Medical Assistant Customer Service
Resume:
JeAnna Anderson
Phoenix, Arizona 85016
Objective: To obtain a challenging position, utilizing my skills and training and offer the opportunity for professional and personal growth.
Experience
TriWest Healthcare Alliance/United HealthCare-Military &Veterans
Credentialing Specialist/Provider Services/Referral Management Specialist/Coordinator
March 2013 - August 2015
Perform primary source verification on all providers,complete and submit credentialing applications for both providers and facilities,verify state licensing, affiliations and OIG sanctions.
re-credentialing, initiate and maintain CAQH files on all providers, NPDB, action and malpractice preparations for committee approval. Responsible for initial triage of members, administrative intake of members or managing the admission/discharge information post-notification, working with hospitals and the clinical team. Includes managing incoming calls, managing requests for services from providers/members, providing information on available network services and transferring members as appropriate to clinical staff. Manages the referrals process, processes incoming and outgoing referrals, and prior authorizations. This function includes intake, notification and census roles.
Acupuncture and Integrative Medicine Center
Medical Assistant/Back office Supervisor/Phlebotomist
January 2012 - November 2012
Vitals, Room Prep, obtain specimens, phlebotomy,Injections, lab processing, assist with and perform various in office procedures, prescription refills in office and various pharmacies, counting and dispensing of in office supplements, providing test results, triage calls, insurance authorizations for procedures and medications, as well as all front office procedures including scheduling, payment posting via AltaPoint EHR, retrieving voice mails and answering calls.
Arizona Center for Neurosurgery
Medical Assistant/Administrative Assistant
September 2010- January 2012
Rooming patients, vitals, room prep, perform specimen collections and phlebotomy, prepare charts, confirm appointments by phone for patients, scheduling, EMR with E-copy scanning, answering phones, verify patient insurance, copays, Front office duties as needed, new patient registrations, insurance and lien verifications.
Movement Disorder Specialists, Inc.
Program Coordinator
May 2007-August 2009
Coordinating and programming for a multi physician practice, Neurotraxpsychological testing, surgical referrals and authorizations, disability forms, Botox authorizations, ordering and mixing of Botox, maintaining logs of DBS referrals and Botox tracking. phlebotomy and specimen collection for lab testing.
Barrow Neurology Clinic
Patient Care Coordinator/Medical Assistant Neuro- Opthamalogy & MDA Clinic
February 2005 - May 2007
Visual acuity testing, vitals, triage, appointment setting, arranging inpatient admitting, electronic scheduling, phlebotomy, DBS programming and medical records. Coordinating pre DBS and post DBS patients for a variety of treatment recommendations.
Education
Diploma
Leavenworth High School 1986
Dickinson Business School
Business Management/Clerical Assistant-Certificate 1989
Medical Assistant/Phlebotomy Certification 1992
Concorde Career Institute
Associates Degree-General Business 1994
Kansas City Kansas Community College
University Of Phoenix – 2010-2012
Bachelors of Science-Healthcare Maintenance with concentration in Healthcare Management
Highlights of Qualifications
1 High energy, enthusiastic, dependable individual who excels in challenging and competitive environments
2 Skilled in many aspects of electronic medical record, lab and phlebotomy processing, assisting with patients, office policies and procedures
3 Excellent customer service skills and patient rapport.
4 CPR and First Aid certified
5 Proficient with Microsoft Office, Excel, Outlook, Windows, CACTUS, URAQ, HIPAA, JHACO, NPDB, CAQH
6 Office and management skills/Supervisory skills
7 Self-starter with excellent organizational skills and multitasking abilities
8 Average amount of facilities and provider account per month range from 175 to 215
Contact this candidate