Customer Service Medical
Resume:
Rebecca Rigsby
Jacksonville, Fl 32257
******************@*****.***
EDUCATION North Florida Institute, M edical A ssistant Graduated: J anuary 2006
GPA: 3.8
P rofessional Summary
Highly Talented Medical Assistant with 11 years of experience. Demonstrated ability to work in a busy office and multi-program environment. Ability to effectively present information in one on one and small group situations to patients. Strong ability to communicate effectively and clearly both written and oral communication. Interact effectively with other employees in all levels of the organization as well with patients. Excellent clerical and computer skills. Key Skills: P atient reception/communication; Medical terminology; Vitals/chief complaint; Medical record documentation; Exam room set-up; Infection control, Phlebotomy/Finger puncture; Basic tray setup; Bandaging; EKG; Patient education; Pelvic exam set-up; Prescription reading; Throat swab/strep test; Urinalysis; Visual acuity testing; Basic computer/Medical software; Appointments; Medical correspondence; Medical Records; HIPAA regulations, Insurance Billing, Preparing patient encounter forms; Referral coordination procedures; Telephone triage and messages; Patient scheduling. Preventive Medicine, M A/ Customer Service, 01/2014-12/2016 Managed accounts; Assisted members with there health reports; Inbound calls; Data Entry; Coached members with there diets for diabetes, blood pressure etc. WORK
EXPERIENCE
Flagship Md, B illing/MA, J acksonville Fl, 10/2013 to 12/2014 Managed collections on overdue accounts; Assisted patients with explanation of benefits; Managed multi-line phone system; Data entry; Responsible for collecting various forms of payments; Researched missing information for Insurance Companys.
Psychiatric Associates, MA 04/2009 to 08/2013
Schelduling; Vital Signs; Injections; Assisted the Doctor; Called in prescriptions; Verify insurance; managed multi-line phone system; Filing; Used EMR Family Medical Center Pediatrics, MA 03/2006 to 04/2009 Verify Insurance; Prepared exam rooms; Injections; Draw Blood; Vitals; filing; EKG; Schelduleing
Terminix, Customer Service 08/2006 to 1/2009
Answer incoming calls, sales, outbound calls, schedule appointments SKILLS /
CERTIFICATION
S
Certifications: C PR, HIPAA, OSHA,
Typing: 40 wpm
Computer Applications: M edical Manager, Excel, Word, Outlook, Internet explorer
References available upon request
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