Customer Service Security
Resume:
Thomas Walsh
**** *. ****** ***** *******, Illinois 60639 *************@*****.***
Summary
Security professional with excellent communication skills who consistently maintains detailed logs and reports. Experienced and organized with skills in surveillance and incident response. Focused on safety compliance, able to adapt quickly to new environments and comfortable being physically active for the entirety of shifts.
Skills & Abilities
Supervision and Management
Expertise in surveillance
Diligent observer
Team player
Regulatory compliance
Strong communication
Strategic planning
Customer Service
Advanced CPR License
20 hour Certificate PERC Card
Handcuffing Certificate
Experience
Security director Chicago, Illinois
November 2015 to Present
●Plan, examine, analyze, evaluate and supervise corporate security operations, inclusive of physical security assets and security personnel for various sites
●Prepare reports and records for management team
●Evaluate current procedures, practices and precedents for accomplishing corporate activities and functions relative to security
●Identify and resolve security related problems.
●Develop and implement alternative methods for security operation improvement
●Order supplies and equipment as needed.
●Assist in the preparation of emergency management and contingency planning
Independent Security Contractor Chicago, Illinois
March 2012 to Present
●Provide personal security assistance for third party clientele
●Attend to the security needs of multiple properties both during and after business hours
●Ensure absolute protection for individuals and organizations according to company policies and procedures
●Secure entrances and check for break-ins
●Patrol sites on foot and by vehicle to provide visible deterrent to incidents and respond quickly to disturbances
Supervisor/Prevention officer Solved Security Cicero, illinois
August 2011 to Present
●Monitor daily customer transactions at various location within designated area
●Supervise and mentor team of 12 officers
●Complete detailed reports and distribution of payroll
●Three year recipient of supervisor of the year: 2012, 2013, 2014
●Monitor close circuit television footage to check for suspicious activities
SUPERVISOR/PREVENTION OFFICER UNIVERSAL PROTECTION SERVICES CHICAGO, ILLINOIS
April 2011 to Present
●Responsible for training and assigning duties to personnel
●Create prospectus for personnel expectation to performance
●Execute site-specific security protocols and follow company regulations at all times
Founder Walsh Door-to-door Distribution Chicago, Illinois
April 2011 to Present
●Correspond with third party clients for event promotion and advertisement distribution
●Provide leadership and team management for employees
●Create and maintain bookkeeping and networking files and reports
●Marketed to and established professional relationships with over 20 local businesses
STAFF MANAGER VICTORY OUTREACH RECOVERY PROGRAM
May 2010 to July 2011
●Scheduled daily activities for over 15 individuals
●Delegated work duties to subordinates
●Improved individuals cognitive understanding of program core material by implementing work groups and positive reinforcement
●Accountable for overseeing all security at outreach location
●Facilitated the graduation if 16 students in the program
SECURITY GUARD K&F TRUCKING CICERO, ILLINOIS
May 2002 to February 2009
●Directed incoming and outgoing company truck and freight inventory
●Responsible for the use and supervision of forklift, over-picker, and electronic hand-jack machinery
●Developed management protocols
●Communicated with executive management on catalog orders
Education
College of dupage, Glenn ellen, illinois
GED 1992
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