Douglas A. Davis

PMI-ACP ® Scrum Master™ Six Sigma Master Black Belt ITIL® Business Analyst PMP ®

aczoqy@r.postjobfree.com Tallahassee, Florida (no relocation) 850-***-****

Producing Quality*** Reducing WasteXXX, Saving Money Delivering on Time!

Above and beyond the following skills, education and certifications, I am driven to lead with high moral character, high ethical standards and living by the Golden Rule. I understand that my attitude and the way I relate to others will have as big an impact on my success as any individual technical or professional skill I hold.

Career Summary of Hybrid IT and Software Development Roles:

Portfolio / Project Management utilizing portfolio tools such as; Innotas, Clarity, Rally and HP’s PPM. Project methodology utilizing Agile with various frameworks for the job at hand;

(e.g. Scrum/XP, Kanban, Lean Management and Waterfall ).

Generalized Specialist on SW development teams to initialize, enhance, maintain and lead the rewrite of SW & other IT initiatives such as HW refresh projects, web dev/design/security, mobile apps, cloud computing & IT HW & SW migration and consolidation projects.

Business Analyst for SW development features, specifications, requirements, prioritization/ rank ordering of various IT projects, tasks & other business unit operational projects.

Agile Practitioner, Scrum Master, and Six Sigma Master Black Belt, for organizational and technical change; encouraging and coaching teams to higher levels of success thru new methodologies, mentorship and servant leadership.

IT Technical Professional supporting or managing broad & diverse IT shops utilizing strategic planning, as well as ISO & ITIL's best practices to generate value using technology.

Professional Work Focus, Targeting Project and Portfolio Management:

To encourage and promote the productive innate traits, motivations & characteristics in people, to allow them to achieve realistic goals and do great things together. See the best in people, draw out people’s talents and set people up for success!

To understand the culture, structure, policies, operations, and vision of an organization and to recommend solutions that enable the organization to achieve its goals. Visualize the workflow.

To lead, inspire, motivate, and influence, teams by demonstrating reliability, loyalty, experience and knowledge. Lead by example to encourage acts of leadership at all levels.

Demonstrate a strong confident presence and a passion for delivering timely business value with quality, expert knowledge, Lean & sustainable systems thinking, that will complement our organization’s portfolio and/or the quality vision of our customer

Collaborate with clients to help balance the allure of emerging technologies with the realities of their business, the essence of their brand, and the needs of their customers

Fight against fear of change, complacent thinking, siloed and bureaucratic behaviors.

To learn by doing, putting learned practices into action, and to build it right the first time

To have meaningful work with a fulfilling purpose

To enjoy my work with my team-mates and our team accomplishments

To master my work, simplify it, self-regulate it and influence others to do the same

To have a firm consistency in carriage, thought, word and deed

Certifications and Education Completed

PMI-ACP ® # 1819002 (Project Management Institute-Agile Certified Practitioner exp;5/2018) 2015

(Testing prerequisites = 3500 hours of audited real-world agile project management experience)

PSM™, (Professional Scrum Master™, Scrum.org) 2013

(Test Certified by the founders of Scrum)

https://www.scrum.org/Assessments/Certification-Lists?AssessmentName=PSM%20I&l=Davis

Microsoft® uses the PSM I assessment to validate knowledge as part of its Silver & Gold Application Lifecycle Management competencies.

Six Sigma Master Black Belt, ExpertRating (an ISO 9001:2008 certified company) 2013

http://www.expertrating.com/transcript.asp?transcriptid=2807302 ( Tested and certified )

Certified Business Analyst, ExpertRating ( Tested and certified ) 2013

http://www.expertrating.com/transcript.asp?transcriptid=2816783.

Six Sigma Certified, Aveta Business Institute (unrecorded intro. level) 2013

PMP ® # 1240130, (Certified Project Management Professional, PMI ® expires 2/2018) 2009

(Testing prerequisites = Bachelor’s degree & 4500 hours of audited real-world project management experience)

FSU Master Certification in Project Management, School of Communication, GPA 3.95 2008

•PM Methodologies and Tools ( Root Cause Analysis, MS Project 2007, MS Office, Visio, PowerPoint )

•Project Portfolio Management ( Enterprise level strategic project planning and PMO development )

•Six Sigma ( Statistical quality focus of process outputs by identifying & removing the root causes of defects )

•Agile (Scrum, XP, Kanban) ( Methodologies and frameworks for business projects and SW development )

•Lean Thinking ( Focus on value and eliminate waste )

•Quality Assurance ( Satisfy quality standards through verification and validation )

•Quality Control ( Utilizing rigorous statistical analyses )

•Web Page Design ( HTML, CSS, Dreamweaver )

•Usability Testing ( Web site and Web applications capacity to meet its intended purpose )

•Prototyping ( Paper prototyping and screen mockups to breakdown requirements and provide specifications for a real web site, rather than a theoretical one )

•Complexity Theory ( Understanding how business systems adapt to their environment & cope w/ uncertainty )

•Systems Thinking ( A holistic view of understanding how business systems behave, interact and influence )

•Risk Management ( Portfolio analyses, planning, proactive management and mitigation of risks )

•Leadership Skills ( Team Building, Stewardship, Coaching/Mentoring, Resolving Conflict, Communication, Intrinsic Motivation, Long term self-esteem-based motivators such as Pride in Work, Accomplishment & Contribution )

•Marketing and Business ( Theories and Strategies )

•Change Management ( How to prepare, equip and support teams to successfully adopt change )

ITIL® certification. (IT Infrastructure Library, IT services best practices, workflow, 2007

templates, and terminology. www.exin-exams.com)

FSU, Bachelor of Science, Psychology/Neuro-Embryology/Biology 1991

( Also completed 2-year Marine Science undergraduate program at the Univ. of Miami )

Employment History

1. Florida Dept. of Revenue (ISO 20000 certified) (10/2015 to present.)

Role: Senior Project/Portfolio Manager; ( also Scrum Master and BA role )

Project Portfolio:

RCO Web App.; rewrite from Cold Fusion/Oracle to ASP.NET/SQL, MVC for better maintenance & enhancement.

Tax Payer Inquiry; .NET enhancement.

Tax Rate Mobile Application and other small application enhancement projects

Update Transport Layer Security for encryption of communications over public networks following the National Institute of Standards and Technology (NIST) and the PCI security standards council

New DOR email name and website address change.

Motor Vehicle Sales Tax rewrite

Electronic Bill of Laden for the trucking industry; .NET

Bank of America Enterprise solution enhancement; .NET

Scrum Studio Proposal preparation and startup utilizing Change Mgmt. strategies (personal initiative)

Tools: HP’s Proj. Portfolio Mgmt, Visual Studio (VSTS & TFS), MS Project, Tableau reporting, SharePoint, MS Azure/ cloud storage, WebInspect, SAP dev. tools/ERP modules & change mgmt. (Rev-Trac)

Methodologies & Frameworks: Agile/Scrum, XP, Waterfall, Kanban, Kaizen and Lean principles

Description

Info.Sys. team supporting the Tax Administration (customer). The team is comprised of a group of Java/J2EE, C# and ASP.NET programmers that develop and support Imaging Mgmt. Systems, web, mobile and in-house applications.

Managing IT SW development projects throughout the life cycle. Directing and working with contractor teams to coordinate, plan, track, and report on SW dev. requests and projects. Enforcement of the SW Build and IT standards, Documenting applications, team standards and procedures. Setting up operational plans and implementing them.

Manage, monitor and track; projects, risks, staff resources, project plans, tasks, estimates and time, utilizing the HP Project Portfolio Mgmt. tool, provide technical direction to the team, coordinate with IT/business product and process owners and other tech. teams, assign and track incidents utilizing an incident tracking tool, and manage the SW dev., testing and quality assurance activities (IV&V).

Other Examples of Work

Evaluate project proposals, assesses project feasibility, work with the developers to decide on a technical approach for implementation and to produce effort and cost estimates

Prepares project plans, tracks portfolio/project progress, and produces project reports

Assists & directs unit & systems tests. IV&V to meet specs/requirements/operational needs

Works with teams to set up procedures to enforce compliance with the SW Build, IT Service Mgmt. requirements and standards & to implement operational plans & measurements as well as supporting legacy systems.

Training Scrum team members.

Facilitates and prepares for executive and team project meetings.

2. Fl. Dept. of Transportation 3/2014 to 3/2015, 1 yr. contract on-site

Post contract consulting with TekBank to respond to several RFP’s and RFQ’s for the State of Florida.

Title: Senior Project Manager (Lead role); ( also Business Analyst and Scrum Master roles )

Large Projects: (Multi-year & Multi-Million dollar projects)

Financial Management Information Systems

Service Desk Ticketing System

DFS FLAIR (new accounting system, PALM)

IT Agile/Scrum and Waterfall methodology for multiple large state and federal government

SW development and SW enhancement projects. Responsible for team and stakeholder mgmt., project scope, time, cost, IV&V and quality for projects ranging from 3 million to 11 billion ROI (federal government collaboration)

Translation of conceptual thinking from the business stakeholders, into project definitions, requirements and building a value ordered backlog of tasks with the developers, data analyst and testing staff.

Collaborating with federal & state project teams, business analyst, developers, testers, data base analyst & customers to develop the project plan, communication plan, risk plan, WBS, etc., utilizing tools such as Innotas (PPM), MS Project, and MS Office. Plan and facilitate meetings.

Resource estimation and allocation, time management, and prioritize the IT project list. Project status presentation & reporting to executive mgmt. Project portfolio management.

SharePoint management. (project documentation, updating, reporting, status, and maintenance)

Project oversight & managing teams that utilized the following languages/architectural layers.

Frontend; HTML 5, JavaScript, jQuery, CSS 3

Backend; ASP.Net/web API, C#, Windows Communication Framework: WCF

Web Server; Internet Information Services (IIS).

Database; Microsoft SQL Server – 2012

Mainframe; Cool:Gen and Cobol

Major Achievements: Introduction towards cultural & methodology team transformation from Waterfall to Agile. Utilizing and enhancing productive intrinsic motivation, Kanban techniques to limit work in progress & bottlenecks, Kaizen for continuous improvement & Lean for eliminating waste. Introductory steps towards reducing & managing knowledge silos through transparency, paired programming, documentation & trust.

3. Citizens Property Insurance Corporation 6/2012 to 12/2013 (1yr. 6 mo.)

1 year on-site contract, promoted and extended for 6 months.

Title: Senior Business Analyst (Lead role); ( Also Project Manager and Scrum Master roles as needed )

Large Projects:

Document Management SW (called “Ephesoft”)

Facilities Security Management SW and IT security systems

As a BA on an IT Agile/Scrum team, I elicited, analyzed, and communicated business requirements, as well as validating, integrating & documenting those requirements for IT/business processes, business unit reporting, procedures, policies, info. systems, audits, access control systems & iterative SW development.

Highly collaborative Agile/Scrum project environment that included executive & middle mgmt., project managers, product owners, scrum masters, SW developers, testers, customer BA’s, and users, related to IT data Center, IT security, IT asset mgmt. and new project initiatives.

Doc.business & enterprise processes between HR, IT, asset mgmt., accounting, purchasing, security, facilities & gen. services to dev.systems, improve processes & establish a foundation for organizational change.

Developed & documented system/business requirements, use cases, user stories, test cases, regression testing, code refactoring, acceptance criteria and gap analyses between the legacy document management system and the proposed new system.

Liaison among stakeholders, including executives, on systems development projects, process improvement projects, enterprise process linkage & organizational change projects.

Collaborated & assisted the development of project plans, product options/backlog, schedules, resource estimates, resource allocation, change mgmt., & risk assessment with various business units, PM’s, BA’s, scrum masters, SW development teams, executives & technical staff related to Guidewire (insurance mgmt. SW) & integrating components to the system, such as doc. mgmt. SW (Legacy Kofax to new Ephesoft).

Participated in the development of corporate standards for projects, business requirements documents, business design documents & business unit reporting to meet audit requirements.

Provided assistance utilizing methodologies & best practices from PMI, Agile/Scrum, 6 Sigma, Kanban, Kaizen, ITIL, & IIBA to coordinate systems testing, implementation, training & support.

Mentored & coached the Agile/Scrum framework, become self-organized & self-disciplined to achieve high quality commitments. Influenced team behavior towards alignment of our common goals and shared expectations. Promoting the focus on people’s strengths rather than weaknesses to leverage their uniqueness.

Developed process & systems design documentation for mid to large-scale system enhancement.

Succeeded through focused process improvement, including objective development relevant to the business units, closely evaluating & managing customer relations, team building practices, establishing metrics & aligning requirements with business processes.

Requirement gathering techniques and breakdown including interviews, hands on JAD workshops, surveys, site visits, process descriptions, use cases, scenarios, business analyses, prototyping, workflow analyses, and document analyses.

(Also during this period, I consulted, researched and provided documentation with Computer Aid Inc. to respond to an RFP for a FL. DEP land management GIS mapping solution.)

4. Hospital Corporation of America 11/2011 to 4/2012

Title: Senior Project Manager

Projects:

Patient Management SW

New Medical Devices

Mobile apps

IT Project Manager for multiple hospital projects, health care systems, procurement and implementation of medical devices. Managed enterprise project initiatives (PPM)

Managed projects throughout the project lifecycle. Developed WBS, detailed schedule, risk, etc. utilizing tools such as Clarity, MS Project, and MS Office on a Windows 7 platform

Project portfolio management and oversight using Clarity SW tool. Ex: Prioritized IT projects list, resource estimation and allocation, time management and project status reporting

PMO; standards documentation, site updating, maintenance and continuous improvement

Managed and created PMO tools, templates, standards & best practices for improved process performance, product quality, business effectiveness & progression towards full PMO maturity

Managed SharePoint site ( intranet portals, doc. mgmt., collaboration, posting templates & project status reports )

Liaison for vendors, hospitals, IT technical teams, development teams, sponsors, managers, governance committee, IT steering committee & other project stakeholders

Elicited, analyzed, validated, prioritized business & IT project requirements & solutions

5. NSRC ( Primary Tier II Data Center for the State ) 4/2010 to 11/2011 (1yr. 7mo.)

(IBM Sysplex of 4 mainframes with 3100 MIPS capacity and 1300 servers using Windows and Linux OS)

Role: Senior/Lead IT Project Manager and Program Manager

Projects:

Data Center Consolidation/Migration for 10 state agencies and 10 projects

Data Center Web Page

Service Level Agreements

Leading 10, time sensitive, multi-million dollar data center consolidation projects. Aligned business strategies with IT technologies & service level agreements. Planning infrastructure environments for servers, data storage, networking, security, management & facilities. Portfolio management.

Oversight and mgt. of IT projects throughout the project lifecycle. Developed work breakdown structure (WBS), detailed schedule, risk, etc., utilizing tools such as MS Project, and MS Office

Hosted & conducted meetings for the Board of Trustees, Office of the Gov., business customers, IT tech. groups, state agencies, vendors, financial & budget teams to develop project plans for data center consolidation, HW refresh, SW development, web design, change mgmt., SW upgrades & infrastructure changes

Managed and tracked project schedules, deliverables, assigned tasks, allocated resources using MS Project and other tools and techniques. Assist with IT SLA’s for 10 IT shops. Portfolio management.

Presented progress reports to exec. mgmt., steering committees & the Board of Governors.

Preparation and process analyses for enterprise email consolidation project

Portfolio project management (prioritizing/rank ordering projects, managing risks, allocating resources, etc.)

Business Analyses - Elicited, analyzed, validated & documented business & IT project req.

Ensured alignment of projects with strategic business goals, laws and rules regulating a State PDC. Identified business needs, requirements, problems, opportunities, solutions and presented recommendations

Liaison for member agency CIO’s, IT units, vendors and other stakeholders; (e.g., Mainframe, Midrange, Production Control, App. Dev., DB Mgmt., Maintenance, Tech. Support, Mainframe job Scheduling, Operations, Executive Mgmt., AEIT, House/Senate & the Governor’s Office.)

( Single point of contact, liaison and PM for; Dept. of Revenue, Children & Families, Corrections, State, Juvenile Justice, Business & Professional Regulation, Transportation, Highway Safety, Citrus & Florida Dept. of Law Enforcement )

Managed and maintained PMO ( updating tools, templates, project artifacts and other documentation )

Managed the SharePoint site ( posted enterprise project initiatives, project updates, templates & collaboration )

*Recognized for organizational skills, time mgmt., leadership, corrective action, self-motivation, positive reinforcement, stewardship delegation, team building & coaching

6. State of Florida - I.T. - 23 years, 7. Datamaxx 2 yrs,

Roles; Sr. Project Mgmt., IT Mgmt. & Supervisor., IT Admin., IT infrastructure, IT support, IT documentation, SW Dev., SW support, SW maintenance, Web design, Telecommunications…

Project mgmt. & oversight for 5 remote HW & SW refresh projects & relocation projects (2 yrs.)

IT call center manager and supervisor

IT technical support for mainframe, midrange, desktop, HW, SW, printers and network

IT technical writing of instructional manuals and documentation

IT server administration, updates, active directory, patches and maintenance

Local area network administration, infrastructure design, implementation and support

IT security, data backups, disaster preparedness and disaster recovery

Telecommunications infrastructure design, implementation and support

Email server/client setup (1st in Florida), administration, maintenance and client support

SW dev., programmer for Medicaid disbursement using dBase & Clipper as a compiler (2 yrs.)

End of Critique Vitae.

Additional Training

Pluralsight.com 2016

•C# from Scratch

•Agile 9 courses: Agile in the Real World, Agile Estimation, Agile Release Management, Agile Requirements Process: From Idea to Minimum Viable Product, Agile Release Management, Agile Families: Techniques for Living with Change, Introducing Agile to Teams, Bringing Agile to IT Operations, PMI-ACP : Agile Methodologies

•Customizing Your Team Workflow with the Best of Kanban and Scrum

•Kanban 2 courses: Kanban Development with Jira Agile, Kanban Fundamentals

•ASP.NET MVC 6

•SSIS Design Patterns for Data Warehousing

•Azure 3 courses; Azure Websites and Web Jobs, Azure Mobile Services and Azure Remote App., Intro. to Azure Document DB

•Business Analysis and Process Management

•Lean Software Development Fundamentals

•Change Management

•CISSP® Security and Risk Management

•Cyber Security Awareness, 3 courses: Backing up Your Data, The Internet of Things, Digital Data Protection

•PMP® Project Risk Management

•Six Sigma and ISO 9000 DOR

•HTML Document Flow

•Microsoft Visual Studio 2012 ALM: Team Foundation Server Essentials

( 3 day MS class, VS 2010, 2013, 2015 TFS Version Control & VSTS (cloud services)

•Visual Studio Team Services, End to End

On-line IT Security Readings 2016

•Close the Detection Deficit with Security Analytics, Sponsored by SAS

Rally Webcasts and others

•Applying Agile in Government

•Agile Fundamentals

•Defining Your Portfolio

•Scaling Agile Programs

•Agile Tracking and Metrics

•The Federal Agile Program Lifecycle

•Agile Steering - frequent changes in direction.

•Clarity (Project portfolio mgmt., resource allocation, tracking & reporting, also HP PPM

•Advanced Project Management Training by Velociteach (3 day on-site class)

iGrafx ( Business Process Analyses & Mgmt. Webinars )

•Resource Management

•Continuous Improvement (building an environment of CI)

•Six Sigma (customer satisfaction on IT helpdesk)

•Lean Value Stream Mapping (capture processes & identify waste)

•Bus. Process Mgmt.(plan/execute a BPM rollout)

•Process Mapping and Modeling (creating process maps)

SAP(Alignment of SAP processes to the business

Process Simulation (matching resources to tasks)

•Process Presentations and Diagrams

•Simulation (setup a model to baseline an existing process)

SkillSoft

AT&T - MS Exchange and Windows Administration

•Resource Management

•Advanced Business Analyses

•Essentials of Leadership ISOCORP - Routers and Switches

•Working Through Conflict

•The Service Leader’s Role

Change Management Microsoft - Supporting Microsoft Proxy Server

- Administering MS Windows

- MS Office TCP/IP

Florida Dept. of Financial Services

Contract and Grants Management

George Town University

School of Business

Risk Management

Requirements Management, a Key to Project Success.

Tallahassee Community College

Advanced MS Project

Computer Tutors

• Intro & Advanced Web Design

Focus Learning Center

•Multiple MS Courses; IT Network, Active Directory, MS Exchange

FSU \ Dept. of Education and FSU/Ed Trek

Communication Protocol

Supervision and Coaching

Prioritizing Tasks

Crystal Reporting

Inventory Tracking

HR Challenges

Motivation (Long term self-esteem-based motivators; Pride in Work, Accomplishment and Contribution)

Recognition & Reward

• The Budget Cycle

• Budget Planning, Database Inventory, Management

• Supervisor’s Apprenticeship

• Principles of Management

Dataflex - Windows, Database Management

Personal Growth

Project Management, and Business Readings

1. Out of the Crisis by Edward Deming (14 points for business project management )

2. The New Economics by Edward Deming ( Project management/business/theory )

3. Critical Chain by Eliyahu Goldratt (Transforming thinking, Lean Mgmt., TQM, Kaizen)

4. The Goal by Eliyahu Goldratt ( Theory of Constraints in production )

5. Quality is Free by Phillip Crosby ( Zero Defects, build it right the first time )

6. Ben & Jerry’s Double Dip by B. Cohen & J. Greenfield ( Value-led business )

7. The 7 Habits of Highly Effective People by S.Covey (Principle-centered approach)

8. Six Sigma for Managers by Greg Brue

9. In Search of Excellence by Tom Peters

10. SharePoint 2007 Collaboration Greg Harvey

11. Web Style Guide by Lynch and Horton

12. IT Project Management by Kathy Schwalbe; (FSU Master’s program)

14. Applied SW Project Management by Andrew Stellman & Jennifer Greene

15. CBAP / CCBA Certified Business Analysis by Susan Weese and Terri Wagner

16. Managing Agile Projects by Sanjiv Augustine

17. Succeeding w/Agile using Scrum Mike Cohn

18. Lean Thinking Banish Waste & Create Wealth by James Womack & Daniel Jones

19. SW in 30 Days; How Agile Managers Beat the Odds, Delight Their Customers and

Leave Competitors in the Dust by Ken Schwaber & Jeff Sutherland; (Creators of Scrum)

20. Controlling Chaos by Ken Schwaber

21. PMI-ACP Exam Prep by Mike Griffiths (Agile methods)

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