Customer Service Information Technology

Gregory Patterson

Elk Grove, CA 925-***-****

***************@*****.***

IT Professional

Project Management High-Level Customer Service Excellent Hardware Software Resolution Skills

I am excited to submit my application for IT Field Technician. As a professional with over 10 years of experience in the field of Information Technology, I am well positioned to make positive impact to the Information Technology team.

During my career, I have applied my proven expertise and ongoing professional development to meeting and exceeding all objectives put before me. In my last job with Progressive Communications Inc., I configure, and install a diverse array of Philips Patient Monitoring equipment which includes: Database Servers, PCs, Network printers, Switches, Patient Monitors, and remote PC solutions. Further examples of my skills and achievements are outlined on the attached document. As you will see, I am dedicated to partnering with a team with the same passion for growth and success within the IT industry.

The Information in my resume represents the value I can deliver in this new role:

Network Troubleshooting

High-Level Customer Service

Strategic Planning & Execution

MS Office/Tracking software

Hardware-Software/Troubleshooting

Proficient communication oral/written

End-User Support/Training

Active Directory and Exchange

Project Management

Quality Focused

PC Upgrades/Imaging

SCCM/WMI

Professional Experience

PROGRESSIVE COMMUNICATION INC. 2011 – 2016

Installation Engineer

Configuring and providing in-user support on installing a diverse array of Philips Patient Monitoring equipment which includes: Database Servers, Telemetry, PCs, Network printers, Switches, Patient Monitors, and remote PC solutions. Strictly adhere to established protocols and specifications while working in the Datacenter to install Philips servers and switches.

Providing End-User Support on Patient Monitors, PC’s and Access points

Increase efficiency by installing various mounting equipment for Patient Monitors for further installation and use in a patient room or an anesthesia cart.

Deliver collaborative leadership by working cohesively with IT to connect Philip Medical System to Customer Supplied Network.

GMP VENTURES INC. 2008 – 2011

Owner/President

Exemplified strategic vision and leadership while leading all aspects of daily operations. Purchased 51% of Progressive Telephone Systems and Communications (PTSC), a telephone and cabling company.

Key Accomplishments

Built operations from the ground by first establishing licensing and bonding in states of California, Oregon and Washington that enabled PTSC to install structured cabling outdoor overhead, underground as well as inside for Voice, Data, Paging, Video, Surveillance and Alarm systems installations.

Conceptualized, developed and implemented in-depth training programs for technicians in alignment with state agent guidelines. Established competitive material pricing through vendor negotiations.

KWS COMMUNICATIONS INC. 2006 – 2008

Hand-on Project Manager

I have led various project implementations in providing Enterprise and Cross platform integration solutions to Health Systems. I possess a deep understanding of how to leverage technology to realize efficiencies for any project.

I have demonstrated success in managing full project lifecycles to timely completion. My expertise includes strong hands-on technical skills with CMR, Client/Server applications including various clinical applications, Microsoft Technologies, Hardware and Infrastructure cabling. Couple this with the ability to manage large scale projects, I offer a level of depth and insight which enables me to deliver completed projects on-time and within budget.

As a take-charge professional, I am detail oriented and possess the ability to inspire and motivate multi-functional teams. I take pride in continuously providing team members with open communication, training, support, access to resources and guidance to exceed project/client/organizational objectives. I make heavy use of analytical tools and customer feedback to produce performance metrics. These metrics result in process improvements and enhancements to maximize staff productivity.

I am skilled in partnering with stakeholders, management, vendors, and project teams to clarify strategies, resolve issues, and facilitate communication resulting in quality project outcomes.

Project successes include: JMMC ED Renovation/Move, Active Directory/Exchange 2003 Migration, Admin RX Implementation/Barcode readers, Learning Management System, PACS Implementation, Quantum Encoder Implementation, DHCP Migration, Biometrics/Reduced Sign on, Horizon Surgical Manager, Mobile Device Implementation, and Network Core Expansion

JOHN MUIR HEALTH SYSTEM 1998 – 2006

Information Technology Desktop Lead

Architected, designed, implemented and managed desktop technical infrastructure with the focus on optimizing stability, availability, reliability and performance. Delivered strategic technical advice and insight in the design and implementation of technical standards management processes including, evaluation, integration testing, roadmaps, policies, desktop management, security, remote access, asset tracking, software distribution, configuration and image management.

Planned and executed 2nd level support and troubleshooting for problem recognition, research, isolation, resolution and follow-up for hardware/software desktop and enterprise applications as well as local/networking printers, email, connectivity, wireless access, remote access, and hardware issues.

Key point of guidance and contact for site specific technology including training, applications, hardware and team collaboration, provided research and testing new technology, hardware and software conducting request for proposals (RFP) and maintain awareness of technology development and making recommendations in staff meetings.

Independently researched, resolved, and addressed complex questions and operational problems received from Helpdesk or direct user communication.

Expertly managed Health System projects including rollouts and upgrades; weekly status reports for current projects; as well as managing deliverables associated with the project by prioritizing, tracking, and completing assigned tasks.

Education & Credentials

Professional Certifications:

Microsoft Certified Custom 2261/2262 MCDST /Implementing & Support

A+ Certification

Certified Information Systems Project Management

Certified TCP/IP for Networking

Ortronics Certified Installer

Leading Organizational Change Course and Team Building

Business Analysis course and Time Management

Technical Proficiencies

Desktop Support ~ LAN, WAN, and Wireless ~ Remote Services RAS, SSL, VPN, RDP ~ Windows 2003/2008/Servers, Exchange 2008 and Network Area Storage technology

Hardware repair ~ PC’s, Laptops, Notebooks, PDA’s, Local/network Printers, Fax Machines, and Scanners Protocols HTTP, HTTPS, FTP, SMTP, POP3, IMAP, ODBC, TCP/IP

Microsoft Windows OS 98, XP Pro, Vista, Windows 7, and Windows10

Microsoft Enterprise Applications, Office Pro 2003, 2007, 2010 ~ SMS ~ Signal Sign on software

Terminal Services Emulation Software ~ Adobe ~ Symantec Anti-Virus ~ Remedy Magic ~ Ghost ~ MS Project

Visio ~ Intercom ~ Music ~ Paging & PA Systems ~ Surveillance Cameras

HD multipoint Video Conference System ~ Data Center, MDF and IDF maintenance ~ Audio Visual Systems

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