Medical Insurance

Billie Hampton

*** ******** **.

Goodlettsville, Tn. 37072

615-***-**** Home

*****************@*****.***

Experience- I have twenty years of experience with a diverse number of duties in the clerical function of

Insurance Companies working with workers compensation in the medical department, auto and

homeowners.

Major attributes include but not limited to: Working with the public and assisting them in the stressful

situations such as automobile, property and workers compensation claims. Proven ability to work as a

team player to make sure the job is accomplished and exceeds customer expectations of service. I have

excellent written and oral skills dealing with the public and making me an effective communicator in an

office environment.

Skills- Communication, Extensive documentation of files, Written Correspondence to the public as well

as communication within the office. Office management experience of several years, extensive typing, 10

key skills, type at least 65 words a minute and data entry at 7000 keystrokes and 5000 10 keystrokes. I am

well versed with Pro Med, Passport, Emerald, Microsoft, Word, faxing, scanning, medical transcription,

phones.

Experiences

Metro Board of Education, Nashville, Tn. - 08-2010 to present

General Labor- food service, prepare all food for metro school children. My responsibilities also include

but not limited to, serving, food prep, clean and helping my teammates.

Argos Workers Compensation Brentwood Tn. - 04/04/05 to 05/16/2010

Claims Assistant- Duties included but not limited to, answering all incoming calls, field questions from

clients in regards to workers comp claims, opening and closing sorting of mail, delivery to adjusters and

logging checks. I was also responsible for transcribing all recorded statements from cassettes to computer

files, reviewing all bills for bill review and mailed. Other daily duties such as working closely with

adjusters, check issuance, filing, scanning, requesting medical records, as well as, C-20 1st report of

injury, C-30, clear coverage complete state filing, input lost reports, index all medical bills and send to

bill review, issue payment after review, mileage checks and other duties as required.

The Heart Group Nashville, Tn. 08/02/02 to 09/25/2005

Insurance Verification Clerk- Confirmed all medical coverage for 28 cardiologists on patients and

schedule testing. I entered all demographic and insurance information into system and entered invoiced

charges for patient visits.

State Claims Adjusters, Inc. Donelson, Tn. 09/99 to 05/2003

Work Comp Medical only Adjuster- Responsibilities include response to incoming claims, transcription,

contacted and verified with employer injuries of the client, mail, cross trained in lost time claims, verbally

took lost reports over phone, via faxes and email.

Farmers Insurance Group, Nashville, Tn. 03/93 to 05/99

Medical Pay Clerk- I was responsible for corresponding with patients, doctors and attorneys or any other

interested party. I also reviewed and requested payments for medical expenses for my clients. Began

cross training with subrogation claims. This included setting up files for collection, logging checks and

corresponding with customers about the status of their claim. I also completed other duties such as check

issuance, filing, answering phones and receptionist duties.

Baptist Hospital, Nashville Tn. 05/89 to 3/93

Admitting Clerk/Assistant- I worked in main admitting, the emergency room department, outpatient, the

plaza and pavilion. I performed tasks such as registering patients, escort to testing, ordering lab work,

transferred patients to rooms, discharged patients, answer phones, insurance duties and all other required

duties .

Education: Certificate 1989 Medical Career College

Diploma 1981 Hume Fogg High School

References: upon request

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