Sales Executive

Falguni Jariwala

***** ********* ***** **, *******, Texas, 77433 281-***-**** ********@*****.***

Summary

Exceptionally organized, efficient and responsible business professional with over eight years of experience in customer sales, service, and support. Self-starter, team player and a strong individual contributor who can hit the ground running once given the opportunity. Quick learner, goal-oriented individual with the right mix of technical skills and attention to detail, who will exceed your expectations.

Current experience with Cy-Fair ISD has allowed extensive interaction with adults and teens. Acted in a supervisory capacity, and provided mentorship and guidance. Prior jobs focused on Customer experience and satisfaction. Falguni is looking to leverage her diverse skills, experience and background in an administrative and/or Project Support role. She is confident she has transferable skills, which will help her be successful in any setting.

Education

Bachelor Degree in Economics, Mumbai University, India

Master Degree in Economics, Mumbai University, India

Skills & Abilities

SKILLS

Skilled in purchasing and procurement of equipment and supplies as well as maintaining inventory

Recorded and distributed meeting minutes, notes and action items.

Maintained utmost discretion when dealing with sensitive topics

Developed new filing and organizational practices in the office and school library adding efficiency and saving money in contracted labor expenses

Excellent Time management skills with demonstrated ability to prioritize and handle multiple projects in fast paced environment

Fluent in English, Hindi and Gujarati

TECHNOLOGY SKILLS

Microsoft Office Suite including Power Point, Excel, Word, Outlook, Visio

Web and tech savvy, requires little or no training

Internet Research using various browsers like Internet Explorer/Chrome

Experience with Windows Operating Systems

MANAGEMENT AND SALES

Worked with executive and senior management on establishing goals and meeting them and gathering metrics on performance as well as status reporting.

Experienced Sales Executive and top performer in the company

COMMUNICATION

Excellent verbal and written communication skills. Collaborates well with diverse individuals and staff at all levels and has great interpersonal skills

LEADERSHIP

Leads by example, has become the Go-to person everywhere she has worked and is very approachable so the team looks up to her for support and mentorship

Experience

SUBSTITUE TEACHER CYPRESS FAIRBANKS INDEPENDENT SCHOOL DISTRICT JUNE, 2012 – PRESENT

Responsibilities include:

Teaching all elementary subjects: Math, Science, Social Studies, Language Arts and Reading

Supervising students in classrooms, halls, cafeterias, schoolyards, and gymnasiums, or on field trips

Enforcing administration policies and rules governing students

Tutoring and assisting children individually or in small groups to help master assignments and to reinforce learning concepts presented by teachers

Presenting subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods

Preparing lesson materials, bulletin board displays, exhibits, equipment, and demonstrations

Using computers, audio-visual aids, and other equipment and materials to supplement presentations

Distributing tests and homework assignments and collecting them when they are completed

Taking class attendance and maintaining attendance records in the system

Operating and maintaining audio-visual equipment

Assisting librarians in school libraries, in managing inventory and organizing catalogs and shelves

Customer Care Manager STERLING TREE MAGNUM, MUMBAI, INDIA DECEMBER 1996 – DECEMBER 1997 Responsibilities included:

Based on my excellent performance in the Sales Executive role below I was promoted to the Manager role.

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Checked to ensure that appropriate modifications were complete to resolve customers' problems

Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Completed contracts, prepared change of address records, or issued service termination orders, using computer applications

Supervised Sales calls with team members to establish Sales and Customer retention goals. Also monitored customer preferences to determine focus of Sales Efforts

Prepared and monitored various ageing analysis reports to keep accounts receivable and payables under control

SALES EXECUTIVE STERLING TREE MAGNUM, MUMBAI, INDIA DECEMBER 1993 – DECEMBER 1996 Responsibilities included:

Resolved customer complaints regarding sales and service

Monitored customer preferences to determine focus of sales efforts

Directed, coordinated, and reviewed activities in sales and service accounting and recordkeeping, and in receiving and shipping operations

Determined customer’s financial services needs and prepared proposals to sell services that address these needs

Created presentations on financial services to groups to attract new clients

Top Sales Performer and Customer Service Expert with an energetic work attitude

Responsible for data collection, maintaining client relationships along with documentation and co-ordination with clients

Promoted to ‘Customer Care Manager’ because of achieving a record 100% rate of repeat business orders

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