Customer Service Manager

RICHARD “RICK” FLEDDERMAN

*** ***** ***** ******, **********, IN 47006 • **********.****@*****.*** • Home: 812-***-****, Cell: 812-***-**** EXECUTIVE MANAGEMENT PROFILE

Decisive leader with 15+ years of public and private sector management experience. Skilled in driving community and business growth. Effectively communicates and works with all levels of stakeholders to achieve operational and financial objectives. Adept at implementing sound strategic solutions that enhance productivity and profitability. Known as a resourceful problem solver with an unparalleled work ethic and commitment to overcoming challenges. Expertise spans:

Economic & Workforce Development • Job Creation & Retention • Industry Networking • Public & Client Relations Operations Management • Strategic Planning & Analysis • Budgeting • Office Administration • Process Improvement Insurance Agency Operations • Commercial Lines Management • Marketing • Underwriting • Customer Service CAREER TRACK

CITY OF BATESVILLE Batesville, IN

2004 to 2015 Mayor Oversaw planning, analysis, and supervision of day-to-day city operations. Held responsibility for all departments: police, fire, street, storm sewer, sanitary sewer, water, gas, and parks. Prepared budgets. Worked with the City Council and other boards to define and advance city priorities.

• Received Bronze, Silver, and Gold Certificates of Achievement for completing the Mayors Institute of the Indiana Association of Cities and Towns (IACT).

• Recognized by the Governor of Indiana with a Sagamore of the Wabash award for distinguished service. 2008 to 2015 Economic Development Director Led efforts to create and retain industries, businesses, and jobs within the community. Partnered with like-minded organizations at the regional and state levels. Documented and distributed a list of incentives to attract new enterprises. Maintained a database of land and buildings available to prospective investors.

• Streamlined city processes for economic development.

• Established tax increment financing (TIF) districts.

• Purchased ground for a new industrial park and initiated construction of a shell building.

• Provided a major boost to the local economy through recruitment of two new businesses in 2015 1996 to 2003 City Councilman Together with four other councilpersons, approved budgets prepared by the Mayor, approved ordinances, and served on various committees.

• Served as President of the Batesville City Council. OHIO CASUALTY GROUP Indianapolis, IN

2000 to 2008 Senior Marketing Representative Spearheaded marketing and agency management activities for southern Indiana. Coordinated relationships between the company, member independent agents, and underwriters. Underwrote and priced business for the territory’s agency force. Established goals to drive profitable growth for each agency and the territory as a whole. Obtained the Certified Insurance Counselor (CIC) designation.

• Collaborated with the marketing team and management to increase revenue and the client base. GRE INSURANCE GROUP Indianapolis, IN

Prior to 2000 District Manager/Marketing Manager/Senior Underwriter Oversaw marketing and underwriter relationships for southern Indiana. Supervised a team of underwriters. Partnered with agents to underwrite new and renewal business. Promoted products and pricing to agents.

• Worked with senior management to set and meet goals for profitable growth, efficiently and effectively. EDUCATION

Ball State University, Muncie, IN: Graduate, Economic Development Program Master of Public Administration

Bachelor of Science, Political Science/History

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