Quality Assurance Manager, Analyst, Engineer

Gregg Lavoie

** ******* ***, *********, ** ***** 978-***-**** ************@*****.***

SUMMARY of

QUALIFICATIONS:

Extensive managerial and quality assurance leadership experience

Broad range of Quality Assurance experience in the Software Industry dealing with multiple operating systems, databases, web servers, application serves.

Experienced many software cycles from start to finish working with single and multi-tiered architectural platforms.

Extensive hands on training with professional software Engineers to design and build software automation using Quick Test Professional(QTP/UFT)

Sound background in Web Technology and Java applications.

Practical background in Client/Server architecture and Relational Database Technology.

Comprehensive knowledge of Object Oriented programming and GUI design.

Proven written and verbal communications skills, refined through years of writing managerial reports, proposals and letters in conjunction with conducting business presentations.

Broad business experience covering; management of large scale production operations, quality assurance organization development, sales, customer support and educational services.

Successfully orchestrated implementation of ISO 9002 and Statistical Process Control (SPC) systems.

Strong team player with proven leadership capabilities resulting in repeated appointments into leading roles and specialty committees.

Highly proficient in troubleshooting and resolving business problems.

Highly regarded in designing, developing and implementing training programs as evidenced by my success in various projects and subsequent appointments to corporate training committees.

PROFESSIONAL

EXPERIENCE:

Senior Applications Engineer in Test ORACLE CORPORATION (2010 to 2017) Multiple locations

Oracle Corporation acquired Phase Forward Inc. in 2010

Successfully stepped in and led the release wrap up when the quality assurance manager unexpectedly resigned.

Primarily focused on test suite automation development and building the automation infrastructure using Quick Test Professional(QTP/UFT) with the newly introduced off shore team from India.

Developed and executed automation test cases ensuring successful batch runs.

Set the standards for the creation and maintenance of the object repository.

Utilized descriptive programming where it was not practical to use the object repository due to changing primary object identifiers.

Instituted standardized training documentation on the automation filing structure, function libraries, object repositories, script formatting, naming conventions and test data organization.

Wrote numerous generic and localized functions to improve code organization, reuse, maintenance and debugging.

Created various functions to circumvent the lack of functionality in QTP/UFT against our product.

Developed, maintained and ran automation against two different products and code bases that were interdependent.

Devised scripts that would clean up the environment and return it to a base state for faster testing transitions.

Designed a system to identify existing bugs the automation would hit to distinguish them from new defects.

Originated a script template approach to expedite new automation development.

Automation team declined from five members to only myself writing and maintaining the automation.

Would quickly transition to manual testing to assist in final formal release testing to meet the commitment date.

Senior Quality Assurance Engineer PHASE FORWARD Inc. ( 2006 to 2010) Waltham, MA

Phase Forward Inc. provides integrated research software applications for life sciences companies and healthcare providers.

Reviewed Product Requirement Documentation(PRD), Functional Design Documentation(FDD), Functional Specifications to develop sound, thorough test plan strategies.

Wrote and ran quality assurance test plans and test cases and entered defects with appropriate objective evidence.

Developed and executed automation test cases using Quick Test Professional(QTP).

Appointed to head up the New Employee Orientation Program team.

President LAVOIE INDUSTRIES (2005 to 2006) Georgetown, MA

Lavoie Industries was a start up company that provided precision sheet metal fabrication to a variety of industries.

Negotiated the purchase of all equipment and the lease of the production facility for a start up company.

Set up all office, accounting and administrative processes and systems.

Built the company database system and software (using Access) to track and monitor all aspects of the business.

Managed all production, maintenance, shipping, receiving and accounting operations.

Assisted the Chief Engineer in the establishment of the engineering department design, processes and procedures

Post Implementation and Educational Services Manager MARKETSOFT Corp. (2004 to 2005) Lexington, MA

MarketSoft provides marketing automation software to B2B marketers in Fortune 500 Enterprises. During a restructuring or the organization, executive management requested I lead the Post Implementation department. Due to previous experience with the development of training programs, I was also requested to take over the management of the internal and external educational programs for the company.

Customer satisfaction survey reveals a 100% approval factor of our customer support team for the first time.

Reduced customer incident level by more than 70%

Generated training program for the most recent Leads software release.

Stabilized and redirected a demoralized department team.

Developed multiple reports to track department quality and performance.

Senior Quality Assurance Engineer MARKETSOFT Corp. (2000 to 2004) Lexington, MA

Initially assigned as the Primary QA engineer to develop the testing program for MarkSoft’s newest software product, eLocator. Managed diverse assignments in all MarketSoft products over numerous releases.

Created a versatile database storage system and UI to manage test cases and test case results

Developed database generated reports and graphs to track quality performance, product problem areas and product improvement.

Leader of Quality Assurance for the company’s Rapid Response Team

Devised a high level test plan and numerous individual test cases to thoroughly test the initial eLocator release.

Trained by former Segue Engineer to develop automation test cases and test plans with the Silk Test software package.

Gained extensive knowledge of the complete suite of MarketSoft products in a minimal amount of time.

Engineered a process to generate a wide diversity of test data very quickly while maintaining necessary referential integrity.

Built a database for tracking and reporting on the abundant integrations and integration components being built for data importing.

Mentor to new employees

Lead Quality Assurance Engineer AUTHORIA Inc. (1998 to 2000) Waltham, MA

Initiated the development of a complete quality assurance program for the Content, Implementation and Final Release departments of a human resource information software company.

Spearheaded the institution and documentation of quality standards, processes, and paper and electronic information management systems.

Developed a defect tracking system and report generation program.

Built the documentation tracking program and QA Test plan development system.

Created a variety of database testing and data scrubbing programs in Visual Basic, Access and MSSQL 7.

Quality Assurance Tester AUTHORIA (FOUNDATION TECHNOLOGIES) (1998) Waltham, MA

Evaluated, tested, documented, and tracked quality and performance defects for all software code in a rapidly expanding software development company that creates software specifically for the human resources information environment.

Performed integration, functional, system and regression tests.

Carried out validation and verification of release product.

Maintained defects database.

Plant Manager BICKNELL & FULLER (1994 - 1997) Lowell, MA

Managed production operations in a specialty packaging operation that supported a sheet plant, cushion packaging, multiple component packaging, and contract packaging operations.

Local coordinator and advisor for PC and LAN operations.

Maintained normal operations while relocating to a larger production facility.

Initiated operations to break into the contract packaging business.

Appointed to corporate training committee.

Plant Manager INTERNATIONAL PAPER COMPANY (1994) Putnam, CT

Managed multi-million dollar industrial packaging production facility with an annual capacity of 960 million square feet of corrugated board. Led a staff of nine supervisors to manage a plant of 140 production employees.

Became the most efficient producing plant in the Division.

Successfully initiated and directed the transition from a 5 day operation to a 7 day operation within an originally resistive employee environment.

Plant Manager WESTVACO (1990 - 1994) Buffalo, NY

Managed multi-million dollar industrial packaging production facility with an annual capacity of 650 million square feet

of corrugated board. Led a staff of seven supervisors to manage a plant of 120 production employees.

Member of the Division Computer Systems Advisory Group.

Inspired the use of personal computers throughout the plant supervisory staff.

Computerize the set up procedures for preprint and sesame tape operations on the corrugator.

Researched, organized and implemented a computerized raw materials bar code scanning inventory system.

Pilot plant for the installation of a computerized shipping/warehousing inventory control system that was to be duplicated throughout the Division.

Developed quality and operational training and testing programs for the hourly work force that were touted as “outstanding” by senior executives, employees and customers. The implementation of these programs caused no interruptions to plant operations and dramatically improved employee knowledge, productivity, moral and customer relations.

Orchestrated a successful campaign to improve; machine preventive maintenance, equipment scheduling, employee involvement, and other plant operational improvements.

Selected for the Division ISO 9000 Task Force and Local programs to spearhead ISO 9000 registration projects.

Appointed to the Division Quality Manual Task Force.

Successfully attained ISO 9002 Registration.

Originator of a New Employee Orientation Program that was promoted throughout the company Division.

Appointed to the Division Task Force to evaluate the Nowlin hiring system.

In 1990 the Buffalo plant was awarded the most improved plant in the Division.

Area Manager WESTVACO (1986 – 1990) Chicago, IL

Managed production operations in an industrial packaging plant with an annual capacity of 675 million square feet of corrugated board.

Initiated SPC projects that secured a $6+million new account by assuring .05% defects delivered to the customer.

Created a complete preventative maintenance program which reduced overall machine downtime 28.5% and increased plant productivity by 8%, resulting in an annual savings of $163,500.

In 1988 Chicago plant was awarded the most improved plant in the Division.

Account Manager HUDSON INDUSTRIES (1984 - 1986) Hudson, NH

Responsible for sales in southeastern New England for precision sheet metal, machining, electronics, computer cabinetry, electro-mechanical assembly plants.

Opened 20 new accounts within the first year.

Creatively re-established relations with a "permanently lost customer" transforming it into the top machine division account with sales of $1MM annually.

Production Supervisor CONTAINER CORPORATION OF AMERICA (1982 – 1984) Wakefield MA

Supervised production of the corrugator and major converting equipment in an industrial packaging plant with an annual capacity of 575 million square feet of corrugated board.

Instituted attainable production goals and objectives resulting in an 18.5% increase in shift productivity, from 76% to 94.5%.

Established excellent working relations in a difficult union situation creating a team spirit driven toward productivity and improved quality.

EDUCATION:

Worcester Polytechnic Institute (1998) Waltham, MA

Client/Server Technology Certificate Program

University of Tennessee (1990) Knoxville, TN

The Senior Executive Program

Dr W. Edwards Deming Seminar on Statistical Process Control

Northeastern University (1982) Boston, MA

Bachelor of Science Degree in Business Administration.

Experienced a variety of career oriented cooperative education business opportunities

COMPUTER SKILLS:

Operating Systems: Windows (Numerous versions), Unix (Various versions-Linux, Solaris), AIX

Databases: Access, Oracle, Microsoft SQL Server, IBM UDB DB2

Automation Test Tools: Quick Test Professional(QTP/UFT), Silk Test

Languages: Visual Basic, HTML, XML, Cobal, Fortran, Pascal, Basic

WebServers: IIS, Apache

Application Servers: JRun (Macromedia), WebSphere (IBM), Weblogic

Other Software: Microsoft Office, Crystal Reports,, Visual Source Safe, ClearCase, ClearQuest, Surround, Subversion

Browsers: Internet Explorer, FireFox, Netscape Navigator

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