (DIVISION 2) PARIS GRAND COUNTRY CLUB, BRANTFORD

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