Product Manager / Project Manager

Michael B. Desrochers

Software Product Management Professional

603-***-**** ******@*******.*** 291 Wes Locke Road, Barnstead, NH 03218

Profile

Results-oriented and high-energy IT professional with successful software product management experience. Committed to fostering strong IT and business partnerships, and implementing innovative solutions that resolve business and technology challenges with positive impact on the bottom line. Proven ability to work in cross-functional environments in the United States and abroad.

Skills

Product Strategy and Roadmaps

Market Research and Analysis

Insurance Domain Expertise

Budgeting and Forecasting

Agile Software Development

Requirements Gathering

Leading Cross Functional Teams

Process Improvement

Managing Partner Relationships

Collaborative/Charismatic Leader

Project Management

Critical Thinking

Accomplishments

Chaired Product Direction Group

Lead a dedicated product team of business and technical professionals in direct support of the executive team of a $250 million global firm

New Product Development – saved R&D costs within $120,000 over two quarters by leveraging existing intellectual property and using offshore resources.

Managed several complex projects involving the analysis and redesign of business processes related to the Property & Casualty insurance industry

Established a unified structured approach for gathering client product requirements; implemented a “detailed requirements process” across multiple projects

Spearheaded the Standards Committee responsible for adopting a project management methodology model

Designed employer booklet on “How to Handle Workers’ Compensation Claims,” used in risk management workshops/training

Selected to a dedicated team focused on development and implementation of Centralized Claim Center for a large self-insured entity

Professional Experience

Director of Product Management, Delphi Technology, Boston, MA

Reporting directly to CEO, responsible for defining the product management practice and strategy. Involved with adapting our products to meet the current and developing needs of the market, recommending new products and evaluating external product opportunities (including acquisitions).

December 2011 – March 2017

Global Product Manager, Innovation Group, Farmington, CT

Managed the Insurer Policy product line from a global perspective, justifying new product development investments, determining and documenting new product requirements, assisting Marketing with product positioning and Sales with product pricing, and launching new product functionality to the marketplace. In a secondary role, served as an evangelist for the North American region communicating product requirements to the CLAIM & ANALYTIC product owners.

January 2011 – October 2011

Product Manager (Insurer WORKS), Innovation Group, Farmington, CT

Served as chief business architect, developing a claim management software solution for workers’ compensation and commercial insurance industry. Strategize market penetration plans and the Claim and Policy Administration product optimization. Analyze competitor information, identify market opportunities, acted as product spokesperson, and devised promotional material. Conduct usability testing, user development conferences, and focus groups. Develop/delivered product training, overseen product road map documentation, and author white papers on industry trends. Review product pricing, control budgets, and provide expertise to sales teams surrounding RFIs and RFPs.

January 2008 – January 2011

Product Manager/Principle Consultant, FINEOS, Dublin, Ireland

Shared responsibility over the product planning and execution throughout the product lifecycle, with focus on Property & Casualty (including Workers’ Compensation) Claims software, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, and marketing to ensure revenue and customer satisfaction goals are met, as well as the product supports the company’s overall strategy and goals.

May 2005 – December 2007

Engagement Manager, AscendantOne, Nashua, NH

Managed and coordinated project controls and contract development processes. Assumed overall engagement responsibility for the delivery of company solutions in the client’s environment. Provide content/ domain expertise and advisory services to align solution to business needs. Worked closely with VP Product Engineering and VP Business Development.

2001 - 2005

Senior Project Manager, OneShield, Marlborough, MA

2000 - 2001

Implementation Manager, Corporate Systems, Lisle, IL

1999 - 2000

Senior Project Manager, Pyramid Services, Danbury, CT

1998 - 1999

R&D Project Manager, ISI Systems, Andover, MA

1995 - 1998

National Account Executive, Kemper National Insurance, Long Grove, IL

1993 - 1995

Claim Examiner, Travelers Insurance Company, Hartford, CT

1989 - 1993

Claim Representative, Metropolitan Insurance, Warwick, RI

1988 - 1989

Education

Graduate Certificate, Business Process Design, DePaul University, Chicago, IL

Bachelor of Science, Behavioral Studies, University of New Hampshire, Durham, NH

Associate of Arts, Marketing/Communications, Merrimack Valley College, Manchester, NH

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