salesforce, Sales, CRM Administrator

Customer Relationship Management (CRM) as well as extensive sales, customer service, issue resolution, negotiation, business management, project management, and buying/sourcing experiences involving transactions working from office and also while in the field traveling the USA. Have worked as part of a team working projects/processes as well as independently.

Key Areas of Experience:

CRM using Salesforce.com daily – Certified Admin

Sales and Sourcing of enterprise, desktop, networking, storage, telecom products & IT services

Planning and Executing the logistics function(s) for each transaction

Project Management from start to finish

Government (Federal, State, County, Municipal) and commercial procurement

Data Center equipment removal/disposal or recycle/remarket/refurbishment

Customer Service and Account Management utilizing software modules including Salesforce.com, 3M EPC, ACT, MS Access, Quickbooks, 3M CSMS

Extensive Traveling, Meeting, Deal Structuring with customers and vendor partners

Working with a team to deliver results

Relationship Building

Salesforce administration and analyst skills

Vendor Management

Salesforce case management

EXPERIENCES

Salesforce Administrator / Support Oct 2014 – Aug 2016

Contractor at Ecolab: St. Paul, MN - Global Commercial Solutions Jan 2017 - Current

Working as part of a team (Analysts, Developers, Architect, Project Managers, Admins) to provide the Salesforce CRM tool in support of global sales team

Working assigned cases involving process improvements to the Salesforce.com CRM tool

User Acceptance Testing and User Training

Self-study and salesforce administrator certification while working with Ecolab

Working with IT associates for issues involving IT processes, other software being used with the Salesforce tool

Handling incoming phone calls, emails, Chatter posts to a user group of over 2000 associates

Collaborating with internal Marketing, IT, Business Analysts, Developers, Customer Service, and Sales Managers to improve process, data reporting, training and implementation

Customer Account Representative July 2013 – Sept 2014

Contractor at 3M Company: Maplewood, MN - Industrial Business Group

Fielding telephone calls, faxes and emails from 3M external and internal customers around North America and confidently providing a variety of services related to the customer’s needs

Daily use of 3M EPC, 3M PS2, 3M CSMS, CHIPS, CLIF, Lotus Notes, MS Office software modules

Initiates actions that deliver results and improve customer experiences

Ensures response to product and service inquiries

Knowledge and understanding of several current 3M software modules

Improves customer satisfaction by identifying problems and barriers to solutions while resolving issues

Working in a high volume incoming call and messaging environment

Working as part of a team while also working with other teams within various 3M Divisions

Fielded about 19000 telephone calls at 3M and provided hundreds of email quotes/answers to requests

Owner - Sales Rep - Account Manager 1999-January 2014

Pursuit Management, Inc. (dba Pursuit, Inc.): Woodbury, MN

IT reseller sourcing/buying/selling (Cisco, HP, IBM, HP, Sun/STK, Dell, Nortel, Lucent, etc.) mainframe, networking, server/desktops, telephony/telecom, tape/disk backup and UPS equipment. Dissolved company January 2014.

Successfully sold and led project teams on 7 separate occasions at secure data centers in 7 different US cities and completed de-installation and removal of large legacy systems. Projects requiring extensive budgeting, logistics planning and scheduling before project begins

Sold and managed a project that included the sale, purchase, re-configuration, testing, and all the OTR/courier shipping logistics for over 1500 systems within 30 days of order with an international client

Managed a project which required 6 different trips to the East Coast client facilities and involved the auditing, negotiating and removal for a project requiring several truckloads of IT equipment over the course of four months

Managed the disposition of IT equipment from over 25 data centers throughout the US and Canada with most transactions requiring travel to the site and working with local or national logistics vendors

Successfully entered and navigated the Government Procurement & Payment Processes (CCR, ORCA, WAWF) and worked with DoD procurement officers and technicians for sales and also repair and/or replacement contracts of high-performance systems/parts

Daily sourcing of IT hardware for purchase order fulfillment

Conference attendee at various locations around the US and attending meetings, seminars and client/vendor match sessions to develop and build relationships

Managed cross country freight logistics from dock to dock and palletization/crating builds

NOTABLE EXPERIENCES

Bachelor of Business Administration at University of North Dakota

US Air Force Minnesota Air National Guard Civil Engineering Squadron 11 Years

Salesforce.com Certified Administrator, WebEx, MS Office, MS Lync, ACT, Lotus Notes, Quickbooks

Hudson Blue Line Club, Hudson Dugout Club, Hudson Hockey Association, Former Youth Baseball Coach, Former Youth Hockey Coach, Private Pilot Certificate, Former Business Owner

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