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Customer Service Training

Location:
Edmonton, AB, Canada
Salary:
17.00
Posted:
April 06, 2017

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Resume:

BARBARA PAUL

****** Street, NW Edmonton, Alberta T6C 3T4

aczot1@r.postjobfree.com

*** – 936 – 3836

HIGHLIGHTS OF QUALIFICATIONS

Professional Qualifications

Administrative Professional, Robertson College 2017

Twenty years’ experience in office administration 1997 – 2016

Communicational Skills

Excellent listening skills and empathy with people of diverse cultures

Strong interpersonal skills

Great customer service

EDUCATION

Administrative Professional, Robertson College, Edmonton, AB 2017

Conflict Resolution, Crisis & Trauma Resource Institute,

Fredericton, NB 2015

Mindful Counseling, Crisis & Trauma Resource Institute,

Moncton, NB 2015

EMPLOYMENT HISTORY

Personal Assistant to Chief Alvery Paul, Esgenoopetitj First Nation, NB 2015

o Typed minutes of meetings

o Scheduled out of town meetings

o Confirmed events and meetings

o Organized travel arrangements

Coordinator Aboriginal Skills Employment and Training Strategy 1997 – 2016

o Directed all on-going training and employment programs

o Researched available programs and employment agencies

o Designed and recommended employment programs to Chief

o Submitted proposals to Federal and Provincial Authorities

o Formalzed contract documents to ensure all legal requirements met

Employment Counselor – Service Canada, Richibucto, NB 1991 – 1997

o Interviewed clients as to their employment and training needs

o Counseled clients to determine their employment/vocation needs

o Determined eligibility for benefits/supports

o Prepared job analyses to provide occupational data

o Determined clients’ suitability for employment vocational training

o Referred clients to programs and related service agencies

o Provided occupational information for purposes; i.e. salary classification, career information and planning

o Counseled employed clients who required specialized services

o Arranged conducted and evaluated group counseling sessions

o Assisted clients with a systematic and productive job search

VOLLUNTEERING

Chairperson, Ste. Anne’s Church Committee 1999 – 2016

Chairperson, Esgenoopetitj Elders and Youth Committee 2012 – 2016

President, Union of Esgenoopetitj FN Employees 1999 – 2009

Female Rep. National Aboriginal Inuit & Metis Circle (PSAC) 2004 – 2012

REFERENCES AVAILABLE UPON REQUEST



Contact this candidate