Customer Service Microsoft Office

Angelica Rodriguez

Costa Mesa, CA *****

**********@*****.*** 949-***-****

CAREER OBJECTIVE

Seeking a challenging position in which I can utilize my diverse of customer service experience. Provide excellent support to management team. Able to manage multiple tasks or projects while prioritizing so as to meet deadlines.

SUMMARY OF QUALIFICATIONS

●Self-motivated professional with recognized strengths in problem-solving skills.

●Solid communicator with exceptional ability to deliver information written and verbally to customers.

●Results-driven achiever with strong organizational skills

●Dedicated professional always focused on completing assigned tasks

●Reliable, punctual, and dedicated professional with a commitment that reflects upon my professional abilities.

●Bi-Lingual, Able to Speak, Read and Write English & Spanish

●Very clear and well spoken voice over the phone

●Typing Speed 35-45 words/min

●Had to meet Sales Goals Monthly

●Office Front Desk Duties

*PROFESSIONAL EXPERIENCE*

ORGANIZATIONAL SKILLS

●Great researcher with ability to resolve errors or omissions in a timely manner.

●Able to multitask sufficiently

●Sales Experience

●Excellent communication skills, both written and verbal.

●Possess a warm outgoing personality with excellent telephone etiquette

●Computer literate with knowledge of Microsoft Office Spread sheets Etc. applications.

WORK HISTORY

Property Manager D’Alessio Investments, LLC Costa Mesa Sept 26,2016 –January 20,017

Job Descriptions-* I was involved in all capacities. Making sure all rent was paid on time by everyone. I went from overcoming unhappy Tenants and issues with the properties to introducing new tenants to a new happy home. As a property manager I was responsible for marketing the property to fill vacancies as they came up. Following up with 3 day Notices and the process after that which included court forms and evictions.

Financier EDS Financial Lake Forest March 2016- Sept 7,2016

Job Descriptions-* In my department I help Provide prompt reimbursement for medical providers which allows attorneys to have their client’s receive medical treatment while on lien.

*All data pertaining to medical case is kept in our facility to assist our clients avoid contacting each medical provider for records and status updates.

Receptionist Law Offices of Joel M. Feinstein Irvine C.A 2015-March 2016

Job Descriptions-* * Proficient Skill in Microsoft Office Suite Applications (Excel, Word & Gmail & Outlook)

*Greeting clients and visitors and answering visitor inquiries

*Able to Follow Directions/Procedures and Processes

*Answering and routing incoming calls on a multi-line telephone system; Multitasking ability

*Scheduling and routing clients, Maintaining and scheduling conference rooms,

*Maintaining the waiting area, lobby or other public areas, Serving coffee or tea to guests Ordering supplies, *Scanning, photocopying, faxing and filing documents Collecting and routing mail and hand-delivered

Telemarketer/ Promoted to Earn Rewards Enver Solar Tustin, CA 2014-2015

Job Descriptions-*Duties called for answering a huge amount of incoming calls & also making a great number outbound calls.

*Since i had access to look at there existing file they had created with us i knew exactly what to talk about when i would be in contact with them.

*Not only did i call to introduce them to our wonderful new program but i would also call to introduce myself and create a wonderful relationship with them and make sure they knew i was there to help them with any issues and to try answer any questions they had

*I was in charge of following up with our clients either on weekly or biweekly basis and keeping them up to date with there productivity

*Every day we had a a great amount of NEW CUSTOMERS to add to out own spread sheet so as soon i arrived on time in the mornings i had to make sure my spread sheet was accurate and up to date with all of that new information

Barista Starbucks 17th & Newport in Costa Mesa,CA 2012-2014

Job Descriptions: *I was trained to provide legendary & welcoming customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.

*I was also responsible for modeling and acting in accordance with Starbucks guiding principles always being professional with customers and co workers

*Responsible for always having a clean apron and looking presentable

Hosts Claim Jumper South Coast Plaza Costa Mesa, CA 2010-2011

Job Descriptions:*My responsibilities of the hostess included monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting.

*As A hostess i was responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties.

Cashier Pick Up Stix Newport Beach,CA 2007-2008

Job Descriptions: *As cashier i was in charge of the bill and to take care of the payment.

*I had to have good knowledge on the operation of different cash register and electronic payment equipment.

*I was trained to have the knowledge about all the details of Pick Up Stix so that i was able to answer the questions of the customers.

*As a cashier I was responsible for updating all the items on the menu and the respective prices

Barista Starbucks Costa Mesa, CA 2005-2007

Job Duties *I was trained to provide legendary & welcoming customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.

*I was also responsible for modeling and acting in accordance with Starbucks guiding principles always being professional with customers and co workers

*Responsible for always having a clean apron and looking presentable

EDUCATION AND TRAINING

High School Diploma Back Bay High School Newport Beach,CA

Basic College Courses Santa Ana College Santa Ana,CA

Contact this candidate