Customer Service Accounts Receivable

Tamaira Shelton

**** ******* **** *****

Marietta, GA 30061

Cell: 678-***-****

Email: *********@*****.***

OBJECTIVE

To obtain a position as an Accounts Receivable Specialist

EDUCATION

Excel Level 3 Certification, New Horizons, Atlanta, GA, 2011

AA, Accounting, Hawaii Pacific University, Honolulu, HI, 2001

Certificate, Impact Credit Card, U.S. Army, 2003

SUMMARY OF QUALIFICATIONS

Exceptional customer service skills

Managerial/Teambuilding skills

Experienced with Microsoft Word, PowerPoint, Excel and Outlook.

JD Edwards

SAP

Accounts Receivable Collector-Airgas USA, March 2014-Current

Identify account risks, potential credit problems, disputes, and other customer service issues

Generate reports and communicate potential risks to Division Supervisor, as well as field contacts

Contact customers regarding invoices/accounts which are past due

Prioritize portfolio to obtain the maximum benefits. Watch for key indicators that a customer account is becoming delinquent

Provide information as requested in order to facilitate a quick remittance and obtain future pay information

Correct errors, including misapplied payments, reversed late charges and overpayments

Process credit card transactions

Review CS2 education courses frequently so that collection efforts do no damage customer relationships

Accounts Receivable/Billing/Customer Service-Miller Zell, March 2007-October 2013

Researched and reconciled payment discrepancies

Prepared aging reports and analyzed delinquent accounts

Applied cash collections to correct accounts

Frequent communicated with customers and vendors in an effort to maintain all accounts current

Assisted with audit procedures in connection with AR

Collections (Outstanding from 20% to 13% in 3 months)

Accountable for a portfolio in excess of 10 million dollars

Processed credit card transactions

Responsible for daily billings

Accounting Specialist-Account Temps, August 2006-March 2007

Audited vendor & hauling invoices

Balanced monthly accounts

Data entry

Verified, coded and approved invoice payments

Accounts Receivable Clerk-Ranger Joe’s International, August 2005-July 2006

Managed purchase orders (for 1,000+ civilians, military/law agencies)

Processed invoice payments

Generated A/R reports

Handled customer service issues

Collections (collected $60,000+ in a brief time frame

Impact Credit Card Holder-U.S. Army, October 2001-November 2004

Purchased supplies/ equipment

Accounted for $25,000 monthly credit limit

Maintained 100% accountability of Impact Credit Card purchases

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