Customer Service Manager

Page Two

Krystal Ashley

*** ****** **. ******** ****, In 46360 219-***-**** ***********@*****.***

Objectives

To secure a challenging position where I can effectively contribute my skills that offer professional growth

Software/ System Skill

MS office 07 Fundamental of Accounting

MS Excel, Outlook 10 Key data entry, 65-70 wpm

PeopleSoft SharePoint

Install/ Uninstall Server Knowledge

STARS Data Processing

TC55 scanner

Handheld scanner

Internet Explorer

Adobe Altiris

VMware Service Manager

Qualifications.

Computer savvy Management and finance experience

Self-starter and team oriented Works effectively with diverse groups

Remote Desktop Protocol Workload Management

Strong Customer service Problem solving

Fundamental of legal knowledge; including legal research and writing, Will and Estate Law, Criminal Law and Procedures, Bankruptcy Law, Civil Litigation, Family Law, Medical Law and legal writing.

Strong communication written and orally

PROFESSIONAL EXPERIENCE

RetailData Inc 2016- Present

Data Collector

Use handheld data collection device to record product unique codes.

Accurately enter unique prices

Download list required for collection

Transmits data collected on day of collection and before the deadline

Responsible for notifying District Manager when deadlines are missed

Responsible for assisting on any job assigned.

Bureau of Motor Vehicle, State of Indiana 2010– 2016

ITD Helpdesk Coordinator/Branch Support SGB Clerical Clerk

Utilizes Help Desk Tracking System to log contacts and response time

Follows all written procedures/guidelines/policies for system operations

May assist with installing hardware/software as directed, meet all schedule deadlines

Describes problems and provide resolutions to users in an understandable manner

Recognizes more complex problems and forward it to a senior technician or specialist

Clearing control number or vehicle title and adding make and model to the system

Assistant Branch Manager 2008-2010

Manage six (6) employees and ensuring staff efficiency as Assistant Manager

Open and closed branch on a consist basis

Followed policy and procedure while running transactions

Handle customer complaints in a efficient and timely manner

Perform Financial functions

Perform Manager Duties in their absence

Customer Service Representative 2008-2005

Provide courteous, respectful and friendly customer service

Satisfy customer in efficient and timely manner

Demonstrated teamwork with fellow co workers

Blue Chip Casino, Michigan City IN 2004-2002

Revenue Audit Clerk

Performed daily accounting revenue auditing functions

Audit and balance various accounting spreadsheets

Strong teamwork and being detailed oriented while balance books

Argent Financial, LaPorte, Indiana 1999-2001

Legal Collection Clerk

Perform daily function of legal assistant

Preparing paperwork for six district courts and mail out documents to debtors and courts

Receive payments; keep track and attend all hearing with attorney.

Documents all court information in the computer system

Demonstrated customer service skill in meeting and client visits

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EDUCATION

Bachelor’s Degree in Business Management Information Systems

Indiana Tech

1/2014 - Present

Associate in Applied Science with emphasis in Paralegal

Graduated – 1999

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