Customer Service Administrative Assistant
Resume:
Michelle Kennedy
**** ********* ***** ********* *** Raleigh, NC 27604
*************@*****.***
Administrative support professional who illustrates problem solving skills through understanding of program development, and highly self-motivated. Detailed orientated provide professionalism and superior communication skills to meet client and company needs. Maintains excellent customer service skills when establishing relationships with third party vendor, and staff, operates with a strong sense of urgency and thrives in a fast-paced setting and advance in the Healthcare Field.
EXPERIENCE:
Saint Augustine’s University Physical Plant- Raleigh, North Carolina
Office Manager Assistant
2013-Present
Provides customer service to internal and external stakeholders and assists in the development of reports and documentation of Physical Plant Budget
Develop and maintain meetings, conferences and special events and luncheons for Vice President and Director
Frequently used Microsoft Office Outlook, Word and Excel software
Maintained client filing system of documents and invoices daily
Handles event management from outside vendors to include setup, break down, and clean up.
Work effectively in maintaining confidential and sensitive information
Filing, typing correspondence, keeping office schedule, and scheduling appointment in a timely and proficient manner for Director and Vice President
Create calendars, memos, updated on a weekly basis for Director and Vice President
Process replenishment of petty cash spending with attached receipts
Manage relationships with contractors and service providers
Distribute and collect timesheets each pay period
Monitor equipment inventory and office supplies orders when necessary
Spherion of Aetna- Cary, North Carolina
Pre-Certification and Insurance Specialist
May 2010-January 2012
Answer calls from physician offices and hospitals using excellent customer service skills
Accurately enter required information clinical data into computer database ensuring properly and timely of claims for prescription drugs
Review structured clinical data matching it against specified medical terms and diagnoses or procedure codes
Established procedures for authorizing request or referring for further review
Call back providers with pre-certification numbers as needed and file completed
Maintain patient confidentiality under HIPPA law and guidelines
Call patient back with pre-authorization and any balance owed.
Excellent management skills along with being very detail and organize
Provide excellent customer services skills
The Carolina Center for Medical Excellence- Cary, North Carolina
Healthcare Specialist
2003- 2009
Prepared and batch electric records for DRG, Alien, hospice and hospitals records
Scan documents into CHRIS database with legibility quality possibility of rescanning is necessary
Prioritizes and processes daily records meeting turnaround requirement
Assisted in orientation of new employee’s/ training specific to responsibilities.
Reviewed and updated Medicaid/Medicare numbers through Electric Data System for payment.
Provide education to providers, therapist, and patients of how the pre-authorization process works and explanation of any denial claims
Actively support other departments in fundamental office duties switchboard, greeting visitors, vendors, fax, copies
Input therapist claims into database along with ICD 9 codes
Answer calls on the 1-800 provider helping provider input claims into database
Provide confidentiality of patient records under the HIPPA law and guidelines
Knowledge of ICD codes, medical billing software and wiliness to learn
Excellent management skills along with being very detail and organized
Provide excellent customer services skills
Read physician order
Process medical record files of patients and file loose correspondence
Process patient information updating insurance and verify using ICD and CPT codes
Walmart- Knightdale, North Carolina
Pharmacy Technician
2000-2002
Received written prescription or refill requests and verified that information was complete and accurate
Fixed bottles with prescribed medications and typed and affix labels.
Assisted customers by answering simple questions, locating items or referring them to the pharmacist for medication information.
Entered patient and order information into the pharmacy system, providing quality customer service to patients and other healthcare providers.
Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs. Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions
Provide excellent customer service skills
Randstaff Wakemed- Newbern Ave, Raleigh, North Carolina
Secretary
1991 -1993
Schedule appointments for patients, generate schedules for therapists
Obtained insurance authorization for medical procedures, track therapist referrals and provide necessary details to accounting personnel.
Collect new and existing patients’ demographic, insurance, and emergency information prior to admissions. Explain the HIPPA Policy and Regulations to each patient and sign an acknowledgement that they received it; ensure that the paperwork is completed and all authorized signatures are received. Enter patient charges for services rendered, and process all patient referrals in timely manner; provide excellent customer service, answer and address all calls in an efficient and timely manner. Schedule appointments/ Registration of New and existing patients.
VOLUNTEER SERVICE
New Beginnings Family Worship Ctr. – Raleigh, North Carolina
Administrative Assistant
Provide primary phone coverage for center.
Created monthly newsletter, flyer, and updated calendar of monthly events.
Schedule appointments for services rendered by the Family Worship Center.
Sorted and distributed incoming mail.
Provided outreach services for surrounding communities.
Responsible for creating the minutes for monthly board meetings.
Schedule flights and hotel accommodations
Duke Raleigh Hospital- Raleigh, North Carolina
Administrative Assistant
Updated Doctors DEA numbers into database
Filled loose paper work into charts
Practice confidentiality guidelines of the HIPPA law
Operation of software Meditech
EDUCATION:
Wake Forest Rolesville High School
DIPLOMA
Contact this candidate