Infrastructure technician

James Rose

Team Leader/Asset Management - Disys /ExxonMobil

Houston, TX

********@*******.*** - 713-***-****

My objective is to use my knowledge and skill to obtain a position that will enable me to utilize my multitasking and leadership abilities to help promote the company's mission of exceptional customer service, while also establishing a higher standard of living.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Infrastructure Technician/ Asset Management

ExxonMobil - Houston, TX - August 2015 to Present

• Wipe and reimage equipment with proper load

• Reconfigure Bios

• Troubleshoot load errors

• Receive and close orders using given software

• Asset Management

• Coordinate daily operations of IT distribution

• Check reports of shipments and inventory

• Speak with clients to confirm ordered equipment

• Confirm purchases with third party vendors

• Generate reports for asset disposal

Team Leader

Disys /ExxonMobil - Houston, TX - March 2014 to July 2015

• Desktop migration

• Basic understanding of programming concepts

• Identify user needs and handle them

• Knowledge of networking technologies such as TCP/IP, DNS, DHCP

• Performed system startup and analysis on High End Workstations

• Viewed migration reports

• Microsoft Windows and Apple OS X operating systems in desktop and server environments including installation, configuration, and maintenance

• Inspected team members work for completeness.

• Coordinated team members

• Troubleshoot system errors

• Managed between 60 to 100 team members

• DOD reimaging and installation of new software

• Environmental analysis for workrooms

• Set up installation of room designs

Team Leader

Sanders Service Solutions - Houston, TX - December 2012 to February 2014

• Loaded and unloaded freight in an efficient safe manner using proper tools and equipment

• Inventory and data entry

• Measured, cut and bent wire and conduit, using measuring instruments and hand tools.

• Adjusted, connected and disconnected wiring, piping, tubing and other parts, using hand tools and power tools.

• Used a RF scanner to check barcodes to determine where freight would be stocked.

• Organized equipment and other objects for assembly and installation.

• Sorted and classified information according to guidelines such as content, purpose, user criteria in chronological, alphabetical, and numerical order.

Team Leader

Group 1 Automotive - Houston, TX - October 2011 to December 2012

• Scheduled customer appointments for vehicle service and repair

• Communicated with dealership management regarding customer concerns or changes

• Educated customers regarding vehicle services and troubleshooting

• Performed clerical duties, such as typing, taking messages, faxing, inbound and outbound calls, research issues at hand

• Computer system troubleshooting in a call center environment

• Desktop Migration

• IT help desk

Stockroom/Warehouse

B&D Trucking - Houston, TX - June 2008 to September 2011

• Executed daily operations of loading, unloading packages

• Inventory

• Received and counted stock items and recorded data manually and using computer.

• Examined and inspected stock items for wear and defects

• Returns

• Order processing

• Assembly Line

• Communicated via email with customers

• Marked stock items using identification tags, stamps, and electric marking tools.

• Barcodes were checked by a RF scanner and loaded into database. Customer Service Representative

Asurion - Houston, TX - June 2007 to June 2008

• Executed daily operations of handling customers who needed help with roadside assistance.

• Record keeping for customer interactions and transactions

• Communicated with third party vendors to assist customers' needs

• Inbound and outbound calls

• Sales

EDUCATION

Westfield High School - Houston, TX

2005

Lone Star College - Houston, TX

SKILLS

Microsoft Office Suite (10+ years), Windows 7 (6 years), Windows 8 (3 years), Microsoft exhcange (5 years), BMC Remedy (1 year), Wasp Inventory management (1 year), Quickbooks (2 years), Microsoft exchange (4 years)

ADDITIONAL INFORMATION

Special Skills

• Desktop Migration

• Data Entry

• Excellent communication and organizational skills

• Demonstrated ability to work in a team-fostered environment with minimal supervision

• Strong work focus

• RF scanner for use with barcodes

• Maintenance on PC's and reimaging

• Asset Management

Physical Capabilities

• Able to lift over 50lbs

• Ability to stand and walk for extended periods of time

• Outstanding physical dexterity

• Able to bend and stoop and work in adverse climatic conditions Computer Knowledge

Microsoft Office Suite, SharePoint, Quickbooks, Windows XP, Vista, 7, 8, Xtime, Microsoft Exchange BMC Remedy, Wasp Inventory management, Java, Word Perfect Installed windows operating systems, and worked with software on Cisco routers and Cisco equipment, Rebuilt systems

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