Manager Customer Service
Resume:
SETH WHITE
HOUSTON, TX *****
**********@*******.***
SUMMARY
My background of over 21 years’ experience includes facility start-up, working with steel worker unions and the UAW, successfully negotiating union contracts, plant re-engineering, and operational improvements that reduced costs, increased revenues, and improved customer relations. I am a hands-on manager specializing in cost reduction, ISO 9000 implementation, WMS, ERP and MRP systems, OSHA/ Company driven compliance, lean manufacturing and re-engineering facilities. My experience fits well with a manufacturing, Supply Chain, production or distribution business where I would have profit and loss accountability and responsibility for all line and staff & logistics functions. EXPERIENCE
Apple Worldwide Logistics
Director of Operations (Contractor) July 2015 – August 2016
• Oversee Houston office, which is responsible Brokering freight loads for mid-west area.
• Implement training programs to help Brokers become more efficient at quoting loads, building inventory of carriers and customer service.
Delta Steel - April 2012 – February 2014
Division of Reliance Steel & Aluminum
Plant Operations Manager
• P&L responsibility of over 20M
• Directed company wide distribution logistics including transportation, on-time delivery, and all maintenance and safety compliance
• Increased on-time delivery from 73% to 93% because of improved inventory management
• Reduced expenses through restructuring warehouse schedules, equipment, truck fleet
• Reduced operating expenses and increased employee morale by implementing pay incentive which measured production errors, production time. The more productive employees were during their shifts, the more the incentive. Implemented employees’ recognition program. Modified and improved PM programs for equipment to OSHA compliant by hiring part-time maintenance employee.
• Restructured 2 Fleets of 20 drivers to reduce transportation cost
• Maintained P&L by reducing the operating budget by 32% Metal Supply Co.- January 2009 - May 2012
Division of Reliance Steel & Aluminum
Logistics and Process Manager
● Reduced fleet cost by 500k by renegotiating lease agreement
● Reduced $250k in logistics by restructuring pay structure to pay drivers by loads/stops/miles vs hourly.
● Reduced CSA Score of fleet by 20 points in Load Securement, Fatigued Driving
● Successful implementation Estelplan System, ISO Certification and maintained training and production goals
Castle Metals -Houston December 2007 - September 2008 Plant Operations Manager
● Improved Sawing Capacity by 40%
● Training and coaching of employees in JSA and OSHA Compliance
● Re-engineered Saw Area to free up 20% of equipment for other branches Castle Metals -Chicago April 1998 - December 2007
Operations Manager
● Improved service through restructuring burning department
● Improved processing on-time delivery from 66% to 96%
● Consolidated of 2 locations to reduce overall expenses
● Maintained ADP Payroll System for 210 employees over 3 shifts
● Inventory accuracy of 99.8% through cycle counting implementation
● Instrumental in union contract negotiations which aided in preventing a strike. General Motors January 1996 - April 1998
Supervisor
● Oversaw the Shipping and Receiving Departments for the Service Parts Operations of GM Midwest Division
● Maintained 95% on-time delivery to over 720 dealerships in the Mid-West Region References
● Available upon request
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