Michelle Kennedy

**** ********* ***** ********* *** Raleigh, NC 27604

acznmt@r.postjobfree.com

919-***-****

Administrative support professional who illustrates problem solving skills through understanding of program development, and highly self-motivated. Detailed orientated provide professionalism and superior communication skills to meet client and company needs. Maintains excellent customer service skills when establishing relationships with third party vendor, and staff, operates with a strong sense of urgency and thrives in a fast-paced setting and advance in the Healthcare Field.

EXPERIENCE:

Saint Augustine’s University Physical Plant- Raleigh, North Carolina

Office Manager Assistant

2013-Present

Provides customer service to internal and external stakeholders and assists in the development of reports and documentation of Physical Plant Budget

Develop and maintain meetings, conferences and special events and luncheons for Vice President and Director

Frequently used Microsoft Office Outlook, Word and Excel software

Maintained client filing system of documents and invoices daily

Handles event management from outside vendors to include setup, break down, and clean up.

Work effectively in maintaining confidential and sensitive information

Filing, typing correspondence, keeping office schedule, and scheduling appointment in a timely and proficient manner for Director and Vice President

Create calendars, memos, updated on a weekly basis for Director and Vice President

Process replenishment of petty cash spending with attached receipts

Manage relationships with contractors and service providers

Distribute and collect timesheets each pay period

Monitor equipment inventory and office supplies orders when necessary

Spherion of Aetna- Cary, North Carolina

Pre-Certification and Insurance Specialist

May 2010-January 2012

Answer calls from physician offices and hospitals using excellent customer service skills

Accurately enter required information clinical data into computer database ensuring properly and timely of claims for prescription drugs

Review structured clinical data matching it against specified medical terms and diagnoses or procedure codes

Established procedures for authorizing request or referring for further review

Call back providers with pre-certification numbers as needed and file completed

Maintain patient confidentiality under HIPPA law and guidelines

Call patient back with pre-authorization and any balance owed.

Excellent management skills along with being very detail and organize

Provide excellent customer services skills

The Carolina Center for Medical Excellence- Cary, North Carolina

Healthcare Specialist

2003- 2009

Prepared and batch electric records for DRG, Alien, hospice and hospitals records

Scan documents into CHRIS database with legibility quality possibility of rescanning is necessary

Prioritizes and processes daily records meeting turnaround requirement

Assisted in orientation of new employee’s/ training specific to responsibilities.

Reviewed and updated Medicaid/Medicare numbers through Electric Data System for payment.

Provide education to providers, therapist, and patients of how the pre-authorization process works and explanation of any denial claims

Actively support other departments in fundamental office duties switchboard, greeting visitors, vendors, fax, copies

Input therapist claims into database along with ICD 9 codes

Answer calls on the 1-800 provider helping provider input claims into database

Provide confidentiality of patient records under the HIPPA law and guidelines

Knowledge of ICD codes, medical billing software and wiliness to learn

Excellent management skills along with being very detail and organized

Provide excellent customer services skills

Read physician order

Process medical record files of patients and file loose correspondence

Process patient information updating insurance and verify using ICD and CPT codes

Walmart- Knightdale, North Carolina

Pharmacy Technician

2000-2002

Received written prescription or refill requests and verified that information was complete and accurate

Fixed bottles with prescribed medications and typed and affix labels.

Assisted customers by answering simple questions, locating items or referring them to the pharmacist for medication information.

Entered patient and order information into the pharmacy system, providing quality customer service to patients and other healthcare providers.

Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs. Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions

Provide excellent customer service skills

Randstaff Wakemed- Newbern Ave, Raleigh, North Carolina

Secretary

1991 -1993

Schedule appointments for patients, generate schedules for therapists

Obtained insurance authorization for medical procedures, track therapist referrals and provide necessary details to accounting personnel.

Collect new and existing patients’ demographic, insurance, and emergency information prior to admissions. Explain the HIPPA Policy and Regulations to each patient and sign an acknowledgement that they received it; ensure that the paperwork is completed and all authorized signatures are received. Enter patient charges for services rendered, and process all patient referrals in timely manner; provide excellent customer service, answer and address all calls in an efficient and timely manner. Schedule appointments/ Registration of New and existing patients.

VOLUNTEER SERVICE

New Beginnings Family Worship Ctr. – Raleigh, North Carolina

Administrative Assistant

Provide primary phone coverage for center.

Created monthly newsletter, flyer, and updated calendar of monthly events.

Schedule appointments for services rendered by the Family Worship Center.

Sorted and distributed incoming mail.

Provided outreach services for surrounding communities.

Responsible for creating the minutes for monthly board meetings.

Schedule flights and hotel accommodations

Duke Raleigh Hospital- Raleigh, North Carolina

Administrative Assistant

Updated Doctors DEA numbers into database

Filled loose paper work into charts

Practice confidentiality guidelines of the HIPPA law

Operation of software Meditech

EDUCATION:

Wake Forest Rolesville High School

DIPLOMA

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