Sales Customer Service

JOEL MERKUR

*** ******** *** * *** ***, North York, ON M3H 2R7

647-***-**** / **************@****.**

Customer Service / Human Resources / Office Support

SKILLS SUMMARY

●More than 5 years’ experience in providing customer service, office support, and sales, strong communication skills, interact professionally at all levels

●Service excellence with strong interaction with both internal and external customers

●Energetic, motivated to produce results with a positive influence and customer retention

●Professional, polite and diplomatic manner over the phone and in person

●Analytical, reliable, flexible and resourceful, problem solve, and negotiating skills

●Excellent communication abilities; good decisions making abilities, sensitive to customer needs upon assessing situations; quickly learn and implement

●Multi-task in a busy workplace, work independently and in a team to achieve goals

●Computer skills: Microsoft Office Suite, and data entry

●Certified Sales Professional from the Canadian Professional Sales Association

●Basic accounting background

●Valid driver’s license

EMPLOYMENT HISTORY

Contact Service Representative, Stericycle Communications (contract) Feb-Mar 2016

●Taking inbound and outbound calls

●Processing payments and donations

●Answering questions customers had in regards to currently campaigns

Researcher, Cronos Consulting Group Apr-Jul. 2013

●Retrieved and entered information into database

●Updated previously entered data for leads, candidates, and client contacts

Usher, Toronto Centre for the Arts, (p/t) Sep 2011- Jan 2012

●Interacted with patrons on a daily basis, scanned tickets, and controlled access at main door

●Directed patrons to seats and around building and ensured customer satisfaction

●Trained and handled patron safety during evacuations

●Handled cash for coat check and refreshments, processed customer payments

Office Assistant, MPS Staffing, (p/t) Apr-Oct 2011

●Responded to inbound customer calls, contacted customers and scheduled appointments

●Answered inquiries over the phone and in person; redirected calls to staff

●Scheduled interviews, booked workers and assisted with pre-screening process

●Verified hours, organized and maintained payroll filling system to ease the tracking of information

●As a File Clerk: file management; faxed and sorted invoices, received cheques, applications, new contacts

Field Sales Manager, Vector Marketing Ltd Apr 2005- Dec 2011

●Contacted prospects, arranged a meeting and conducted sales presentations in person

●Managed the day to day administration of office; coordinated with head office, distribution centre, call centre for interviews; resolved customer related issues and supervised sales staff

●Recruited, trained sales staff; presented at a sales conference to approximately 1200 people in attendance

●Awarded promotion nine times in two and a half years based on achieving sales goals and positive attitude

JOEL MERKUR

555 Sheppard Ave W Apt 705, North York, ON M3H 2R7

647-***-**** / **************@****.**

EDUCATION

Business Management Diploma, Canadian Business College 2016

BA Political Science, York University 2007

AWARDS

●#12 in sales division for Eastern Canada for Vector Marketing Ltd (out of 1200 sales reps)

●#1 Assistant Manager in the Maple Leaf Division of Vector Marketing Ltd

●McLaughlin College (York University) – David Shugarman Spirit Award

VOLUNTEER

●Ticketing & Sales Team of New Beginnings Charity 2012

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