Administrative Assistant Customer Service

SHARELLE E. BROWN

*** **** ******

Bethlehem, PA 18018

484-***-****

*******@*****.***

EXPERIENCE

*/** – present/Vencore Labs dba Applied Communication Sciences (formally Telcordia Techologies Inc.) – Basking Ridge, NJ

Administrative Assistant

Assists Executive Research Directors plus their groups with administrative support.

- Maintains and prioritizes calendars for ED’s and resolves meeting conflicts. Coordinates meeting logistics, prepares meeting presentation handout materials. Coordinates travel arrangements, expense vouchers, delegation forms, timesheet approvals and notifications to meeting attendees. Prepares all mailing for proposals and initiates organizational staffing logistics for company new hires. Coordinates video set up for meetings. Processes catering orders for on & off site meetings. Processes purchase orders on Oracle system. Works on special broadband internet research project. Process invoices for payment to Accounts Payable. Recertifies/ transfers company assets to correct location and personnel staff. Coordinates a special Rutgers DIMACS undergraduate event and CMMI Assessment training. Processes public releases for papers and journals. Schedules meeting rooms on the conference log. Orders office supplies for the organization groups. Assists in the coordination of the electronic Performance Reviews. Provides weekly calendar information to VP assistant for the weekly itineraries. Updates excel spreadsheet reports for weekly M & S Project Tracking and the Utilization report. Sends utilization reports to finance departments via email. Assists the Vice President with Administrative functions. Internet research for special project assignment. Assist with processing (NDA’s) Non-Disclosure Agreement and License Agreement forms with legal counsel staff and posts documents to share drive. I process daily (OCI’s) organizational conflict of interest screening forms for all employees. Assists with proposals and special projects.

1/03 -9/04 / Binney and Smith-Crayola / (Adecco) – Easton, PA

Executive Administrative Assistant

Provided administrative support for VP of Marketing and Sales Department and division:

- Maintained VP’s calendar in Lotus Notes, scheduled meetings for entire Marketing Dept. including off site meetings, processed expense vouchers, coordinated travel arrangements for VP of Marketing and Sales, assisted Executive area with coverage, coordinated meetings for VP and Manager of HR, updated presentations for meetings, handled the administration of all company functions, maintained confidential files, and correspondence and created marketing flyers. Assisted with monthly front desk phone coverage.

11/02- 1/03/ Verizon Wireless / (Adecco) - Warren, NJ

Executive Administrative Assistant

Provided support to the VP for Network Technologies Dept. /group and support to Director of Compliance and department:. Scheduled travel arrangements for VP and Directors, processed expense vouchers, coordinated off site meetings for Network Technologies Department, scheduling of on-site meetings and teleconference, distributing of mail to both departments, daily managing of Network Technology and Compliance groups, ordered office supplies.

5/02 – 11/02/Aventis Pharmaceutical / (Adecco) – Bridgewater, NJ

Coordinator

Coordinated Sales Training Classes for the representatives in Aventis:

- Coordinated daily sales training classes, update grade scores on computer, interact with the Double Tree Hotel for graduation pictures, and interact with Bridgewater Manor and other places for graduation.

11/02 – 5/02/ Weichert Insurance / (Adecco) – Morris Plains, NJ

Receptionist

Transferred all calls for the Weichert Insurance Company and assisted the customer service dept:

- Controlled the flow of the company’s front desk operation, update customer information on database.

Skills:

Microsoft Office Word & Excel, Outlook, PowerPoint, Deltek, Workday, Citrix system –Cost Point, Oracle System, Data Star phone system, Onyx & Rolm switchboard phone systems, Palm desktop, general office equipment, Lotus Notes, Command System, Access, Unisys System, Pro label, Harvard Graphics, IBS Financial Application, GDQ, Employee Expense Voucher, PeopleSoft Program, Internet, Concur Online Travel.

EDUCATION:

Northampton Community College – Associates Degree/General Studies

Pursuing Bachelor of Arts in fall semester 2015 @ La Salle University online

Member of Phi Theta Kappa @ Northampton Community College

Seminar – Professional Development (Dept. of Labor)

(2 years of college) Montclair State College, Upper Montclair, NJ/ Liberal Arts Program St. Peters College, Jersey City, NJ/ Business Management and Marketing

Concord Word Enterprises Airline School/ Airline & Other Travel Entities

US Citizenship

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