Customer Service Manager

Florence Kasonde 613-***-**** (mobile)

613-***-**** (home)

**** ******* **** ******, ** K1T1E1 *******@*****.***

Professional Profile

A pleasant experienced service professional who is a confident communicator across multiple levels and who also puts the customers first. Well spoken and very polite with a genuine interest in working with and helping customers. She had the ability to work quickly within strict guidelines, while being able to prioritize busy workloads. Right now she is looking for a suitable Service and administrative role with a forward-thinking company that offers room for future promotion.

Over 8 years providing customer service

Experience performing clerical and light bookkeeping activities

Ability to communicate effectively

Strong work ethic and results orientated

Training in sales and marketing

Calm and composed under pressure and able to work to tight deadlines

Ability to work within a busy and demanding team environment

Experienced with accounts receivables and payables

Ability to maintain strict confidentiality

Competent in Microsoft Outlook, Excel and Word

Experience using office equipment including copiers, fax’s, scanners, printers, computers and office software

Active team member with self drive and motivation

Professional Experience

Dollarama, Ottawa, ON

October 2011- Present

Store Assistant Manager

Responsibilities:

Provide assistance to store Manager in overseeing the daily operations

Act as Manager on duty in the absence of Store Manager

Control access to the store ensures rules and regulations are respected, and responsible for total store operations in the store in the absences of the Manager.eg payroll, scheduling.

Manage front-end operations to ensure efficient and friendly transactions

Striving for excellence in the areas of the store cleanliness, presentation of merchandise and customer service

Deliver exceptional service by greeting and serving customers in a timely, friendly manner.

Provide high quality customer service

Respond promptly and answer/resolve customer inquiries and complaints.

Manage closing duties, including restocking items and reconciliation of the cash drawer

Flore Home Renovations, Ottawa, ON

May 2010 – October 2010

Receptionist

Responsibilities:

Manage customer accounts and financial administration

Handle and distribute all incoming and outgoing mail.

Manage incoming calls in a professional manner and provide information to customers

Prepare schedules and appointments

Manage company and client’ accounts payables and receivables using Simply Accounting

Handle petty cash, floats and expenses

Maintain supply and inventory

File and maintain accounting and payroll records

Compile and maintain non-monetary records and report

Supply customers with written responses and information and followed up on customer communications.

Avon Sales Representative, Ottawa, ON

January 2007 – April 2008

Client Service Representative

Responsibilities:

Build professional relationships with clients

Provide catalogues and ordered information for clients

Quickly develop product knowledge in order to better assist customers

Demonstrate resourceful and trouble-shooting strengths when interacting with others

Communicate with customers and employees for orders and handling complaints

Investigate and resolve service issues and/or product problems

Rhema Canada, Ottawa, ON

June 2015- Present

Team Leader (Volunteer)

Responsibilities:

Coordinate the planning and implementation of prayer the congregation, while managing and overseeing of the department

Schedule team members and delegate work duties to attain objectives

Responsible for team development and training in protocols and procedures

Participate in annual department planning and developing team goal and initiatives

Act as a point of contact and build influential relationships within the congregation

Provides regular reports for the regional Director

Education

Everest College, Ottawa, ON

Business Administration (November 2011)

Curriculum:

Business Plan development, Microsoft Office, Word, Excel, Project Management, Windows Fundamentals, Business Law, Business Writing, Marketing, Human Resource Management, Economics, Booking Keeping, Financial Accounting, Simply Accounting and Professional Skills

References

References are available upon request.

Contact this candidate