Sales Project Management

DEBORA PENNINGTON, LPC

**** ******* *****, *******, ***** 77070

Cell: 713-***-**** aczok3@r.postjobfree.com

OBJECTIVE: To obtain a position that will allow me to utilize my skills in writing, therapy, education and supervision.

EDUCATION: 1997 Master of Arts in Counseling, Sam Houston State University

1986 Bachelor of Science in Journalism, University of Texas

LICENSE: Licensed Professional Counselor, Texas (2001-present)

State Supervisor, Texas (currently inactive due to schedule)

EXPERIENCE: Care Advocate II

United Behavioral Health/Optum Health (2009-2016)

Obtained clinical information from facilities and determined best level of care for members based on guidelines – completed authorizations, worked with facilities on diversions or sent cases for peer review; handled member crisis calls as well as provided benefit information and referrals; member of the portal team - monitored the portal and assigned cases as needed; oversaw the After Hours mailbox in order to monitor emails going out to other sites and assigning member follow up calls; logged all weekend P2Ps and CCRs; mentored and trained new employees; consulted with care advocates to answer questions as well as assist with staffing or workflow information; data analysis; updated information in IEX and Sharepoint; assisted with claims corrections; member of Vital Signs Committee in charge of promoting opportunities and assisting in HAH employees having 100% participation in volunteer days; in charge of updating website for volunteer opportunities and honoring employees as they completed their anniversaries and designed birthdays flyers and emails; in charge of web site for NAMI Online Auction; assisted with putting downtime assessments into PUMA when LINX has been down; assisted with watching the call queue when management was unavailable (Friday nights, Saturday nights, CPM management meetings); effectively collaborated with site liaisons, MDs, facility, staff - as well as coworkers and managers; effective use and implementation of After Hours resources including but not limited to Sharepoint, Site Grid, systems – LINX, Puma, CAREONE, Pulse, VCC, Jabber, IEX, CAT, KIT, CMS Supervisor, Access call log database and Facets; understanding of HIPAA; telecommuter for several years with the ability to effectively find solutions for technical difficulties without the assistance of the I.T. team

Supervisor/Clinician

DePelchin Children’s Center (2005-2009)

Provided routine supervision for clinicians; assured compliance with all licensing standards in foster homes and in-house documentation; established and supported on-going risk reporting & oversight management; facilitated the implementation of regulatory changes; reviewed home studies for potential new foster homes; monitored foster parent reimbursements; facilitated internal audits and monitoring, participated in foster parent training, agency program planning and evaluation; and ensured team work and collaboration with other services to guarantee coordinated service delivery.

Supervisor/Clinician

Texas Mentor (2001-2005)

Provided supervision to recruiting team by writing and approving home studies; presented training for foster parents; in charge of marketing budget; trained recruiters to monitor foster parent homes quarterly to make sure they meet the minimum standards requirements. Clinician duties included supporting foster parents; providing individual and family therapy; quarterly treatment plan reviews with CPS and participating in the coordination of placement of new clients with the appropriate foster home.

Journalism/English Teacher

Timberwood Middle School – Humble ISD (2000-2001)

Taught English and Journalism; sponsor of school newspaper

Primary responsibilities: planned, prepared and delivered monthly school newspaper; developed instructional resources for use in the classroom; created positive educational climate for students; met course and school-wide student performance goals; participated in ongoing training sessions; created lesson plans; utilized various curriculum resources; integrated competencies, goals, and objectives into lesson plans; utilized curriculum that reflected the diverse educational, cultural, and linguistic backgrounds of the students served; developed incentives to keep participants in class; developed professional relationships with other agencies; tutored students on an individual basis; prepared and distributed required reports; observed and evaluated students’ performances; managed student behavior in the classroom by invoking approved disciplinary procedures.

Academic Advisor

North Harris College – Parkway Center (1997-2000)

Counseled students with academic, career and personal issues; established the Summit Achievement Program; TASP test proctor; marketing of college to high school juniors and seniors/local businesses; helped students define and develop realistic educational career plans through schedule planning for each semester and summer school, if appropriate; met with Freshmen advisees during orientation to assist students with initial adjustment to university academic life; met with continuing advisees at least once each semester with continuing students to plan for the upcoming semester and to review/revise long range academic program schedules; assisted students in planning a program consistent with their abilities and interests; monitored progress toward educational/career goals and met with advisees at least once each semester to review the progress toward completing the proposed academic program and to discuss grades and other performance indicator; discussed and reinforced linkages and relationships between instructional program and occupation/career; followed up with the advisees on any report of unsatisfactory work (notice of class probation for poor attendance and/or failing grades, incomplete grades from past semester(s), etc.); approved all designated educational transactions (e.g., pre-registration/registration schedule, drops/adds, withdrawals, graduation requirements, etc.).

Advertising Account Executive

The Houston Post Company (1987-1994)

Responsible for advertising and design layout; prepared sales reports and assisted with branch office budget reports; assisted in the development of zoned advertising sections; designed holiday and sports inserts; provided training for new employees in sales/design departments; strong written and verbal communication skills

WORK RELATED ACHIEVEMENTS:

● Optum/United Behavioral Health HerOH! Third Quarter Award 2012

● Optum/United Behavioral Health National HerOH! Award for 2012

● Vital Signs Committee Chair – increased employee volunteerism by 72% in 2012

● NAMI Silent Auction – web site manager

● Numerous Q Catcher Awards 2009 - 2012

COLLEGE ACHIEVEMENTS

● Chi Sigma Iota Honor Society

● Beta Sigma Phi Honor Society

● Beta Sigma Phi Scholarship 1987

● TJC Outstanding Journalism Student 1982, 1983

● TJC Student Newspaper Co-Editor 1982, 1983

MEMBERSHIPS:

● American Counseling Association

● Texas Counseling Association

SKILLS:

● 15+ years of experience as a licensed professional counselor

● 10+ years of experience working in a government or healthcare environment with experience in compliance

● Ability to Solve Technical/Computer Issues

● Analytical/Research Skills

● Excellent Writing and Listening Skills

● Proven ability to identify & measure risk

● Flexibility/Adaptability/Managing Multiple Priorities

● Familiar with Medicare and Medicaid Policies

● Leadership/Management Skills

● Strong prioritization, project management skills

● Strong aptitude in the areas IT/Information Systems

● Multicultural Sensitivity/Awareness

● Planning/Organizing

● Collaboration & teamwork orientation

● Problem-Solving/Reasoning/Creativity

● Proficient Microsoft Skills (Word, Excel, Outlook)

● Supervising and Assisting Others

References available upon request.

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