CORE TALENTS

Program Management & Implementation

Stakeholder Leadership

Process Improvement Design and Implementation

Data Analysis

Data-based, Decision Making

Creative Leadership

Community Relations

Project Management

Finance & Budgeting

Monitoring and Reporting

Change Management

Student Pathway Development

PROFILE

Effective stakeholder relationship management.

Proven talent establishing and enhancing classroom operations across the campus, achieving operational excellence, while maintaining high levels of faculty and student engagement.

Design and implement of short-term and long-term strategic development programs to improve student and faculty outcomes.

Communicated with local employers and designed experiential learning projects in support of the program curriculum alignment with employer’s expectations.

Performed self-study and participated on accreditation team to meet accreditation requirements of the Higher Learning Commission and other accrediting bodies.

Developed various student organizations to support student success by providing opportunities for the students to network and gain experience with an existing company to support the University’s mission and programmatic requirements.

Successfully utilize Microsoft Products including: MS Word; MS Excel; MS Project; MS Access; and a variety of other tools to automate office functions.

Strategic planning and analysis to address complex problems to overcome obstacles and achieve success.

Effective team leader and collaborator using professionalism and integrity in all dealings.

PROFESSIONAL EXPERIENCE

UNIVERSITY OF PHOENIX 2014 - PRESENT

Campus College Chair, School of Business

Responsible for faculty performance and management, fiscal management, staff knowledge and training, academic governance, maintaining regulatory and accreditation standards, learning assessments, campus culture and overall faculty and student processes as defined by University of Phoenix, School of Business. Position also includes Campus oversight of the College of Information Systems and Technology as well as the College of Security and Criminal Justice.

Serve as Associate Faculty Member for the School of Business, College of Social Sciences, College of Healthcare Professions and the College of Humanities and Sciences.

Member of the MBA Faculty Steering Committee, General Management Steering Committee and Team Charter Review Process Team.

Unbound Spirit, LLC 2011-2014

Owner & Co-Founder

Led the development and operations of consulting and business services in healthcare. In these roles, I developed systems for turn-around projects, including behavioral change, operations, profitability and improving overall outcomes. Projects included Southwest College of Naturopathic Medicine and Metropolitan Pain Management Consultants.

Southwest College of Naturopathic Medicine and Health Sciences (SCNM), Director of Clinical Operations, Tempe, AZ, 2012-2014

Medical Center Revenues were increased by 17%

Created ongoing collaboration between physicians

Collaborated with architects on building design and coordinated with State Department of Health Services on licensing.

Met licensure requirements for 9 community medical facilities with zero deficiencies.

Developed the annual budgets and designed reorganization to support healthcare reform

Developed processes to attain accreditation as a Patient-Centered Medical Home and Specialty Practice

Metropolitan Pain Management Consultants (MPMC), Administrator, Sacramento, CA, 2012

All debt was eliminated

Achieved accreditation through the Accreditation Association for Ambulatory Healthcare (AAAHC), State Licensing, Medicare and Medicaid Certification with zero deficiencies

Assisted the Principal Owner in his attaining the position of Vice-Chair with the California Medical Association.

Managed business development and operations

Worked with physician contracts, practice policies, recruitment, managed care, referral systems and the implementation of overall growth strategy for the successful attainment of both increased revenues and patient visits.

Sovereign Healthcare / Scottsdale Healthcare, Scottsdale, AZ 2005-2011

Vice President of Operations

Led new market entry into Metro-Phoenix, establishing outpatient centers, providing multi-site leadership, and holding P&L responsibility; with up to 250 physicians and 150 staff members. Additional priorities include operations, financial management, organizational development, marketing / branding, change management, physician relations/ contracts, licensing, accreditation, and Mergers & Acquisitions.

Cost Containment & New Revenue Streams: Countered down economy by managing cash flow and purchasing. Decreased overhead and cost-per-case, including trimming vendor costs 15%. Created referral sources for individual practices to expand personal injury business.

Change Management: Led change to meet Medicare state licensing requirements and achieved 100% compliance during audits. Communicated legislative changes and implemented new forms / procedures.

Managed Care: Negotiated and reviewed contracts and completed cost utilization analyses to control costs. Assisted sister company with 2 centers in California with quality assurance and accreditation.

Leadership Development: Strengthened cooperation and minimized roadblocks by developing leadership program and teaming with HR on rollout and implementation; targeted all levels, up through board members.

Physician Recruitment & Retention: Recruited and cultivated positive relationships, maintaining high morale across networks. Collaborated to resolve issues, identified new revenue sources and work processes, facilitated medical management of managed care patients, and maximized brand efforts through joint efforts.

Patient Advocacy: Maximized patient satisfaction by establishing team to work with each referring office; achieved and maintained 25% service response rate.

ADDITIONAL EXPERIENCE

Director of Business Development, Medical Management Resource Group; 2000-2005. Responsible for clinical, business development, budgeting, projections, cost accounting, change management, clinical operations, mergers & acquisitions.

Administrator, American Fence March, 1999-2000; held construction contracting responsibilities.

Finance & Accounting, Accounting Technician, U.S. Defense, 1998-1999: managed financial activity, review, and auditing of 5 hospitals

U.S. Navy, U.S. Defense, 1990-1997- Honorable Discharge with multiple decorations: managed healthcare logistics, healthcare operations and constructed mobile hospitals

EDUCATION

Ph.D., ORGANIZATIONAL SYSTEMS 2007

MHA, INFORMATICS EXPECTED TO GRADUATE: 2018

MA, ORGANIZATIONAL MANAGEMENT 2002

BS, BUSINESS MANAGEMENT 2000

PROFESSIONAL DEVELOPMENT:

Mediation 2001

Consulting Skills 2007

Leadership 2007

Leading Organizational Change 2007

Life Coaching 2002 & 2012

AWARDS AND RECOGNITION

International Top 100 Magazine, Honored Appointee (2014)

Strathmore’s Who’s Who, Honored Member (2012-2013)

Cambridge Who’s Who, VIP - Executive in Healthcare (2010-2011)

Cambridge Who’s Who, Honored Member (2010-2011)

AFFILIATIONS

Delta-Mu-Delta – Honors Society

Project Management Institute (PMI)

SCORE – Program Director & Certified Mentor

American College of Healthcare Executives

Society of Human Resource Management

Medical Group Management Association

International Coaches Federation

Southern Arizona Foodbank

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