DEANNA TAYLOR

PROFESSIONAL EXPERIENCE

ROBERT HALF, San Ramon, CA 1998-2015

Account Administrator

• Provided account creation and data access support for global corporation. Responsible for 100-150 field office and 900 corporate employees.

• Managed complicated account creation, transfers and coordinated employee moves in multiple time zones via Outlook. Scheduled data moves.

• Screened and answered calls, emails, and correspondence with professionalism and in a timely manner.

• Interfaced with high-level executive admins, project teams, field staff, and end users daily.

• On behalf of the corporate and field staff, updated and tracked delegated tasks to ensure progress to deadlines.

• Created PowerPoint presentations and Excel reports and Word documents.

• Participated in department events, such as annual employee excellence event, processed submissions for review and scoring. Participated in department presentations.

• Coordinated meetings in Outlook

• Prepared and processed data reports in Excel.

• Managed office facility requests, performed general clerical tasks and administrative responsibilities.

• Handled requests for access to sensitive data resources. Verified appropriate approvals and documentation were submitted and archived.

• Balanced daily high volume of requests with varying priorities, adjusted schedule to complete all high-profile user requests immediately, such as requests from top level executives via their administrative staff. Accustomed to frequent interruptions and changing priorities.

• Used judgment to prioritize urgent vs. non-urgent data access requests.

• Screened and answered calls. Timely responses to senior administrative staff regarding inquiries.

• Answered a variety of corporate policy, account creation and set up and related questions.

• Adhered to business and auditing standards for granting permission to data access safe-guarding corporate and personal sensitive information.

• Handled sensitive secured information daily.

• Assisted team members as needed when priorities required a project than needed immediate attention.

• Answered questions from new employees while they were training and for subjects of expertise.

• Participated in team meetings, chats, texts, discussions, and planning to prepare for new technologies and business requirements.

• Kept up with frequently changing business requirements and technologies.

• Participated in corporate events for team building and socializing.

SKILLS

Technical: Microsoft Word, Excel, Outlook, PowerPoint; Adobe, InDesign and Photoshop

EDUCATION

Bachelor of Science, Design and Textiles, University of California Davis, Davis, CA

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