Manager Information Technology

summary

Results-oriented Business Intelligence Manager \Project Manager with experience partnering with customers to understand requirements and coordinate with technical resources to deliver business solutions to achieve objectives. Recognized as a successful team/project leader with deep technical background and consistent ability to deliver solutions within defined scope and timelines. Strong team contributor with highly valued organizational, communication, time management, problem solving and decision making skills. Other strengths include ability to multi-task and work independently or within a team. Core competencies include:

Effective Communicator

Implementation Specialist

Strategic Thinker

Technical Depth and Breath

Strong Analytical Skills

Team Player

Self-Motivated

Strong Interpersonal Skills

Process Improvement

Cross Functional Coordination

Agile/Scrum / Waterfall Methodologies

Detail Oriented

Project Management

Resourceful

Innovative

key accomplishments

Led Agile activities related to application reporting needs to assist both business and information technology teams thereby reducing confusion and development time.

Coordinated and conducted training/ forums for the end users.

Coordinated change management activities for initiatives to ensure compliance with change management policy amongst the support teams.

Validated data concepts to ensure that that proper integrity and modeling protocols are followed.

professional experience

FM Facility Maintenance/VIXXO, Hartford, CT

Business Intelligence Manager 2014-2016

Manager of the Business Intelligence team of 3, including BI developers

Improved issue resolution practices and effectiveness by 300% impacting BI initiatives

Key liaison between the Business and the IT departments to convert requests into information demands using Agile methodology.

Fulfilled Product Owner and/or Scrum master roles on multiple initiatives including development of 2 Data Warehouses, Data Core and Fusion initiatives.

Increased reporting technologies utilization by over 280% in 2 years. Converted the company from Excel/Access based reporting to SAP/ Data Warehouse based reporting over the course of 18 months.

Tripled environment users and the trainer of power users for company reporting technologies.

Responsible for the creation, design, daily maintenance, and analysis of Business Intelligence components.

Technical expert and SME for in house reporting solutions including SAP, Microsoft and Fusion based products.

Vendor relations, sourcing and management for 6 vendors and consulting groups

Data Governance, Architecture design and best practice documentation responsibilities to improve business records, reporting and procedures.

Master data management steward and implementation

Aetna, Hartford, CT

BI Specialist/Senior Application Developer 2004 – 2014

Responsible for technical troubleshooting of environmental conditions, implementations and upgrade initiatives in conjunction with business intelligence needs. Helped to develop and implement BI solutions and support users with more advanced tasks.

Senior Team lead managing a team of 4 onshore and 2 offshore resources on projects and daily initiatives

Project and change management activities for the successful implementation of patches and content into environments using Agile and Waterfall methodologies in conjunction with over 200 projects.

Developed training guidelines, reference guides, and project based protocols for BI usage within the organization

Web Intelligence subject matter expert and Vendor management /escalations

Charter member of BICC team and on-going member with the responsibilities including planning, solutioning and technical impacts to the organization.

Managed and improved issue resolution practices by 60% year over year

Security and migration of content into the SAP Business Objects environments

SAP Product administration including the development, solution specializations, and planning of new applications into the environments.

Testing and implementation of new patches and upgrades for products

Citigroup/Travelers Property Casualty, Hartford, CT

Senior Business Analyst 2001 – 2004

Head report writer designing reports to meet the Human Resources needs with the usage of PeopleSoft Query and Crystal reports. Responsible for providing guidance and information to third party vendors and media groups containing diversity based information.

Lead developer and subject matter expert for Corporate HR Reporting area.

Expert analysis skills in the formulation and definition of project scope and objectives for a Data Warehousing and Human Resources reporting environments.

Testing and analysis of business requirements, specifications, coordinate system and procedural change process.

Liaison between the end-user customers and the Information Technology group to determine appropriate system/procedural related solutions to business problems.

Improved efficiency, workforce analytics and data availability by 200% year over year

COMPUTER SKILLS:

Proficient in Microsoft Office Suite, PeopleSoft/ Oracle, SAP Business Objects Suite including certifications, Microsoft SQL Server and numerous issue tracking and agile story development programs

BUSINESS INTELLIGENCE EXPERIENCE:

Agile Methodology (including Product Owner and scrum experience), Data Governance, Data management and Data Integrity. Business Objects Enterprise (15 years) including BI 4.1, SQL, Tableau, PS Query, Oracle and Talend.

education

BS, Business Administration, Eastern Connecticut State University, Willimantic, CT

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