Customer Service Sales

Ola Veronica Olszewski

*** ***** ****, ******** **, L6L 3Z9 – 905-***-**** – ***.*********@*****.***

Employment Objective

Resourceful and collaborative third year Social Science student with an Honours Specialization in Criminology. Seeking to secure a position that will enable me to enhance my work experience using my strong organizational, interpersonal, critical thinking and communicational skills.

Summary of Qualifications and Achievements

Dependable with a strong work ethic shown through attaining a supervisorial position at the Harbour Banquet Hall

Dedicated to consistently meeting and exceeding goals such as receiving an acceptance for an exchange program to study abroad Winter 2018

Ability to handle multiple tasks simultaneously developed through balancing school and volunteering with the Western Foot Patrol

Increased sales in first quarter of employment with Proset by 25%

Excellent research, analytical, and problem solving skills acquired through various research methods and statistical programs

Proficiency and experience with Microsoft Office Applications

Education

The University of Western Ontario

September 2014 – Present

Candidate for Bachelor of Arts, Honours Specialization Criminology

T.A Blakelock High School

September 2010 – June 2014

Ontario Scholar Secondary School Diploma with Honours

Relevant Experience

Customer Service – Town of Oakville – Kinoak Arena, 2012-2016

In-depth knowledge of handling returns and exchanges of goods

Hands-on experience in accepting payments from customers in a fast paced environment

Demonstrated ability to respond and resolve customers’ concerns improving my conflict resolution and intrapersonal skills

Supervision of cash flow and in depth calculations of floats at the end of shifts which aided in the Arena’s profits

Sales/Merchandise Flow – Retail and Warehouse Operations – Proset, 2016

Highly skilled in providing a timely, efficient, and considerate customer service

Meticulous competency in sales, products, and services through merchandising experience

Ability to develop strong customer relations by helping clientele with locations and orders of products

Travelling Canada-wide with the team recreating the same tasks and efficiency resulting in an increase of operational efficiencies by 15 percent

Banquet Server/Supervisor – Harbour Banquet and Conference Centre, 2014-Present

Proven ability to obtain reservations as required ensuring correctness

Ability to speak with others using clear and professional language increasing my communication skills

Hands-on experience in assigning work tasks and organize activities of dinning room workers to make sure timely and polite service to patrons

Dependency and professionalism attained through a promotion to a supervisorial position

Extra Curricular and Volunteer Experience

Western Women in Leadership – 2014-Present

Long-standing member proving my commitment to the organization

Aim is to inspire women at the University of Western Ontario to take on leadership roles in the future

Have had the opportunity to motivate over 700 young women and men through conferences and leadership programs

Foot Patrol – 2016-2017

Increase in problem solving skills through directing and leading students to safety efficiently

Preventing crime and raising safety awareness by patrolling the campus at the University of Western Ontario

Development of organizational and time-management skills as a commitment to volunteering twice a week is required

Western Intramurals – 2014-Present

Being a team-player while organizing and participating in various sports teams

Understanding player’s concerns and wishes for their team through compromise and fair negotiations

Working with a team creating a conflict-free environment using effective organization and leadership skills

Interests

Criminological and global issues

Aspirations to be in the Law field of study

Music industry and fashion

Travel

References Available Upon Request

Contact this candidate