Management Customer Service

Dawn G. Garrison

**** ******** ****** *******, ** 77051 713-***-**** (H) 504-***-**** (C) **.********@*****.***

A very proficient and structured HR Professional with 15+ expertise years in Recruiting, Training, Change Management, Employee Relations, Organizational Development, and Diversity Training

EXPERIENCE

CONSULTANT, Houston, TX 1/10-present

RGP CONSULTING FIRM – Consultant; Rice University – Career Services; NOV – Organizational Change Management-Competency; MD Anderson- Change Management, Organizational Development; BP – Recruiting trainer; City of Houston – HR Shared Service; Holmes Community Development – HR; Gillette & Gillette Geriatric Care – Org. Design

Partnered with project teams, management, and departments to adhere to timely deliverables of strategies and milestones

Managed client engagements from start to finish with minimal oversight, providing weekly resource planning, forecasting, budget burn, and status reports to keep senior staff and client teams updated on progress

Lead test planning and engagement execution, provide day to day oversight of testers’ work, assigning tasks and providing direction and feedback to ensure effective and efficient execution of assignments

Extensive experience Identifying and developing change strategies, establishing cultural change and monitoring change efficacy and training need analysis

Strong ability to communicate effectively change strategies utilizing the principals and methodologies of several change models, build relationships, inspire stakeholder engagement, and train staff for change.

Advise management on appropriate resolution of issues related to change and risk associated with change

Implement reporting programs. Responsible for monitoring and evaluating the organization’s performance process

Partnered with peers in the UK and US to manage change management communications and training design for over 500 employees and 250 vendors on new software implementation.

Deliver training and interventions that address issues that include, but are not limited strategic talent planning, engagement, retention, client relations and business partnership, leadership development, culture transformation, and/or change management.

Advise management on appropriate resolution of issues related to staffing, employee performance, training/development, organizational structure, compensation, etc. Proactively identify gaps and business opportunities

MD ANDERSON CANCER CENTER, Houston, TX 06/06– 09/09

HR Specialist

Conducted job fairs: interviewed and hired candidates for departments (Admin staff, Nurses, Facility Staff, International Med. Students, contingent workforce etc.)

Processed Human Resource Transactions (transfers, separations, hiring, I-9) and other personnel actions.

Compliance Management –EEOC, staffing logistic

Managed employee relations, employee services (health & wellness) and career counseling

Counseled 400 employees about company communication and strategic alignment

Facilitated new employee orientation on weekly basis to multiple level employees.

Setup, scheduled, administered, documented and reported basic and skill testing

ALTEP, INC., Houston, TX 05/06 – 08/06

Contract Paralegal/E-Discovery

Provided leadership and facilitated train-the-trainer sessions with 200 attorneys for electronic discovery.

Provided direction in designing and development of instructional material, evaluation methods, testing and measurement

Consult with leading attorney on daily basis to conduct gap analysis and determine training needs.

Utilized advanced Microsoft applications, Citrix, Summation, Concordance, FYI, iConnect, and Blue-Site

5TH WARD HP COMMUNITY, Houston, TX 09/05 – 04/06

Technology Lab Manager

Ensured adequate procedures, controls, and training & development of staff and off-site personnel

Grant Management- managed a budget of 3 million dollars from Hewlett Packard

Planned directed and organized the development, implementation and automation of databases and reporting systems to support campaign and housing re-development projects.

Managed and Developed Learning Management System

Conducted assessments/ analysis of Technology lab’s processes and procedures to increase effectiveness

Managed and provided leadership to Lunchtime Special programs helping more than 500 customers improve finances, health, and careers

Facilitated multiple customer service and team building courses to strengthen communication with internal and external customers.

JOHNSON MORTGAGE CORPORATION, New Orleans, LA 09/02 – 09/05

HR Manager

Maintained organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.

Prepared employees for assignments by establishing and conducting orientation and training programs.

Maintained a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.

Ensured planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.

Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends

JUDGE ROLAND L. BELSOME, New Orleans, LA 08/92 – 09/03

Judicial Liaison

Responsible for directing all legal and non-legal aspects for the administration of Judge Belsome

Established departmental policies and procedures in relations to EEOC compliance

Supervised, Trained, Evaluated, and Maintained Staff development not limited to but including payroll, schedules, benefits, and compensation.

Attorney and Law Student recruiter

Case management coordinator for Division “C” for the Parish of Orleans Family Court

Managed multi-office projects consisting of case team members, co-counsel, experts and clients

including data sharing, remote access, database, deposition and video; data distribution.

Responsible for daily operation of multi-million dollar campaign

EDUCATION

University of Phoenix, Phoenix, AZ.

MBA (Human Resources)

University of New Orleans, New Orleans, LA

BS (Earth Science)

SKILLS

Microsoft

Bullhorn

Power Point

Publisher

Access

WebEx

Visio

Excel

SAP

Oracle

Taleo

ADP

Contact this candidate