Technical Writer

CAROLINE ST. JOHN

**** ****** **. ********, ** **068

Phone: 678-***-**** Email: ***************@*****.***

~ TECHNICAL WRITER & EDITOR ~

Highly articulate and creative professional with the ability to write, edit, proofread and deliver informative, technical and persuasive content for websites, manuals and social media, to include articles, stories, brand support materials, and services. Resourceful leader with the ability to source, research and develop fresh ideas, while ensuring that all writing is created in a way that is SEO and keyword oriented, while being easily understood. Experienced in managing content requests and submit deliverables by defined timelines, while providing superior customer visibility and content writing services in accordance to business goals. EDUCATION

BACHELOR OF ARTS ~ ENGLISH

MINOR: PROFESSIONAL WRITING

Kennesaw State University GPA: 3.65 Dean’s List Professional Editing

Professional Writing

Advanced Composition

Digital Media

Advanced Digital Media

Communications

Software: MS Office Suite (Word, Excel. PowerPoint) Adobe Acrobat, Photoshop/GIMP, ConnectWise, GoToAssist PROFESSIONAL EXPERIENCE

Xcite Health Corp. 5/2014 - Present

TECHNICAL WRITER/DOCUMENT EDITOR

Conduct all aspects of technical and content writing, and coordinate a collaborative effort to standardize and document Xcite implementation processes for acquiring and setting up services for new clients, software support for existing customers, and product training for customers and employees.

Complete writing assignments per set standards; review materials and recommend revisions or changes in scope, format, and content.

Edit and re-write portions of technical documents, and write original content for materials.

Create documentation to be used in training and user manuals; successfully decreased employee/user training times, and improved product support times.

Create product mock-ups, infographics, Ebook manuals, support webinars.

Review support tickets to ensure accuracy and consistency of information, and create and edit documentation to improve support team responses.

Edit content and formatting of existing documentation, and organize existing documents for ease of use.

Work collaboratively with technical and legal departments to ensure product compliance and accuracy and consistency of internal and external communications.

Created formal reports for the Drummond Group meaningful use certification resulting in Xcite passing the meaningful use testing documentation requirements.

Document process improvements and create internal documentation to standardize processes; improved implementation and training.

Update existing documentation with new procedures and policies created within Xcite Health as they pertain to HIPAA regulations; created and implemented a fully HIPAA-compliant Contingency Plan.

Maintain dynamic documentation of security audits, security breaches, maintenance logs, etc.

Conducted research of WCAG 2.0 “A” standards; created compilations of required information to ensure compliance during product testing and maximize chance of passing meaningful use testing.

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