Customer Service Administrative Assistant

Yessy Gonzalez

Concierge/ Security Guard - Mulligan Security

Brooklyn, NY 11225

***********@*****.*** - 347-***-****

Highly motivated administrative business professional with multiple years of experience servicing all levels of management. Excellent communicator with an effective social skill set geared towards quality servicing. Technically savvy and highly efficient in fast paced work environments. Authorized to work in the US for any employer

WORK EXPERIENCE

Concierge/ Security Guard

Mulligan Security - New York, NY - June 2016 to Present

• Protect corporate facility grounds and occupying personnel by maintaining a safe and secure environment.

• Patrol ground perimeters, observe tenant activities and investigate irregular activities and all security concerns.

• Monitor security and alarm systems for potential threats and respond to facility emergencies.

• Maintain corporate security log and record security team staff details.

• Screen all incoming calls and direct to appropriate parties

• Coordinate and engage security efforts to ensure all employees and visitors are authorized to enter facility.

• Screen all delivers to ensure only authorized vehicles are accessing facility. Customer Service Rep

A&S Limousine Corp - Brooklyn, NY - November 2015 to June 2016

• Provide high level professional customer servicing via call center.

• Coordinate customer logistics in relation to transportation order requests.

• Assist office management in resolving complex service issues

• Work with field drivers to ensure transportation services are provided as requested.

• Provide efficient daily clerical support to management team.

• Work with peers to ensure a positive productive work environment Merchandising Support

Ballet Jewels - New York, NY - November 2013 to February 2015

• Coordinate international procurement logistics for vendor samples

• Manage internal tracking records to ensure proper record of inbound shipments.

• Created and maintained procedural controls for international shipments customs requirements. Control samples distribution request and procurement.

• Engagement inventory quality control procedure to inspect condition of returned sample merchandise. Clerical

Essex Staffing/ Ballet Jewels - New York, NY - September 2011 to November 2013

• Clientele data revisions

• Productions of marketing advertisements

• Finical organization of companies installments

Store Manager

General Nutrition Center - June 2008 to March 2010

• 100% Customer service and exceeding customer expectations using all available resources to provide a complete solution

• Educated sales associates on methods to enhance sales and performance

• Enforced procedures and regulations to secure company assets Office Administrator

Manpower - Wyomissing, PA - July 2007 to June 2008

• Maintain executive calendar

• Secure confidential data

• Allocate health insurance packages

• Assist and resolve employee matters

EDUCATION

Business Management

Bronx Community College - Bronx, NY

SKILLS

Administrative Assistant (5 years), Administrative Support (5 years), Customer Service (5 years), Leadership Development (5 years)

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