Management Engineering

MAMORA Alexander .A B.Sc (Hons) Electronics & Computer Engineering

MAMORA Alexander . A

Mobiles: +234**********, +234**********

e-mail : **********@*****.***

Career Objective:

To be committed to continuous learning and consistently use the 8 years of acquired vast industry experiences and practices to providing a range of professional I.T & Telecoms Engineering solutions for service delivery and support within Telco ecosystem.

Technical Specialties:

Familiar with

I.T Support & Telecoms Engineering Technical cycle operations management experience.

Engineering Pre sales & Post-Sales Support

Management of Technical & Commercial trials of Broadband products vis-à-vis content and process.

Transmission networks ( Satellite, Optical & Terrestrial IP broadband solutions ) Service Delivery, Operations and support

IT Procurement, Quality Management & Multi- Project Management experience.

Customer Relationship & Vendors Management.

Digital Video Broadcasting (DVB) Engineering & Teleport Solutions.

Data Centre operations & management experience ( E.M.S & Access Control frameworks)

Good knowledge of wireless transmission Networks Technical cycle across various technology platform via- a-vis Conceptual phase,Network Planning & Design, ( Frequency, Capacity & Redundancy etc) to implementation and support.

General I.T Helpdesk,NOC Operations,Network Administration and Systems Integration. Career Milestones:

Some of the projects successfully undertaken are underlisted but not limited to:

nTel/natcom operations Data Centre Infrastructure provisioning and support with hp & TechMahindra

MNOs ( MTNN, Etisalat NG, Airtel NG, Visafone NG, Starcomms NG) Enterprise networks Managed Services and support.

End-to-End (E2E) Core networks Projects delivery & Support ( MTN Barco GmBH Digital Videowalls for MTNN NOC,Redline FSO Broadband solutions for MTNN,Cellular traffic Aggregation & bandwidth compressions for Etisalat NG,Airtel NG,Nig. University e-learning WAN networks implementation)

Fed Govt of Nig ( FGN/NCC) DVB-Engineering for National Analogue-Digital TV Broadcast migration soluions.

Data Centre & Hosting services for SES West & Central Africa Satellite Teleport solutions. MAMORA Alexander .A B.Sc (Hons) Electronics & Computer Engineering

Nigeria Financial sectors & Banking institutions Broadband WAN Solutions.

Installations, Provisioning and operations support of National WAN WiMAX solutions with 100+ Backhauls implementation and 500+ end users.

Skills :

Presentation and communication skills

Problem solving and Strategic Thinking

Planning and Organizational skills

Teamwork, Collaboration and Administrative skills.

Service delivery process awareness Leadership skills

Technical, Analysis and Problem solving skills

Continous Learning & Researching skills

Delivering Results & Meeting Customer Expectations

Computer Proficiency.

Quality orientation and customer focus

Excellence passion, Personal Effectiveness and Integrity. Career Experiences:

1. Head, Telco (Radio Solutions) Service Delivery and Customer support DCC Satellite Networks ( Computer Warehouse Group Plc ) Public Company; 5,001+ employees; Telecommunications industry April 2011 – Nov.2016 (5years+) Nigeria

Job Summary :

‘ Provide necessary industry standardized Service and support towards Telco data Transmission networks for the implementation and integration of core networks, access and leased transmission links including Satellite, microwave ( PDH/SDH/IPs ) and optical media’. Roles and Responsibilities :

Offer technical leadership role in network services design, deployment and fault management on specific transmission network nodes: multi-vendors ptp and ptMp microwave radio relays and Multiplexers, IP switches & routers, Satellite modems & other transmission networks equipment. which extends to Remote integration and configuration of transmissions network elements for defined SLAs, Qos and unique customer experiences.

Co-ordinate and liaise with the regional field support engineers to resolve prolonged and repetitive transmission faults.

Assist in the implementation of network configuration/work orders, and other change management request on the managed tehnology platforms.

MAMORA Alexander .A B.Sc (Hons) Electronics & Computer Engineering

Manage Data network BTSs and passive subsystems ( Hybrid power systems,SNMP Configs, Environmental Management & Access Control Systems). Resolve inter-BTSs/ interconnecting transmission cross-connections .Escalate links faults to BTSs vendors and follow up with third party service providers to ensure these faults are resolved within defined SLA.

Co-ordinate I.T/Technical Solutions Vendor Management for compliance and acceptable service/projects delivery on contracted jobs to specifications, scope and budget. This also includes services commissioning and acceptance testing.

Supervision and assisting in managing the performance and availability of networks wrt to Services helpdesk ticketing incidents, resolutions, problem & event management.

Comprehensive documentation and adherence to sets of records for all transmission links wrt network security and integrity via the organization ERP systems for effective Incident & resolutions management.

Schedule and co-ordinate Performance of preventive & corrective maintenance, problem management, acceptance and fault management and logging the performed activities in specific organization ticketing tools for tracking and building knowledge base systems.

Proactively identify and anticipate network performance issues (traffic/quality/resiliency) and provide recommendations for improvement. This responsibility extend to industry/local regulators and sponsors/stakeholders expectations management, vendor relations and internal team resources co- ordination.

Total project scope co-ordination to Time, Budget & quality specifications alongside functional units within the organization (including resource planning, project scheduling, organisation, documentation and interface management with internal stakeholders and customers). 2. Projects Implementation Engineer (Transmissions networks) Genius Technologies Limited

Private Company; 20+ employees; Information Technology and Services industry October 2010 – March 2011 (6 months) Nigeria

3. Technical Support Engineer ( Transmission Networks) A3 & O Limited

Private Company; 100+ employees; Information Technology and Services industry february 2007 – June 2010 (3years 5 months) Nigeria Responsibilities/Technical Competences :

Network Administration and EUS. Management and support of networks wireless infrastructures.

To work alongside senior engineers in providing high quality professional technical support of multivendor products to serviced business channels on various technological platforms and deploy a VoIP solutions for internal commuications via specified vendors.

Routinely deals and performing installation supervision,maintenance activities associated with sites installations and conducting operation maintenance and expansion of sites equipment as necessary. MAMORA Alexander .A B.Sc (Hons) Electronics & Computer Engineering

Microwave Radio Links Planning,Design, implementation and field Operations support.

Installation and maintenance of Satellites VSAT systems and its various components.This also include Routine remote sites management across Nigeria and providing supports.

Maintains system performance by performing system monitoring and analysis, troubleshooting system hardware, software, networks and operating systems; support employee software and hardware related issues, developing, testing, evaluating, and installing enhancements and new software. 4. Telecommunications Internship

General Telecomms (GT )

Public Company; 10,001+ employees; Telecommunications industry february 2006 – january 2007 (1 year ) Nigeria

Key Tasks:

Internship .

knowledge acquisition on Telecoms solutions wrt Products identification, Industry knowledge, regulations and practice, Digital transmission networking.

Assist in internal LAN/WAN systems administration and end user request support and management.

Manage system-wide software upgrades and maintain Info Systems environment by identifying system requirements; installing upgrades; monitoring system performance

Computer Systems Integration, Installation, configuration, testing of PC and server hardware. Education

Lagos State University

Bachelor of Science (B.Sc.)Hons, Electronics and Computer Engineering (2nd Class ) 2002 – 2008

Trainings & Certifications

-Huawei Wireless Network Engineering (Oakland Centre,Abuja) Dec.2013

-Project Management Professional Training (Hybrid-Project People Consulting,Lagos) Nov. 2012

IT Infrastructure Library Training (ITIL version 3 foundation) April 2012

-Airspan MicroMaxd WiMax Products Training (CWG Academy) Aug. 2010

-VERAZ Networks Media Gateway Training March 2009

-SAF Training Certificate Nov. 2008

-ISO 9001:200O Quality Mgt. Service (QMS) Training June 2008

-Hp Solutions certificates

References : Available on request

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