Office Technical

PROFILE:

Excellent troubleshooting and diagnosing skills in resolving complex technical issues at various levels within SLA.

Highly determine approach towards meeting deadlines and priorities

Ability to communicate effectively with clients, and explain technical concepts to non-technical audiences

Energetic, and Decisive

Excellent interpersonal and communication skills

Team player, self motivated, able to work independently with minimal supervision.

Fast learner, analytical, and organized.

OBJECTIVE:

To find a position in a challenging and competitive environment; where I can utilize my education and experience with an opportunity of advancement.

TECHNICAL SKILLS & COMPETENCIES:

Good understanding of networking, TCP/IP, static routing, DNS, DHCP, and dynamic protocols.

Ability to communicate effectively with clients, and explain technical concepts to non-technical audiences.

Good knowledge of security protocols, such as, SFTP, SSL, SSH, TLS, HTTPS, IPsec.

Knowledge of SAP Modules (MM), (BW), (ABAP).

Thorough understanding of Windows, Solaris 10-UNIX, MS Office, Outlook, Hyper-V, VMware, O365, Azure, Bash Script, Crons and SQL/Access Databases.

Excellent troubleshooting and diagnosing skills in resolving complex technical issues at various levels within SLA.

Good understanding of firewalls, ACLs, NAT, VPN, VLANs, Backups, Load Balancing, High Availability, and Penetration Testing.

Advance knowledge on implementing, maintaining, and monitoring VoIP Networks on Cisco and Dell Switches.

WORK EXPERIENCE:

BPA Financial Group, Mississauga-ON Sep. 2010 – Present

Network Analyst

Administering & designing LANs, WANs internet/intranet, and voice networks.

Install and configure desktops with windows XP/7/8 and Servers with Windows 2008/2012 platform on client machines as required.

Designing cable and wireless networks, structure network cabling such as STP, UTP, coaxial etc., Installation and configuration of LAN and wireless networks with active components such as routers, switches, modems, access points, repeaters, patch panel and etc.

Install, configure, and maintain desktops, laptops and Ethernet networks, network cabling, and other related equipment, devices, and systems such as ESXi server 4.x/5.x.

Troubleshooting on IT network installation, configuration and administration of Cisco devices – Cisco switches, Routers and Network Protocols.

Worked in Coordination of team members to decrease key IT problems and completed assigned projects.

Set up clients on Hyper-V environment with cloud office 365 & admin VMware 4.1 environment.

Developed deployment solutions for network technologies, including VoIP (Avaya, Toshiba), VPN, SAN (Dell), switching and routing.

Responsible for identifying, specifying and verifying networking equipment needs including IP routers and switches.

Supported clients on Solaris 10 (Unix), adding users, changing passwords, killing processes, printer troubleshooting, installing security patches, & maintenance.

Assisted the IT team in office wide implementation of Sophos Enterprise (anti-virus).

Assisted in office wide migration from office 2007, 2010 to Office 365.

Configuring Cisco & Dell switches VLANS for IP Phones (Trunking, Tagging).

Communicating and negotiating with users, specialists, other staff and suppliers.

Network connectivity troubleshooting, ping, tracert, telnet, and monitoring traffic on firewall.

Provides Office 365 support to clients.

Minacs, Mississauga-ON Jun. 2009 – Aug. 2010

Customer Tech Support

Advances troubleshooting of wireless broadband, IP services, personal computers, wireless routers, wireless modems on 4G network.

Troubleshoot & resolve complex technical issues, such as, computer setup, spyware, domain hosting, email setup, and radio signals.

Configuring email clients including: Outlook Express 2000/2002/2003/2007. Netscape, Eudora, and Thunderbird.

Configure VoIP setup on gateways, and CE.

Future Shop, Etobicoke-ON Jul. 2007 – Jun. 2009

Tech Support

Deliver outstanding service to every customer.

Diagnose customers' technical issues and provide appropriate solutions in a timely fashion

Troubleshoot & resolve complex technical problems or issues for customers

Resolve customer issues and complaints in a positive manner that builds business & customer loyalty while adhering to Company policies & procedures.

Install hardware, ram, hard drives, Cd-drives, sound cards, nic etc.

Install operating systems on clients computers and laptops

EDUCATION:

Humber College, Toronto Ontario:

Business Administration Diploma

Ryerson University, Toronto, Ontario:

I.T Management Degree

Certification:

MCTS – 70-640 Active Directory 2008 Server, CCNA, CCNP(switch)

Contact this candidate