Customer Service Sales/MA
Resume:
Tanisha G. Bell
Oakland, CA 94621
************@*****.***
Objectives:
To obtain a position in customer service in a team oriented environment where there is growth and opportunity for advancement.
Experience:
GSW/Caltrans, Oakland, CA
Highway Maintenance, 11/2016- Present
•Responsible for providing highway maintenance on local roadways within the Bay Area.
•Provide removal of debris and materials that may become hazardous to motorists.
•Participate in safety training and contribute to 100% team safety record.
•Notify supervisor of areas in need of major repairs or renovations.
Elite Magazine, Lakewood, CO
Sr. Customer Service Representative / Sales Verifier, 09/2013 - 04/2014
•Recognized as "Top Sales Representative” for 5 consecutive months.
•Inbound/Outbound calls from private individuals and commercial clients, with the intention to sell products and services.
•Able to create and deliver highly effective personalized sales pitches to potential customers.
•Received awards for “Lead Generator and Appointment Setter” for the month of December 2013 and January 2014.
•Generated and qualified leads through cold calling.
•Conducted sales presentations and product demos via phone and internet.
•Closed sales and met monthly sales goals in accordance with development plans.
•Worked with affiliate sales to cross-generate leads.
•Verified all orders made by Sales Representative are accurate i.e. method of payment, address, type of sales, etc.
Concepcion Academy of Martial Arts, Stockton, CA
Administrative Clerk, 05/2012 – 8/2013
•Answered, screened and transferred inbound calls.
•General clerical duties including photocopying, faxing and mailing.
•Enrolled new students, scheduled classes and responded to inquiries regarding school program.
•Collected due and overdue payments, paid company bills and maintained petty cash.
•Maintained office and school supplies inventory.
•Contacted potential student and discussed promotion(s) available.
•Created advertising brochure or online banner for the school.
Magazine Connection, Denver, CO
Telesales Representative, 10/2009 – 04/2012
Made outbound calls to potential subscribers offering special offers, free trials, etc.
Made approximately over 200 outbound calls per day using Five9 software.
Able to create and deliver highly effective and personalized sale pitch to potential customers.
Over exceeded quota.
Responded to customer inquiries regarding services and upgrades.
Provided world class customer service.
Relevant Personal Attributes:
Exceptionally organized, able to multi-task, consistently positive attitude, independently motivated, and further motivated by challenges, pressure, and deadlines; oral, written, and interpersonal communication skill set;
Education and Special Training:
Life Skills Training, Oakland,CA
SSCI Drug and Alcohol Phase 1&2, Denver,CO 2012 – 2013
Parenting Certificates, Denver, CO 2004
Associates Degree, Computerized Accounting National, Glendale,CO 1992
References:
Will be provided upon request
Contact this candidate