Records and Information Manager

Sharon D. Preston

Houston, TX *****

*****************@*****.*** 832-***-**** www.linkedin.com/in/sharondpreston1028

Achievement Driven Records and Information Manager

Improve operational service & productivity Strategic planner & Team builder

Problem solver who uses performance management, operational excellence and training strengths to identify root cause of issues and implement clear and actionable steps. Experienced facilitator in team building, and forging strong relationships with internal and external customers. Extensively trained in leadership methodologies.

Expertise in:

Operational Planning

Decision Making

Compliance Policies

Data Analysis

MS Office Suite, PowerPoint, SharePoint

Problem Solving

Professional Experience

IRON MOUNTAIN INC., Houston, TX 2008 to 2016

Operations Supervisor - Energy Department 2008 to 2016

Managed high profile Oil and Gas customer’s geological and geophysical metadata using the database eSearch. Completed up to 15 complex customer requests daily. Provided efficiencies for the accurate examination and retrieval of customer’s metadata in a timely manner. Experience with all types of oil and gas data, well logs, seismic sections, cores and seismic tapes. Responsible for the file transfer of

coded data to customer site. Logistical Project Leader for all Energy projects such as the transfer of over 160K data items to Thailand and the Netherlands.

Regarded as SME (Subject Matter Expert), creating the North American Operations Core Asset Procedure Manual used companywide for handling the core asset database and core storage.

Contributed substantially to analytic approaches utilized in development and delivery of solutions for organization’s Records and Information Management procedures by delivering training, setting proper guidelines and related policies, facilitating awareness and understanding of policies and compliance with programs.

Directed billing process for Energy customers, encompassing over $200K+ monthly receivables, identifying incorrect or insufficient billing for services performed.

Ensured consistent compliance of safe and secure work practices, retention schedules and records management company policies, rules and regulations and legal governance, resulting in adherence at all times. Experienced in creating file patterns to ensure efficient records retrieval.

Provided professional leadership, coaching, monitoring, mentoring and recognizing assigned staff in reaching development goals and using assets, accomplishing company goals and objectives.

Operations Supervisor - Data Entry 2008 to 2016

Overall leadership and coordination of the Data Entry Department processes in the most cost effective and customer focused manner. Spearheaded the development and continuous improvement of the operations and project methodology and best practices for Data Entry, improvement of tools and processes and the professional growth of direct reports.

IRON MOUNTAIN INC. (Continued)

Achieved 40% increase in productivity and 30% increase in accuracy and efficiency, directing beta testing of company’s Operational and Performance Management Initiative, initiating KPI’s.

Turned around high risk employees, implementing system of cross-training and partner relationships within various specialties in the department, ensuring most effective delivery of service for medical records, legal, accounting, insurance and administrative documents.

Increased project completion rate 20%, streamlining data entry processes.

Interfaced with Executive Management teams, Sales and Business Development, ensuring all work performed within contracted Service Level Agreements for all customers.

IRON MOUNTAIN INC. (Previously Pierce Leahy, Inc.), Houston, TX 2003 to 2008

Operations Supervisor - Geophysical Services

Directed staff of 2 geologists, 1 geophysicist and 5 geotechs in the geologic interpretation of energy customers’ meta-data for inclusion into company database.

Reduced customer wait time 25%, simplifying customer requests for hard copy data.

Headed conversion and quality control of over 4M lines of meta-data to new company database.

Additional Relevant Experience

IRON MOUNTAIN INC. (Previously Kestral Data Management), Houston, TX

Special Projects Supervisor

On-site coordination of records customers moves to off-site storage facility. Managed in-house customer projects to ensure the adherence to established records management policies and practices. Responsible for controlling staffing, budget and project completion time frame to the fulfillment of customer expectations.

Education

Biophysical Science and Biology, University of Houston, Houston, TX

Currently pursuing IGP (Information Governance Professional)

Professional Development

Company Sponsored Courses

Managers Who Lead

Code of Ethics

Performance Management

Operational Excellence

Coaching for Success

Making Effective Decisions

Essentials of Leadership

Employee Relations

Presentation Skills

Coaching for Success

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