WAN/LAN, networking, security, hardware/software, Windows
Resume:
Matthew C. Shumway
**** ***** ***** **. *******, NC 27604
***********@*****.***
Adept IT specialist experienced in various areas. Educated in a wide array of security and technological components. Security+ certified. Possess an MBA with a Specialization in Computer and Information Security. High potential to excel in several IT domains. Strives for further education and certifications. Relocating to continue IT career in Albuquerque.
PROFESSIONAL EXPERIENCE
Verizon Business, Cary, NC
Advanced Network Control Technician (GTNOC) January 2016-present
• Observe and act on transport alarms from Verizon facilities to meet or surpass department goals as to not initiate unnecessary dispatches, which helps eliminate unnecessary expenses
• Communicate outage information team members and ensure flash criteria is met
• Assist technicians who call in with various ticket troubles so issues are resolved in a timely manner
• Engage backline support or Tier 2 for troubles outside scope of knowledge
• Perform QA/QC for alarms and equipment before closing tickets with precise details on actions taken Verizon Business, Cary, NC
Advanced Network Control Technician (GPNOC) March 2014 – January 2016
• Actively monitored and researched power and environmental alarms from Verizon facilities worldwide
• Conducted follow-up discussions with field technicians to obtain specific resolution details to comply with department guidelines
• Surveyed alarms and events to ensure appropriate responses were taken for all incidents
• Assisted internal/external stakeholders in opening/closing planned maintenance, fielding calls, and resolving alarm troubles
Verizon Business, Cary, NC
Fiber Locator June2009 – March 2014
February 2008-July 2008
• Meticulously reviewed and processed dig tickets received from state’s one-call centers to exceed objectives and eliminate fiber cuts in field, which would result in costly repairs
• Surpassed department metrics by a wide margin completing tickets utilizing company resources and tools
• Effectively communicated emergency/urgent ticket priority to field engineers
• Assisted in lowering ticket volume from March 2015-July 2015 during peak periods while employed with another department
North Carolina State University, Raleigh, NC
Technology Support Technician July 2008 – May 2009
• Assessed software and hardware problems with student laptops to determine further actions and provided recommendations within department guidelines
• Repaired various operating systems issues ranging from sluggishness to network configurations
• Re-imaged operating systems by various methods to later place on student laptops if necessary
• Backed up data onto external drives before hands-on work occurred Page 1 of 2
Matthew C. Shumway
5278 Eagle Trace Dr. Raleigh, NC 27604
***********@*****.***
EDUCATION
• Northcentral University, Scottsdale, AZ
MBA with a Specialization in Computer and Information Security July 2015
• Branford Hall Career Institute, Southington, CT
Diploma in Computer Information Technology December 2007
• Flagler College, St. Augustine, FL
Bachelor’s Degree in Communication with an emphasis in Journalism April 2005 TECHNICAL SKILLS
• SECURITY: Anti-virus installation, configuration, and monitoring, CompTIA Security+ certified, network security, access controls, computer security, firewalls
• NETWORKING: Configuring and maintaining wired and wireless networks, securing networks, pursuing CompTIA Network+ certification, LAN, WAN
• OPERATING SYSTEMS: Windows XP, Windows 7, Windows 8, Windows 10, Mac OS
• OTHER: Data backup and restoration, hardware and software installation and maintenance, MS Office, virtualization
CERTIFICATIONS AND AWARDS
• Verizon Business, Cary, NC
Ovation Award for “exceptional teamwork and collaborating efforts when his lead was out 3rd quarter2013 of the office on medical leave.”
• Branford Hall Career Institute, Southington, CT
Director’s Award upon graduating which “recognized students who strived for excellence December2007 in areas of attendance, academics, attitude, professionalism, responsibility, dependability, and leadership.”
• CompTIA Security+, Raleigh, NC
Received from CompTIA November 2016
• Pursuing CompTIA Network+, Raleigh, NC
Pursuing from CompTIA Present
Note In the process of relocating to Albuquerque. Willing to fly out for interview if needed. Page 2 of 2
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