Customer Service Information Technology
Resume:
GERALD J. THOMPSON
Hoover, Alabama 35226
******************@*****.***
IT professional seeking an opportunity as a skilled technologist in an environment that values innovation, creativity, and quality. Skilled technologist with 18 years of experience in a variety information technology disciplines and functions including design, service delivery, documentation, application development and support, who can talk to clients and translate technical language to business values. Over thirty years of experience in the customer service and sales area.
HIGHLIGHTS OF QUALIFICATIONS:
SharePoint administrator/developer
List serve administrator
Computer based training developer
Business intelligence and reporting administrator
Intranet administrator/designer
Relational database (SQL/SAS)
Web designer
RELATED EXPERIENCE:
SharePoint
MS Office
Communication
Business Intelligence
Training
Teamwork
WORK EXPERIENCE:
May 2008 – Present Cahaba Government Benefit Administrators Application Administrator
Intranet and SharePoint governance
IT vendor management
Operational lines of business support for process workflow applications
Process and procedure documentation
IT Help Desk
SharePoint administrator/developer
List serve administrator
Computer based training developer
Business intelligence and reporting administrator
Relational database (SQL/SAS)
Web designer
September 2000 – May 2008 Blue Cross – Blue Shield of Alabama Web Master
Web/intranet development, maintenance, and support
Computer based training development
IT vendor management
IT Help Desk
September 1998 – September 2000 ProStaff IT Design Analyst
PC desktop support
Web/intranet development, maintenance, and support
EDUCATION
University of Alabama at Birmingham
Bachelor of Science, Marketing
University of Alabama at Birmingham
Bachelor of Arts, Psychology
ASSOCIATIONS
Association for Information and Image Management (AIIM)
SQL Pass
UBM
Tech Republic
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