Customer Service Accounts Payable
Resume:
JUDITH BAYARD
Post Office Box ******
Denver, Colorado 80237
******@***.***
Objective:
An Accounts Payable position where strong General Accounting, Accounts Payable, Organizational, Teamwork & Communication skills can be mutually beneficial.
Experience:
Finance (AP/AR, General, Research & Analysis) – Performed extensive research to identify problems, analyzed results to resolve issues. Performed AP/AR functions, including coding, processing, conversing with vendors/suppliers regarding status, rebilling & analysis, light collections & GL accounting.
Computers & Office Equipment – Totally computer literate, Experience with Lawson, Oracle, JDE & other accounting programs, Expert in MS Office Suite, CRM, ERP, Data Base, Sales tracking & other software. Familiar with all types of computers & office equipment.
Escalations (Problem-Solving and Troubleshooting) – Outstanding skills in Customer Support, Accounts Payable, Billing using extremely well-honed interpersonal and listening skills.
Employment History:
12/16 – 02/17 Accounts Payable Analyst II – The Ash Group/Arrow Electronics, (Temporary Position) Englewood, CO.
Duties: AP activities including accurately matching supplier invoices to PO's, using 3-way match resolving any issues. Resolve discrepancies involving short shipments, wrong PO numbers; quantity/price variances, returns & working with suppliers or internal resources. Obtain & verify appropriate approvals & GL coding for expenses. Process T&E, audit for appropriate approvals & adherence to company policy. Prepare itemized statements & summaries. Work independently & manage time to meet SLA's. Document processes & procedures & make recommendations for improvement.
04/16 – 9/16 Accounts Payable Customer Support Spec. – KForce/Catholic Health Initiatives, (Temporary Position) Englewood, CO.
Duties: Performed Accounts Payable, Invoice & Expense Report processing for the AP Support Team to ensure departmental quality, productivity, service goals & deadlines were met. Provided outstanding customer service for all inquiries. Collaborated with vendors, team members & other departments to resolve issues to complete satisfaction. Audited expense reports to ensure IRS & company standards were complied with.
06/15 – 11/15 Licensed Healthcare Agent - Optum Healthcare, (Temporary Position) Centennial, CO.
Duties: Communicated & Coordinated information regarding Kaiser Permanente Medicare policies to potential & current clients. Insured all Federal regulations, policies, procedures & laws were provided to customers/vendors & adhered to for compliance. Processed & routed new enrollments, claims & supporting documents to appropriate departments.
02/15 – 05/15 Corporate Resolution/Escalations Specialist – Sprint Communications, Englewood, CO.
Duties: Achieved conflict resolution for escalated client issues. Dealt with Billing, Accounting & service grievances received from numerous sources. Processed & administered all Billing, Accounting, Cash/Credit deposits, light collections/AR, AP & service issues, per company policy.
07/11 – 08/14 Corporate Retention & Escalation Specialist – Volt/Cricket Communications, Greenwood Village, CO.
Duties: Handled customer escalation issues referred from CEO/Executive Offices, Government & Private Agencies & Social Media. Supervised all correspondence work for department (including creation of response templates & approval for all resolutions leaving department). Utilized extensive computer skills, research, general ledger accounting (including customer deposits, AP, light collections/AR), phone, customer service & office skills.
11/10 - 05/11 Universal Agent - Convergys Corporation, (Temporary Position) Denver, CO.
Duties: Provided strong customer service answering calls for the US Postal Service, including tracking packages, resolving service issues in the field & at postal locations, plus answered questions & settled complaints. Processed & forwarded customer disputes, insurance claims & other cases to appropriate departments as needed.
12/07-01/09 Business Advisor - AT&T Mobility, Englewood, CO.
Duties: Responsible for Account Management & Closing business deals within a defined territory. Met & exceeded sales goals for securing new & expanding existing accounts. Serviced all accounts in territory, including billing & equipment issues.
10/07-12/07 National Account Manager - Service Magic, Golden, CO.
Duties: Utilized business to business consultative sales techniques to sell advertising solutions, managed prospects, coordinated marketing & mailing campaigns. Cross & up-sold other services while providing unparalleled customer service. Met & exceeded all sales/service goals.
Education/Training/Other:
BS Degree – Business Administration - Trinity University, San Antonio, TX. Past President of Toastmasters International. Semi-fluent in Spanish and willing to relocate. Described as: Well Organized, Outstanding Communicator, Competent, Dedicated, Honest and Loyal.
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