Sales Customer Service
Resume:
SHAHID H. SHAMSI
Walnut, CA ***89
TEL: 626-***-****
*********@***.***
CAREER GOAL
Seeking a career opportunity with growth prospects in a professional and stable organization.
SUMMARY OF QUALIFICATIONS
Over ten years of retail sales and customer service experience selling computer hardware & software, electronic products, business machines, consumer banking products and solar energy. Acquired solid sales, product development, and customer service skills from working in different industries.
Over nine years of managerial banking experience from leading multinational banks, working in the area of consumer banking, treasury operations, accounts, credit, internal control, and audit.
Experience in accounts, market research, merchandising, business and relationship development.
Excellent working knowledge of Excel, Word, and PowerPoint.
EXPERIENCE
Newegg Business.Com, City of industry CA, September 2016- February 2017
Account Executive
Establish, maintain and develop business, social and civic relationships with clients and potential clients to enhance the potential for meeting the objectives of maximum profitability and growth through effective sales and services
Ensure strong, effective market share of the products and services by providing direction and information on the products and applications and related services. Make telephone and in-person calls and presentations to clients and potential clients. Expedite the resolution of client problems/complaints
Keep abreast of the products, applications, technical service, market conditions, competitive activities, advertising and promotional trends.
Contact new and existing customers to discuss their needs and to explain how these needs could be met by specific products and services. Present quotes, credit terms, and bid specifications. Answer customers' questions about products, prices, availability, product uses and credit terms. Negotiate prices and terms of sales and service agreements.
BDS Marketing, Irvine, CA, July 2013 to September 2016.
Field Sales Representative / X-pert Merchandiser
Increase sales of Canon’s products and DELL computers in the Best Buy Store.
Serve as a liaison and relationship builder with retailer and store associates.
Educate store representative and develop store relationships.
Collect market information on client and competitors.
Maintain product displays and their functionality like Google, Beats, Bose, Go Pro, Verizon and Brother Displays and submit reports and feedback as directed by established guideline.
Provide feedback on the program and marketing environment for the client.
Shahid H Shamsi
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SolarCity Corporation, Fullerton, CA, February 2015 to September 2015
Field Energy Specialist
To educate potential customers about benefits of solar energy and the benefits of installing SolarCity's residential solar systems.
Speaking with customers about SolarCity's clean energy solutions.
Creation of in-store leads to meet personal and team sales goals.
Setting up SolarCity displays and collateral.
Market Star Corporation, Ontario, CA, November 2012 -June 2013
Retail Sales Manager, Verizon FIOS TV + Internet + Voice
Greet customers, demonstrate and explain FIOS services and close sales.
Accountable for driving Verizon’s Monthly sales and demonstrating sales leadership by achieving daily, weekly and monthly sales goals.
Maintain strong knowledge of the latest technology as well as the new products and services available through Verizon.
Ensure integrity/relationship with Verizon Wireless team at all times
BDS Marketing, Irvine, CA, November 2011 to October 2012
Sales Representative
Promote and increase sales of Toshiba laptops, televisions, tablets, and cameras at Best Buy.
Establish and build retailer relationships on behalf of the client.
Facilitate informal and formal training to retail associates and management.
Report intelligence in regards to the program and marketing environment for the client.
Maintain product displays and complete all administrative duties and reports in the prescribed manner.
Market Star Corporation, Anaheim, CA, August 2010 to October 2011
National Event Representative
Promotion of Lexmark printers for increased sales and product development at FRY's Electronics.
Promotion and introduction of Sony Nex 3 and Nex 5 SLR cameras at Best Buy.
Increase client product sales & brand awareness through product demonstration.
Build and maintain strong business relationships with all levels of retail.
Educate customers, associates & management on why the product is the best choice.
Office Depot, Fullerton, CA, January 2007-August 2010
Consultative Sales Specialist-Technology
Responsible for supporting the store's sales, customer service, and profit objectives by assessing customer’s needs and maintaining excellent customer service skills.
Assisting customers in selecting the best solution in Technology and Services by providing product information on technology and electronic products.
Achieved leading sales numbers in all product lines during the entire working period.
Review and set up of plan-o-grams, product displays and merchandising.
Bravo award May 2008, June 2009, and May 2010 and the named employee of the month for May 2008, June 2009 and May 2010.
EDUCATION
M.B.A Marketing, Management & International Business
Western Illinois University, Macomb, Illinois, USA
M.A Economics, International Economics & Investment Analysis
Western Illinois University, Macomb, Illinois, USA
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