Customer Service Quality Control

SRIVATHS BALAJI

**** ******** *** *, ***** York ON M2J 1V3 ******@*****.*** 437-***-****

To make sincere and continuous efforts towards building a promising career and to take challenges in life so that I can contribute to the growth and success of the organization I am working with.

PERSONAL SKILLS:

Excellent verbal and written communication skills, easily engages with others to develop positive customer relations

Highly organized and detail oriented with strong time management skills; produces quality work with minimal supervision

Collaborative team player, values and respects colleagues ideas and perspectives

Critical thinking skills; identifies alternative solutions to solve problems

EXPERIENCE:

Ajuba Solutions Pvt LTD Chennai, India May 2012 to Aug 2016

Customer Service- Call Centre Agent

Provided superior customer service, by answering the phone in a friendly manner to ensure customer satisfaction

Responsible for quality control of junior agents by providing orientation as well as provided training about internal software

Supported team leader by delegating responsibilities to agents, to ensure that tasks get completed accurately and within deadlines

India Cements LTD Chennai, India May 2012 to June 2012

Student Intern

Participated in company staff meeting to learn about the policies and procedures

Prepared balance sheet reconciliation to verify company’s financial standings

Operated photocopier to organize to ensure documents are complete

Guru Nanak College Chennai, India March 2011 to March 2012

Student Council Chairman

Represent the student body at monthly meetings and other official occasions with Principal, Faculty members and other Student representatives

Prepared agenda for the meetings to be conducted, ensuring important topics are discussed

EDUCATIONAL QUALIFICATION:

Lambton College Toronto, Canada January 2017 to Present

Post-Graduate Diploma in Financial Planning and Wealth Management

University of Madras Chennai, India Graduated March 2012

Bachelor of Commerce – Corporate Secretaryship

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