Customer Service Manager
Resume:
Joseph Phelan
Rensselaer, New York 12144
***********@*****.***
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Skills
Order Picking, Different types of forklifts including clamp truck, dual forked, standing order picker, reach truck and sitting gas and battery powered forklift, Customer Service, Data Entry, Managerial positions. Loading and unloading delivery trucks.
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Experience
Cardinal Health / Order Picker/Selector
May 2016 - PRESENT, Clifton Park, New York
*Used order picker forklift to pick products for orders
* Used RF scanner to scan barcodes and LPNs’
* Loaded and unloaded delivery trucks.
Trugreen / Lawn Care Specialist
June 2015 - April 2016, Albany, New York
*Loaded truck with product/chemicals for the day’s route.
*Treated customer’s lawns with dry and/or liquids.
*Spoke to and educated customers on how to care for and maintain their lawns.
Cafe Madison/ The Point Restaurant and Lounge / Sous Chef/Kitchen Manager
December 2009 -June 2015 Albany, New York
*Was promoted to Sous Chef/Kitchen Manager after proving my knowledge, skills and leadership abilities.
*Responsible for day to day operations of a fast paced, busy kitchen. Suddekor LLC.
Shipping and receiving clerk
April 2006-August 2006 East Longmeadow, Massachusetts
*U sed clamp truck and dual-forked forklift to load and unload rolls and sheets of decorative paper for furniture.
*Had to follow strict rules and policies for handling and shipping.
* Was responsible for inventory control, and aware of what deliveries were coming in and what had to be shipped.
Education
Freihofer’s Bakery
Machine Operator
May 2004-April 2006 Albany, New York
* Was responsible for operating the bread bagger machine
* Responsible for checking bread, dates to make sure everything was ok and correct before shipping.
* Also was trained on other equipment, ovens, mixers, and coolers in case needed.
Fed Ex Ground
Shipping and receiving
October 2003-May 2004, Albany, New York
* Was responsible for 2 delivery trucks to load using RF scanner.
*As packages came down conveyor belt would have to check addresses for my specific truck and scan the barcode and load it.
* Was also shown and did how to unload tractor-trailers and put packages on belt. Worked in a fast paced working environment Fairpoint Communications
Call Center Clerk
June 2001-August 2003 East Greenbush, New York
* Worked in a call center for business phone company
* Received calls from different businesses around northeast saying they were having some type of issues/problems with their phone service or internet service.
* would speak with customer and try to fix it through trouble shooting, if still not worked i would dispatch out a technician. Huck Finn’s Warehouse
Dock worker/supervisor
September 1999-June 2001 Albany, New York
* Worked on dock loading and unloading trucks and customer’s vehicles.
* Used forklift to unload delivery trucks and order picker truck to pick or move furniture.
* Did inventory control on what we had in stock and what needed to be ordered.
* Occasionally helped on sales floor when needed.
* Promoted to dock assistant supervisor from my knowledge and work ethic.
Columbia High School
September 1993-June 1997 East Greenbush, New York
Graduated with high school diploma
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