Customer Service Manager

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901-***-**** www.linkedin.com/in/davidbmitchell ********@**.***

EEXX EE CCUUTT II VVEE SSUUMMMMAARRYY

General Manager/Operations Vice President experienced with start-up and turn-around operations in CPG and matrixed business environments. Recognized as a business champion, process advocate and change agent that adapts to and exploits rapidly changing industry trends and global market developments. Functional Experience:

Operations Management, Global Logistics, Supply Chain, Project Management, Distribution, Quality Selected Strengths:

Industry experience including cosmetics, retail goods and fulfillment services with a focus on competitive analysis, market trends, channel distribution, and freight forwarding for multiple product lines.

Negotiating long-term contracts and setting pricing strategies with full understanding of P&L, budgeting, production scheduling and controls to generate maximum cost savings.

Designing and introducing new processes and support programs to streamline facility operations and drive positive workflow planning in high-pressure and deadline-driven settings.

Extensive global experience in Europe, Latin America and North America through frequent site visits. Other Areas of Expertise:

Client Relations, Business Planning, Change Management, Competitive Analysis, P&L/Budgeting, Policy Development, Workforce Planning, Vendor Relations, Oracle, SAP, PKMS, Inventory Management PPRROOFF EE SS SS II OONNAA LL EEXXPP EE RR II EENNCC EE XPO LOGISTICS – LTL NASHVILLETN 2016 –

Service Center Manger

Responsible for developing and leading the service center team, to exceed/meet goals for EBITDA, Accidents and Injuries, Top Line Revenue growth, and Productivity standards. Cross functional leadership with Sales, Operations, and Human Resources to ensure expectations set forth by executive leadership are met.

Successfully drove solutions to reengage 270 CDL Drivers

Developed and implemented solutions resulting increased productivity, operational readiness and customer satisfaction

CEVA LOGISTICS, NASHVILLE TN 2015 – 2016

Director of Operations

Served as top executive for state-of-the-art distribution center’s with multi-channel, multi-facility campus supporting Dell strategies including business-to-business and business-to-consumer and wholesale distribution. Responsible for management oversight of the delivery of services, attainment of profit objectives, business expansion, safety, quality, development of human resources, and the adherence to policy and procedure and statutory regulations. Led team of 8 senior managers in the areas of Operations, Safety, Inventory Control, Quality, Engineering and Facilities, who in turn managed 900 associates.

Developed, implemented and monitored improvement programs in cost reduction, revenue growth, quality improvement, safety and best practices across campus

Successfully Established campus strategy centered around employee, customer and company

Lead and fostered creative problem solving events to support campus operations

Provided leadership development in coaching, mentoring, personnel selection, professional development and oversight of operations management

Successfully develop and implemented improvement programs in cost reduction, revenue growth, quality improvement, safety and best practices across campus

Identified and closed gap on pricing and lost revenue David B Mitchell Page 2

PPRROOFF EE SS SS II OONNAA LL EEXXPP EE RR II EENNCC EE (CCOONNTT II NNUUEEDD ) HARLEQUIN, Buffalo, NY 2013 - 2015

General Manager

Served as top executive for state-of-the-art distribution center with multi-channel customer strategies including business-to-business and business-to-consumer. Supported the strategic pillars of Operational Excellence, Exceptional Service and being an Employer of Choice. Directed distribution center, customer service, fulfillment services, finance, human resources, information technology and projects.

Effectively led crossfunctional teams in implementaton / onboarding of 3 3PL partners.

Led the successful implementation of an HRMS System.

Led operations team during M&A with HarperCollins.

Initiated and sucessfully led slotting methodology on high turn, short life cycle product.

Successful implemented mail & image processing system that reduced cost and increased capacity. LEVENGER, Memphis, TN 2007 - 2012

Vice President - Operations

Managed distribution, retail operations and customer service for this privately-held, multi-channel distributor of high- end products for the professional with $45 million in yearly revenue. Handled P&L, budget execution, customer satisfaction, inventory tracking, warehousing and shipping/receiving with 3 senior direct reports, $3.6 million operating budget and $4.5 million transportation budget. Active member of the Executive Team tasked with creative marketing, merchandising and process improvements.

Successfully turned around a low-performing customer service center and reduced direct labor costs by 32%, 48% direct labor by 48% in the distribution center and transportation costs by 42%.

Improved same-day shipments for standard orders by 97% from an internal capacity of 48-72 hours.

Increased assembly throughput, decreasing purchase lead times, out-of-stock and cost of goods.

Reversed a failing retail channel by cutting out unprofitable stores and improving remaining stores.

Eliminated returns inventory by implementing eBay outlet store that allowed for recovery of investment.

Maximized supply chain performance, vendor drop ship programs and overall sales productivity. HELEN OF TROY, Southaven, MS 2003 - 2007

Director - Distribution & Warehouse Operations

Directed opening and operating of the largest company distribution facility with 620,000 square feet for this $500 million manufacturer and distributor of personal care products. Managed a $5 million labor budget, $89 million facility build budget and $60 million transportation budget.

Coordinated the on-time build-out and start-up of a new 1.2 million square foot facility.

Efficiently turned around a stalled and troubled facility, doubling operational throughput and reducing direct labor costs by 46% through consolidated fulfillment operations.

Personally negotiated inbound freight agreements with ship lines to optimize supply lines and generate significant savings; also secured tax relief from the State of Mississippi.

Instituted Oracle ERP and WMS systems to maximize materials handling and meet client requirements. DISTRIBUTION SOLUTIONS INTERNATIONAL, Memphis, TN 2002 - 2003 General Manager

Managed all aspects of start-up operations for a new 130,000 square foot pharmaceutical-grade location for this privately-held 3rd party logistics & business management company with $26 million in annual sales. Effectively handled P&L, budgeting, cost control, operating efficiencies, fulfillment and transportation.

Successfully rolled out a highly customized warehouse management system, as well as cost-effective material handling processes.

Launched a cost-effective sort/segregate/delivery program that helped to convert business from UPS in support of Pfizer Pharmaceuticals.

Expedited site selection, purchase and operational start-up of a pharmaceutical grade facility.

Guided the acquisition and qualification of an environmentally-controlled site that met CFR 211, PDMA and cGMP requirements; also secured a tax relief incentive from Memphis and Shelby Counties. David B. Mitchell Page 3

PPRROOFF EE SS SS II OONNAA LL EEXXPP EE RR II EENNCC EE (CCOONNTT II NNUUEEDD ) PFSWEB, Memphis, TN 1998 - 2002

General Manager - Operations & Distribution

Headed up this $93 million provider of outsourcing services encompassing order fulfillment, kitting & assembly, warehousing and call center operations for a Fortune 500 and Global 1000 client base. Supervised up to 5 facilities, representing 1.9 million square feet, with 200 employees.

Directed the construction of a world-class secure fulfillment facility that worked with such clients as the US Mint, Smithsonian Institute and other world leaders.

Achieved and maintained a 90%+ retention rate between 2000 - 2002; consistently increased capacity, while reducing overall operating costs.

Helped to develop the PFSweb Division; mentored key staff to higher positions of responsibility.

Designed and set up a conveyor & pick-to-light system that supported multiple clients and processed over 20,000 packages each day.

Earned the “Warehouse of the Month” in July, 1999 from Modern Materials Handling trade publication.

Secured and retained tax relief from Memphis and Shelby Counties. VALEO, Memphis, TN 1997 - 1998

Director - Operations & Distribution

Hired to start up the North American Aftermarket Parts Division for this European OEM car parts manufacturer with $11 billion in annual revenue. Facilitated site selection, leasing agreements, staffing and negotiated with multi-country factories for product placement.

Effectively dealt with global factories in Canada, Mexico, Brazil, France, Italy and Portugal. GBC/GLOBELLE, Memphis, TN 1993 - 1997

Manager - Receiving & Inventory Control

Focused on integrating 5 regional distribution centers into 1 master location in Memphis, TN and taking overall operations with $110 million in inventory, 2 direct reports, 50 indirect reports and $1 million operating budget for this

$1.4 billion PC value-added integrator and wholesale distributor.

Centralized operations with no loss of productivity and less operating costs in the categories of overhead, labor, transportation and inventory.

GENERAL ELECTRIC (RCA/SURFACE & MISSILE DIVISION), Moorestown, NJ 1986 - 1991 Manufacturing Change Management Specialist

EEDDUUCCAA TT II OONN

UNIVERSITY OF PHOENIX (ONLINE)

M.B.A. Degree - Business Administration, 2008

B.S. Degree - Business Management, 2007

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