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Manager Customer Service

Location:
Anaheim, CA
Salary:
$39/hr
Posted:
April 06, 2017

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Resume:

Frank Davis

************@*******.***

310-***-****

SKILLS:

Six Sigma Green Belt Certification 7/21/14

Production & Inventory Control Certified, completed @ CSUDH 04/2010.

Over 10 years work experience in Inventory Control Management and Material/Planning Control of machined parts, equipment, chemicals, gases, WIP and raw material.

Managed shipping dept. up to 4 employees. Interviewed, hired, fired and trained employees.

Assigned responsibilities appraised performances and disciplined employees; addressed complaints and resolved problems. Approximate budget spending up to 10,000 per month.

Ordered parts, raw material, chemicals, gases, received materials and inputted in inventory.

Maintained parts inventory worth over $1.5 million.

Scheduled and corresponded with vendors. Maintain Kanban parts in JIT, Min/Max system.

Advanced level Microsoft Word, XP, Vista, Excel, Outlook and Access database, proficient in PowerPoint. Beginner VLOOKUPS.

Experienced with U.P.S. World ship system, DHL and FedEx ship manager system.

Working knowledge with chemicals, HazMat training.

Operated reach forklift, slip-sheet forklift, propane forklift, order picker forklift and electric forklift.

Run COOIS Report to Release Work Orders, Run YShort Report for shortages. Reschedule parts & Print Drawings. Created Req’s.

Lead SIOP & Production meetings weekly. Participated in 10 Kaizen events.

Expert SAP Knowledge, Expert Vantage 6.1 MRP Knowledge, Used Mac Pac in an ERP environment. Vision MRP & Jasper Inventory System. Kanban & JIT principles.

WORK EXPERIENCE:

Avcorp Composites Fabrication- Gardena, CA.

Senior Planner, 7/2016-12/2016

Plan for F-35 defense program, F-22 defense program and the Atlas space program.

Plans, prepares, issues and controls production orders and material requirements to ensure a controlled flow of approved materials and meet production requirements.

Review all material shortages and forward them to the buyers to replenish material.

Request physical counts of raw material to identify and solve inventory variances.

Create Reqs and memo shippers to ship parts to Outside processing companies.

Use SAP system for planning.

Support IPT Defense meetings, purchasing meetings, planning meetings and Tier meeting.

Zodiac Aerospace – Huntington Beach, CA.

Senior Planner, 3/2016-6/2016

Planned for the 787 program.

Reviewed DWG and material availability prior to kit release and coordinated kit releases.

Resolved material issues and shortages with the Stockroom supervisor and Production Team.

Reviewed planning processes for continual improvements to floor and MRP system practices to strengthen overall efficiency of the planning organization. Continually reviewed project MRP item master data and system performance for accuracy.

Reported any material shortages at Tier meeting with management and to buyers. Escalated all major material issues at the daily production meeting so material can get to site in a timely fashion.

Honeywell Aerospace - Torrance, CA.

Material Planner II, 6/2011-3/2016

Six Sigma Green Belt Certified 7/21/14

Planner for 17(Air Bearings) & backup Cells 1(wheels), 2(nozzles), & Cell 3 shafts.

Owns and executes the Master Production Schedule for a specific product line to achieve a leveled load and meet ISC metrics including those for Customer Delivery, MPS alignment, Starts and Finishes, Day of Supply, WIP inventory, Site Revenue and Past Due(CPD). YOMPLANPROMISE.

Updates Coding report, Age WIP report, CO24 Report, Production Score Card and SIOP RAIL.

Run COOIS Report to Release Work Orders daily. Run YShort Report for shortages.

Plans, prepares, issues and controls production orders and material requirements to ensure a controlled flow of approved materials and meet production requirements.

Revise and reschedule shop orders when necessary.

Work with ISC supervisor and work flow coach on a daily basis to monitor status and get new dates so I can schedule on time delivery.

Report any material shortages at Tier meeting with supply specialist and to buyers. Elevate all major material issues at the daily planning meeting so material can get to site in a timely fashion.

Coordinate outside processing material to get PO’s and email copy to vendor.

Request physical counts of raw material and work in process inventory identify and solve inventory variances.

Works with department personnel including material handlers, production and buyers resolving material availability issues as they arise. Maintain Kanban parts in JIT, Min/Max environment.

Work with all teams ensuring timely assessment of failed product in incoming inspection or production inspection and addresses any planning related issues.

Lead SIOP meeting weekly with ISC Supervisor & Global Planner. 10 Kaizen events.

Marvin Engineering Group - Inglewood, CA.

Production Planner, 03/2010-06/23/2011

Planned, scheduled, released jobs and attached blueprints. Managed the efficient movement of material from receiving or warehouse to production purchasing queue.

Monitored, analyzed & reported performances. Expedited operations that delayed schedules and altered schedules to meet unforeseen conditions by utilizing status reports information derived from Priority Dispatch Report using Vantage MRP system.

Checked parts for correct location bins. Coordinated & expedited the placement of purchase orders.

Ensured that every step of the purchasing process was functioning effectively to avoid costly delays.

Expedited Discrepant Material from start to finish ensuring inspectors and quality engineers resolved the problems in a timely fashion so the parts could be moved.

Expedited return to vendor’s from DMR, work with buyers and accounting to get parts back to the vendors quickly. Ensures all parties are fully cognizant of production status, & that work planning and objectives were executed.

Updated PDR & DMR reports.

Attended all Production meetings.

Performed additional duties as directed by Production Control Manager.

Honeywell Aerospace - Torrance, CA.

Material Coordinator, 10/2008-03/2010

Transport all finished goods from final outs to shipping dept.

Packed military parts to their standards.

Packed bulk parts and engines to company standards.

Made labels using Mac Pac Aesom shipping system & shipped them to various aerospace companies & military.

Shipped over 1 million dollars’ worth of units a day.

MacPac ERP environment.

Forklift certified.

International Rectifier - El Segundo, CA.

Inventory/Material Control Specialist, 1/2003-5/2008

Requested & issued wafers & semiconductors for production. Created travelers and issued lot numbers to start wafers in SPN database for production.

Created Excel spreadsheets to create die quantity for finished lots so they can be shipped.

Coordinated & ordered all raw material, chemicals & gases. Also, ordered parts for machines, some of the parts were pumps (alcatel pumps), pipes (PVC piping), valves (Isolation valves), and gaskets (Indium gaskets for the water pumps).

Implemented reports from Vision and Jasper inventory system. Corresponded with vendors to reorder parts using Purchase card and created purchase Orders through e-req system.

Shipped parts out for repairs, calibrations and inputted all incoming parts in Jasper System.

Ensured detailed and accurate record keeping was maintained at all times by running reports for purchased items on p-card and made necessary allocations.

Conducted smooth operations in the flow of materials both in and out of the warehouse floor.

Responsible for reconciliation of any adjustments to inventory files and interfaced with departmental supervisors.

Working knowledge of MS Word, Excel, Outlook and Access Database Systems. Also, UPS online system & FedEx ship manager systems.

Received all packages from various delivery companies, inputted into inventory using Vision, Excel, and closed the PO’s.

Packed and shipped all material to U.S. and int’l using FedEx ship manager and U.P.S system.

Scheduled all truck pick-ups for the hazardous material; filled out bill of lading and hazardous material paperwork. Ordered all supplies.

Wrap & Send @ Bloomingdale’s - Los Angeles, CA.

Shipping Manager, 3/98-3/2001

Responsibilities included hiring, training, scheduling, and evaluating department staff.

Provided prompt & courteous customer service, met daily deadlines, and ensured all customer orders was packed to company standard and shipped same day before 12 noon.

Ran all daily reports, ordered all supplies, maintained a supply budget of 10,000 a month & monitored supply inventory.

Used the U.P.S. on-line system, FedEx Ship Manager, and DHL

EDUCATION:

Honeywell Aerospace

Six Sigma Core Green Belt Certification 7/21/14

Cal State University-Dominguez Hills, Carson, CA.

Certified in Production & Inventory Control, April 2010

West Los Angeles College, Culver City, CA.

Liberal Arts & science A.A. Degree 1/2010



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