Customer Service Life Insurance

MURGLEN E. JAMES

**** **** **** **. #**** Dallas, TX 75228

Ph# 469-***-**** • *****.**@*************.***

Account Executive & Sr. Technical Analyst

“Exceptional Communication Skills and Technical Expertise”

AREAS OF EXPERTISE

Sr. Transmission Analyst

Sr. Mainframe Analyst

Recruiting

Consulting

Customer Service

Networking

Market Analysis

Training

PROFESSIONAL PROFICIENCIES

Provide hands-on training, motivation, and leadership

Oversee testing, troubleshooting, and issue resolution; consistently update company standards

Research, organize and analyze data; create dynamic presentations

Committed to resolving technical and communication issues.

Keep current on company and industry standards and protocols.

CAREER PATH

Company: Experis

Title: Advance Computer Operator/CCO – ExxonMobil Account April 2014 – October 2016

Major Functions: Analyzed Incidents/problems regarding below applications, systems, and devices. Opened and managed tickets regarding, AS/400, Mainframe, UNIX, Windows Server, SAP, UC4, and Networking issues by way of Remedy/ITSM. Many of the alerts were captured on ESM/HPOM Java Console while TN3270 or Attachmate 8.0 used to connect Windows PC’s to Mainframe and AS/400 Systems. Other responsibilities consisted of rebooting servers and Internal Program Loading. Also efficiently raised tickets regarding networking incidents involving Cisco and Juniper routers and switches due to routing protocol issues such as EIGRP, BGP, interface down, troubleshooting and other networking issues. Furthermore, monitored back up jobs to ensure completion, ensured devices are accessible via telnet and other remote means, assisted in opening link connections for a certain length of time in SAP while updating passwords, triggered application jobs in UC4 while activating necessary applications for a specific period of time. Communication applications utilized were Skype/Chat, Outlook 2013 and SharePoint. Skills beyond IT utilized were comprehensive communication, task organizing, precise documentation coupled with helpful customer service.

Company: Select Staffing

Title: Packer & Clerk (CEVA Account) August 2013 – April 2014

Major Functions: As a Packer ensure orders are accurately packed in a safe and space reserving fashion and as a Clerk verify orders are correct with an emphasis on tracking number, shipment destination, and accurate SAP entry.

Company: Select Staffing

Title: Customer Service Associate (Ernst & Young) March 2013 – June 2013

Major Functions: As a seasonal CSA screened employees in an effort to position their employers for a tax credit. Criteria was based on employees income status, public assistance records, whether disability or not, military records, criminal records and residing community. Improved multitasking skills.

Company: Assured Solutions Insurance - ASI

Title: Owner (04/2012 – 11/2012)

Major Functions: Focus was helping our neighbors and small businesses (2-500 employees) obtain industry best protection in the area of wealth management, healthcare, life insurance, and retirement. ASI prestigious partnerships allow us to easily exceed objectives covering various niche markets. Created trust by informing neighbors when a particular plan or feature did not benefit them and conducted thorough assessments in order to offer best option.

Company: Halliburton

Title: Logistics & Materials Coordinator - (April 2011 - Mar 2012)

Major Functions: Coordinate timely and accurate delivery regarding our carriers transporting materials. Calculated how to properly distribute materials. Act as the communication liaison between our internal and external partners. Utilized SAP for Good Receipting and Issuing of materials. Ensure materials utilized is accounted for and placed in correct locations via SAP. Improved logical thought process regarding inventory management and improved communication skills which reduced production errors.

Company: AEGIS

Title: Licensed Medicare Agent – Seasonal Employment (09/2010 – 12/2010)

Major Functions: As a 16 state licensed agent I helped our seniors and those with disabilities enjoy a higher quality of life by enrolling them in Medicare Advantage plans and/or prescription drug plans. Our sincere focus was to match seniors and those with disabilities with the most appropriate plans based on their unique needs. Became efficient while navigating multiple applications in an effort to consult and complete enrollment by way of phone.

Company: Life Quotes Inc.

Title: Licensed & Certified Life Insurance Consultant. - Contractor (04/2010 – 09/2010)

Major Functions: Helped our neighbors and small businesses obtain industry best protection regarding their life insurance. Life Quotes prestigious partnerships allowed Consultants to easily exceed our neighbors objectives covering various niche markets. Witnessed the powerful influence of a fantastic marketing plan and learn how to create rapport while advising.

Company: Assured Solutions Insurance - ASI

Title: OWNER (04/2007 – 03/2010)

Company: Bank of America Entire tenure with BofA - 08/1997 – 04/2008

Title: SR. DATA TRANSMISSION SUPPORT ANALYST / B2B (05/2002-04/2008)

TECHNOLOGY PROFICIENCIES

SSH Secure Shell 3.1.0

Sun OS 5.8

PGP E-Business Server

Connect Enterprise

PERL

HTTPS

FTP/PGP

FTP/VPN

FTP/SSH

TPX

Connect Direct

CA7

JCL

NDM

ISPF

MS Outlook

MS Office Communicator

MS Word

CICS

Z/OS

IMS

WLM

JES2

MVS

IBM Clear Quest

AONETVIEW

Throughput Mgr

Omega View

System Complex Images

SNA

EDUCATION and SPECIALIZED TRAINING

BA HUMAN RESOURCE MANAGEMENT 1994

Huston-Tillotson University, Austin, TX

Minor: Industrial Relations

CURRENTLY PURSUING CISSP CERTIFICATION.

SUCCESSFULLY COMPLETED 24 HRS OF CISCO NETWORKING VIA CORP EDUCATION

SUCCESSFULLY COMPLETED 6 HRS of EFFECTIVE COMMUNICATION VIA CORP. EDUCATION

SUCCESSFULLY COMPLETED 40 HOURS UNIX/LINUX EDUCATION VIA CORP INSTRUCTOR LEAD COURSE.

COMPLETED 5 HRS PMP/PMI EDUCATION VIA CORP. EDUCATION

PROFESSIONAL AFFILIATION

EXCEPTIONAL REFERENCES AVAILABLE UPON REQUEST

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