Customer Service Sales

CARRIE E. GLENN

**** *********** *******, #****

AUSTIN, TX 78728

PHONE: 512/971-8667

EMAIL: *********@***.***

Objective: As a customer service professional with a proven track record of upselling, achieving sales goals while

managing client expectations; my objective is to obtain a position to exercise my skills, and abilities

to graduate into a leadership role to improve upon the company’s performance.

Education: Texas State University, San Marcos

Bachelors of Arts: Sociology, Communications

Skills:

Customer Service Management

Ranked #1 - 2 years for collections

Established Relationships & Networking

Customer Service Training

Superior Upselling Sales Skills

Sales Rep & Buyer Dispute Resolution

Leadership

Continuous Sales Goals Achieved

Event Planning & Execution

Experience:

WRIGHT MEDICAL TECHNOLOGIES

Austin, TX

February 2014 to present

Customer Account Representative (CAR)

Wright Medical Group is a global medical device company focused on extremities (joint replacements, corrective rods, plates) and biologics.

oSupport 35 sales representatives in Denver, Utah, Idaho & New Mexico

o$28 million+ – 2016 gross total territory sales ; average patient invoice $1,000.00 to $20,000.00

oResponsible for territory “month-end” and “year-end” close accounts

oRanked # 1 CAR with highest collected invoicing for month-end and year-end close(s) for last two years

oEstablished relationships with “buyer” 2nd and 3rd party, hospital material managers, doctor’s offices, S&R

oPrepare individual patient invoices for payer, collect facility ‘Purchase Order’ codes for payment

oLiaison for sales representatives and payer to resolve agreed billing terms disputes; accounts receivable disputes

oAssist Wright Corporate Headquarters with Accounts Receivable and Field Data for new accounts

oPrepare direct sales orders, manage return of merchandise, assist Hub clean room warehouse with restocks

o“FOMS” new records management system integration test team for invoicing data development and testing

oAssists HUB co-workers in posting and collections, Territory travel

INDEX HOSPITALITY

Austin, TX

September 2010 to Current

Customer Service Manager

oProvide superior customer service requests via phones, e-mails and faxes.

oManages customer’s needs and confirms company commitments and delivery of requested products and services.

oProven record of sustaining long term client relationships and repeat customers.

oExercises company standards of excellence to meet goals as required in each transaction.

oAble to assist customers with inquiries and problem solve to seek resolution of complaint.

oWinner of monthly multiple sales incentives for individual and team performance, Aug. through Dec. 2012.

REGISTERED, PROFESSIONAL TRACK TELLER

January 1998 to present

Kentucky Derby, Perkiness, Belmont Stakes, Breeder’s Cup on site mutual teller

oAble to process over 1,000 tickets averaging $55,000 in sales per shift

oManor Downs -Supervised up to 12 tellers per shift and cash drawers

oManor Downs -Managed customer complaints and needs

oManor Downs-Processed all IRS required documents for all winning tickets over $600.00

HOLIDAY RETIREMENT/HARVEST MANAGEMENT

Round Rock, TX

November 2006 to July 2011

Director of Resident Relations

oDirect reporting to Senior Operations Management

oResponsible for developing and executing all activities for senior complex of 195+ residents.

oAchieved all set goals within annual budget.

oDeveloped internal fundraising events and exceeded goal expectations.

oCreated a marketing program to generated leads for new residents.

oResponsible for preparing the monthly resident community newsletter.

oSold advertisement space in the monthly newsletter.

oPlanned and executed the community meetings and functions with external organizations.

SHURGARD/PUBLIC SELF STORAGE

Austin, TX

January 2002 to December 2006

Facility Manager & Customer Service

oManaged 315 unit storage facility

oFirst manager to achieve 100 percent occupancy in location history

oMaintained 100 percent occupancy throughout tenure.

oOversaw all client services including commencement and termination of unit, procurement of unit condition

oManaged all unit accounts receivables and kept outstanding receivables below 10 percent.

oManaged, sold retail inventory and merchandising.

NEXTUS/RINGDALE, INC.

Georgetown, TX

January 2000-January 2002

Customer Service Representative/Account Executive

oIncreased company sales by 15 percent by implementing a 2 day turnaround on processing all quotes.

oCustomer liaison with all teams, materials to production

oOversaw all production projects.

oResponsible for obtaining and sustaining repeat customers.

oAchieved all sales goals throughout tenure

HALLMARK, SRG CORPORATION

Austin & San Antonio, TX

July 1998 to January 2000

Store Manager, Customer Service

oManaged Hallmark corporate store; Trained and managed 50 associates, facilitated associate meetings

oExceeded weekly sales goals; Responsible for ordering, merchandising and selling all retail inventory.

oLead opening of a new 4000 sqft. store 2 weeks ahead of target date.

PCA INSURANCE

Austin, TX

January 1995 to January 1998

Records Management

oPerformed company- wide record requests and procedures for the entire company.

oTrained records staff on internal procedures and managed business records per company guidelines.

oCoordinated with various teams to meet deliverables; Prepared monthly reports

oPrepared and maintained all record retention schedules; Managed file room and activities;

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