Customer Service Manager

Melinda S. Moss

***** *. ***** ***** ******, Kansas 66061 913-***-**** **********@*****.***

Summary of Qualifications

Highly organized and detail-focused Bookkeeper with an exceptional track record of accurately handling financial reporting in deadline-oriented environments.

Skilled in all aspects of recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data.

Proficiency in managing accounts payable and accounts receivable, generating invoices and monthly statements for clients.

Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.

Excellent computer skills; proficient with Microsoft Word, Microsoft Excel, and QuickBooks and able to learn proprietary systems/applications quickly and easily.

Skill Proficiencies

Process Improvement

Accounts Payable/Receivable

Perfectware

Collections

Reconciliation

COINs

Quarterly Reports

Payroll Processing

Education

High School Diploma, 1985

SCHLAGLE HIGH SCHOOL – Kansas City, Kansas

Professional Experience

P1 Group – Lenexa, Kansas 2009 – Present

Accounts Receivable, Accounts Payable and Payroll Assistance Manager

Review AR balances and documents for all customers. Prepare credits and billing corrections, research any billing discrepancies and make necessary corrections including, processing cancellation requests, issuing credits, re-applying misapplied payments and writing off debt when necessary. Enter invoices and expense reports into accounting system. Prepare multiple documents including, reconciliation reports, 1099s, and weekly check run.

Key Contributions:

Prepare and review documents that are required for each contact.

Accurately fulfill multiple positions in a fast paced and high demand environment.

Melinda S. Moss

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Midwest Label LLC – Overland Park, Kansas 2008 – 2009

Full-Charge Bookkeeper

Responsible for all order entry of customer’s orders, invoicing, payment reconciliation and purchasing. Entered customer receipts and collected on past due balances. Assisted management with new product research and constructed reports utilizing Excel, as needed.

Key Contributions:

Organized billing and streamlined order entry procedure.

Prepared and delivered to management, under extremely quick turnaround timelines, accurate monthly sales reports.

U.S. Engineering – Kansas City, Missouri 2005 – 2008

Office Manager

Supervised in all work implementation; Coordinated the work of the subordinate supervisor; Worked closely with nine project managers; Controlled office budget; Managed financial accounts; oversaw mont-end closing, truck inventory and various large and small jobs; Managed tool watch; Reconciled general ledger.

Key Contributions:

Improved sales by working with project managers to complete billing statements in a timely fashion.

Excelled within a fast-paced environment, continually taking on increased levels of responsibility.

Consolidated Printing Supplies, Inc. – Overland Park, KS 1999 – 2005

Office Manager

Performed payroll processing and check disbursement; Compiled financial statement information for CPA to file corporate returns; Responsible for the calculations of commission and payroll deductions and benefits; Set up new customers and vendors, journal entries, inter-company transfer for month end closing and customer service.

Key Contributions:

Demonstrated talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy.

Transferred company records from Quickbooks to Great Plains.

References

Available upon request.

Contact this candidate