Customer Service Training
Resume:
BARBARA PAUL
**** – ** Street, NW Edmonton, Alberta T6C 3T4
*********@****.***
*** – 936 – 3836
HIGHLIGHTS OF QUALIFICATIONS
Professional Qualifications
Administrative Professional, Robertson College 2017
Twenty years’ experience in office administration 1997 – 2016
Communicational Skills
Excellent listening skills and empathy with people of diverse cultures
Strong interpersonal skills
Great customer service
EDUCATION
Administrative Professional, Robertson College, Edmonton, AB 2017
Conflict Resolution, Crisis & Trauma Resource Institute,
Fredericton, NB 2015
Mindful Counseling, Crisis & Trauma Resource Institute,
Moncton, NB 2015
EMPLOYMENT HISTORY
Personal Assistant to Chief Alvery Paul, Esgenoopetitj First Nation, NB 2015
o Typed minutes of meetings
o Scheduled out of town meetings
o Confirmed events and meetings
o Organized travel arrangements
Coordinator Aboriginal Skills Employment and Training Strategy 1997 – 2016
o Directed all on-going training and employment programs
o Researched available programs and employment agencies
o Designed and recommended employment programs to Chief
o Submitted proposals to Federal and Provincial Authorities
o Formalzed contract documents to ensure all legal requirements met
Employment Counselor – Service Canada, Richibucto, NB 1991 – 1997
o Interviewed clients as to their employment and training needs
o Counseled clients to determine their employment/vocation needs
o Determined eligibility for benefits/supports
o Prepared job analyses to provide occupational data
o Determined clients’ suitability for employment vocational training
o Referred clients to programs and related service agencies
o Provided occupational information for purposes; i.e. salary classification, career information and planning
o Counseled employed clients who required specialized services
o Arranged conducted and evaluated group counseling sessions
o Assisted clients with a systematic and productive job search
VOLLUNTEERING
Chairperson, Ste. Anne’s Church Committee 1999 – 2016
Chairperson, Esgenoopetitj Elders and Youth Committee 2012 – 2016
President, Union of Esgenoopetitj FN Employees 1999 – 2009
Female Rep. National Aboriginal Inuit & Metis Circle (PSAC) 2004 – 2012
REFERENCES AVAILABLE UPON REQUEST
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